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WD My Passport Ultra not working properly when plugged into USB 3.0 port

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October 20, 2013 7:42:16 AM

Hi, this is my first time on this website and i having some difficulties with my new 3.0 HDD.

When i plug in the usb into the 3.0 port it reads the disk but i cannot access files and cannot import or export files to and from hard drive. If i open an '.exe' file it just loads for a minute and says the location cannot be found. When i copy files to the hard drive it stops at a certain random percentage and days the files cannot be copied.

I have 2 other HDD's with usb 3.0 capabilities and they seem to be working perfectly fine (WD Elements SE Portable HDD & Toshiba Canvio Basics 3.0).

I have installed the drivers and updated the firmware of the My Passports HDD but it still seems to have compatibility issues with the usb 3.0 port. It works fine in the 2.0 but i bought the HDD for faster transfers.

Someone please help me with this problem.
a b G Storage
October 20, 2013 12:16:23 PM

Are you trying to plug it into the front panel usb3 port? If so see if the problem occurs when plugged into the back panel usb3 port.
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October 20, 2013 5:28:54 PM

jbseven said:
Are you trying to plug it into the front panel usb3 port? If so see if the problem occurs when plugged into the back panel usb3 port.


I only have one 3.0 port on the right side because it's a laptop (ASUS G74SX-BKK7). I actually had the exact same problem with the Toshiba HDD but after a few weeks of using it i tried it in the 3.0 port again and it worked like how it was supposed to.
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December 25, 2013 8:03:37 AM

Plugging it on USB 3.0 on the back of the pc solved the problem. Thanks!
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December 26, 2013 9:15:07 PM

Natemipat said:
Plugging it on USB 3.0 on the back of the pc solved the problem. Thanks!


I just said in the previous comment that I only have one 3.0 port because it is a laptop. I have already given up on it and use the standard 2.0 port for my 3.0 HDD's. It's much slower but it gets the job done at least.
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a b G Storage
January 15, 2014 2:58:54 AM

Try when logged in as administrator.

Other things you can try:
1. When logged in as admin, Right Click the drive>Properties>Security
2. Go to Advanced>Owner>Edit, select your admin username>check replace owner on subdirectories>OK
3. Close the window by hitting OK and reopen it.Right click>Properties
4. Go to Advanced>Permissions>Change Permissions
5. If your specific admin user name can be found here, select and edit. Otherwise hit Add>Type in your admin user name>check name>OK
6. check full control>check apply to object within the folder, OK

Hope this solves the problem!
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