Sapphire HD 7950 w/Boost too big for Gigabyte UD3H Z77 Mobo?

Zalen · Oct 18, 2013

Hello all, I just received my new GPU today, this model of the HD 7950.

To my absolute horror, it wouldn't fit into the top PCIE slot on my motherboard. Has anyone else had an issue with this card/mobo? I tried giving it a good push, but it still wouldn't go in, and I wanted to verify that it wasn't just me before returning the card.

rolli59 · Oct 18, 2013

Well if there is nothing physically wrong with the card it should fit! Must be you.

Zalen · Oct 18, 2013

rolli59 :

The card seems perfect, there's just no give when trying to get it to lock into the PCI slot, I've pushed until the Mobo began to bend slightly and still no luck.

Have you had experience with either this card or mobo? Perhaps I screwed up somewhere in the dimensions.

rolli59 · Oct 18, 2013

The slot is standard, the card is standard. Did you have some other card in the slot before? Have you inspected the slot?

Zalen · Oct 18, 2013

rolli59 :

Nothing else was in the slot before, and it looks fine. The only possible obstructions I can see are one of the sata ports on the right side of the board that comes either directly in contact with or damn near close with the bottom of the card. Either that or the blue "Box?" on the board.

rolli59 · Oct 18, 2013

What board? Boards are designed so nothing should come in the way of 2-3 slot GPU's.

Zalen · Oct 18, 2013

http://www.newegg.com/Product/Product.aspx?Item=N82E16813128544 Is the board I'm using.

rolli59 · Oct 18, 2013

Yes nothing in the way on that one, when inserting the card are you aligning it properly at one end before pushing down?
I have as well had to slightly adjust the motherboard away from the back of the case to install a card in one of my cases.

Zalen · Oct 18, 2013

Yes, it seems to be free in that aspect. It actually seems like the card is going in fine, it just refuses to lock. The small pins in the slot raise up as I push down, but no click is heard.

However, while examining the card and slot I did notice something. This is actually the first video card I've purchased so I'm not entirely sure of the significance, although I'm assuming I may have to RMA it, which is lucky that you told me to inspect it. On the PCB there are a bunch of tiny rectangular pieces, each labeled something like C2400. One of them is hanging off, and it's labled C1700.

How screwed am I?

rolli59 · Oct 18, 2013

The only thing that should click is the latch going over the hook in the back of the card connector. Have you tried inserting it in one of the other slots just in case the slot is the issue?

Zalen · Oct 18, 2013

Yes, it goes into the slot below it just fine, which I believe is 8x. Normally I'd be fine with that but I was planning on picking up a second card to crossfire so that's no good for me.

Thank you for your help so far by the way! I am curious though, would your recommend RMA'ing the card based on my last post, or is it not too big of a deal that one of the metal rectangular bits is off? Again, sorry, no idea what they're called.

rolli59 · Oct 18, 2013

I am not sure what you are talking about but can you post pic?
My concern is if you can get the card in one slot not the other you might be RMAing the board.

Zalen · Oct 19, 2013

rolli59 :

Here are two pictures I have taken.

http://imgur.com/8RyFNYX

http://imgur.com/XrzRjqr

Zalen · Oct 19, 2013

rolli59 :

Here are two pictures I have taken.

http://imgur.com/8RyFNYX

http://imgur.com/XrzRjqr

rolli59 · Oct 19, 2013

I can not see properly but looks like a sloppy work but still attached, I would see if it works before RMA but really worried why you cant get the card in the top slot.

Zalen · Oct 19, 2013

The good news is I've managed to fit it into the top slot. I had blown it out with air previously, but after turning the case upside down and giving it a nice tap, a small bit of hardened dirt fell out.

The bad news is, after picking the card up, the loose piece fell off completely. So now I just need to know whether or not to RMA.

rolli59 · Oct 19, 2013

I would RMA in that case! Even if it works bits should not be falling off.

Zalen · Oct 19, 2013

Alright, will do! Thank you again for all of your help.

Sapphire HD 7950 w/Boost too big for Gigabyte UD3H Z77 Mobo?

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