Alec Bramlett said:
Does the drive sound healthy or does it make clicking,grinding,crunching,etc. noises
Alec, thanks for your response. The DVD drive does make a noise while it tries to read the DVD inserted, or that is what I presume it is doing. However a few seconds later an error message, @cannot read disc@ (or similar) appears, then the disc drawer opens.
The system is no longer under warranty (unfortunately only 12 months) and when I contacted Samsung (Australia), via live chat, they wouldn't/couldn't tell me what the problem/solution was, but to take it to an authorised repairer.