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Intel HD Graphics 3000 drivers won't load after upgrade to Windows 8.1

Last response: in Graphics & Displays
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October 19, 2013 3:48:13 PM

The title really says it all. I upgraded to Windows 8.1 today and suddenly I couldn't use the Intel HD Graphics 3000 because the drivers wouldn't load (Code 31). I went on the Intel site and updated to the latest drivers and restarted a couple of times, but still nothing works. I have a Core-i5 2500k which is really common, so I'm surprised I'm having this issue. The driver version is 9.17.10.3223.
October 19, 2013 3:49:51 PM

I should probably clarify that this is the 64-bit version of Windows 8.1 Pro.
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October 19, 2013 4:40:02 PM

I found an issue with Lucid Virtu MVP, if you have it installed , uninstall it right away it seems to have compatibility issues with the use of iGPU.
Remove it and try again.
Are you also running a discreet graphics card? If so disable iGPU in the bios.
Also uninstall the driver for the Intel HD Graphics and let windows Update give you the download for the driver.
Try all this , hope it works for you.
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October 19, 2013 4:53:49 PM

This is a totally fresh install - no programs other than Chrome and Steam have been added at this point.

I tried uninstalling the driver and letting Windows Update give me one. It gave me 9.17.10.2932 which also doesn't work.

I have a discrete card, but I want to use both because I have 3 monitors (one from the intel gpu and 2 from my discrete amd card).
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a c 251 å Intel
a b \ Driver
a b * Windows 8
October 19, 2013 4:58:55 PM

Have you loaded all the mobo driver from your mobo site - the Win 8 versions
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October 19, 2013 5:08:56 PM

Ok try removing your discreet graphics card and hook the monitor up to the motherboard's video output.
Try installing the driver again for the Intel Graphics. If it fails , uninstall the hardware but from Display adaptors in device manager.
Reboot and see if Windows picks up the driver itself and install that. Give that a try and see if it works.
Also just check your bios settings and set it to enabled for Multi gpu and igpu and auto for primary display. Make sure your Intel chipset drivers are installed.
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October 20, 2013 7:12:42 PM

I have this exact situation happening with my system also. I have a triple monitor setup on my AMD discreet video cards using crossfire, and I plug my receiver into the HDMI port on my motherboard to the HD 4000 for sound and a 4th monitor. It worked perfectly until I installed Windows 8.1.. I get the same error code of 31 and my PC acts like the device isn't even there anymore. I have done all the things outlined, including uninstalling drivers, using latest from Intel, installing newest drivers for motherboard and uninstalling drivers and letting Windows Update update them itself. None of which have worked. I'm very frustrated a Windows "upgrade" has taken a very important piece of hardware completely away from me. Is this a known issue?
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October 20, 2013 7:33:57 PM

had boot up problems with Win8.1

so did some searches with google
remember reading something about intel latest graphic drivers have problems with Win8.1
and people were recommending to rollback to older drivers and stop windows update from auto updating it

not sure the exact details or the process of doing
but have a look around about it
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October 20, 2013 7:39:46 PM

Had issues with mine too so I downloaded and installed the Windows 8 version, not the 8.1 version and it worked.
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October 20, 2013 8:07:39 PM

Just tried both the latest ASUS (motherboard manu.) Windows 8 driver and latest Intel Windows 8, not 8.1 version, and same issue. I really think this is a Windows issue not the driver. Is there a way to rollback the update?
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a c 251 å Intel
a b \ Driver
a b * Windows 8
October 20, 2013 8:12:39 PM

Can uninstall
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October 20, 2013 8:29:19 PM

I mean the Windows 8.1 update. I'll try a rollback or something, never had to do before..bummer. Thank you for the assistance though!
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a c 251 å Intel
a b \ Driver
a b * Windows 8
October 20, 2013 8:33:27 PM

Let us know how it goes, haven't tried that, had 8.1 running in a VM
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October 20, 2013 8:43:18 PM

Well I tried using the original Windows 8 disc image and it didn't allow me to do anything but a full clean install, and the recovery option didn't see my media so I'll just cut my Crossfire and use the second video card for the sound and 4th monitor and wait for MS/Intel to do something about this (hopefully).
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October 20, 2013 8:55:43 PM

Go to device manager and uninstall the HD Intel Graphics from there, download a Windows 8 version and give it a try.
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October 20, 2013 9:00:17 PM

I suppose it wouldn't hurt to try at this point. I've installed Win8 version, but didn't uninstall from device manager before I did.
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October 20, 2013 11:15:29 PM

I figured out how to get mine working. In the BIOS I have to choose the onboard graphics to start booting to. I forget the exact phrasing but it only shows the BIOS menu and all that stuff on the monitor connected to the onboard graphics card. Then once the OS loads everything works. I've switched it back and forth multiple times and it only works when the onboard boots first. No clue why. Hopefully this helps someone else.
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October 21, 2013 4:01:38 PM

Unfortunately my only option was to re-install Windows 8 fresh. And immediately the HD 4000 graphics worked perfectly, even before downloading drivers. Totally 8.1s fault. Oh well... Guess I'll be sticking with 8 for a while.
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a c 251 å Intel
a b \ Driver
a b * Windows 8
October 21, 2013 4:13:37 PM

Keep us updated it you would ;) 
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October 21, 2013 4:29:12 PM

I had an issue after I just installed 8.1 when my pc rebooted after the update my pc went to a black screen.
I didn't know what the problem was, so I downloaded and updated my bios to the latest version, I removed my discreet card and the pc booted successfully with the onboard graphics.
I found that Lucid Virtu and the iGPU was the issue. I uninstalled Lucid Virtu MVP, and disabled onboard graphics in the bios, shutdown and re installed my graphics card, and it successfully booted.
Theres an issue somewhere with the Intel HD graphics driver and the use of Lucid Virtu MVP when you attempt to use the igpu and your discreet graphics together as multi gpu.
This is what I encountered and what worked for me.
I am only running my 680 now and have the Intrel HD graphics disabled. Hope this helps anyone else that may have the problem I encountered.
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October 22, 2013 12:53:23 AM

Horse_ said:
Unfortunately my only option was to re-install Windows 8 fresh. And immediately the HD 4000 graphics worked perfectly, even before downloading drivers. Totally 8.1s fault. Oh well... Guess I'll be sticking with 8 for a while.


Hi,

I am still facing an issue and would highly appreciate help here. My system is an Intel i5 with Intel HD graphics and NVIDIA GT 300 M card. Since the upgrade to Win 8.1 both have stopped working and when I try to update driver it says Microsoft Basic display driver could not be installed. I have uninstalled the display drivers and restarted but Windows did not pick it up. When I try to download drivers from Intel and NVIDIA, it does not install. Sony is not supporting the upgrade on this model of theirs hence they are also not providing the right drivers on their support site.

What do I do, if I need to roll back to Windows 8 how do I go about it as I am not able to find the same restore point too.

Please help.
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October 22, 2013 1:43:01 AM

Go into your bios rrungta, disable the intel graphics and choose the 300M as your primary. boot it and see if it works and install the nvidia driver.
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October 29, 2013 1:59:46 PM

Hax0r778 said:
I figured out how to get mine working. In the BIOS I have to choose the onboard graphics to start booting to. I forget the exact phrasing but it only shows the BIOS menu and all that stuff on the monitor connected to the onboard graphics card. Then once the OS loads everything works. I've switched it back and forth multiple times and it only works when the onboard boots first. No clue why. Hopefully this helps someone else.


thanks that worked for me
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December 7, 2013 12:39:35 AM

Hax0r778 said:
I figured out how to get mine working. In the BIOS I have to choose the onboard graphics to start booting to. I forget the exact phrasing but it only shows the BIOS menu and all that stuff on the monitor connected to the onboard graphics card. Then once the OS loads everything works. I've switched it back and forth multiple times and it only works when the onboard boots first. No clue why. Hopefully this helps someone else.


This worked for me too. Thanks Hax0r778 - I was on the point of going out and buying another graphics card!!
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