- Oct 20, 2013
- 8
- 0
- 10,510
Hi, this is my first time on this website and i having some difficulties with my new 3.0 HDD.
When i plug in the usb into the 3.0 port it reads the disk but i cannot access files and cannot import or export files to and from hard drive. If i open an '.exe' file it just loads for a minute and says the location cannot be found. When i copy files to the hard drive it stops at a certain random percentage and days the files cannot be copied.
I have 2 other HDD's with usb 3.0 capabilities and they seem to be working perfectly fine (WD Elements SE Portable HDD & Toshiba Canvio Basics 3.0).
I have installed the drivers and updated the firmware of the My Passports HDD but it still seems to have compatibility issues with the usb 3.0 port. It works fine in the 2.0 but i bought the HDD for faster transfers.
Someone please help me with this problem.
When i plug in the usb into the 3.0 port it reads the disk but i cannot access files and cannot import or export files to and from hard drive. If i open an '.exe' file it just loads for a minute and says the location cannot be found. When i copy files to the hard drive it stops at a certain random percentage and days the files cannot be copied.
I have 2 other HDD's with usb 3.0 capabilities and they seem to be working perfectly fine (WD Elements SE Portable HDD & Toshiba Canvio Basics 3.0).
I have installed the drivers and updated the firmware of the My Passports HDD but it still seems to have compatibility issues with the usb 3.0 port. It works fine in the 2.0 but i bought the HDD for faster transfers.
Someone please help me with this problem.
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