How to get laptop to recognize external hard drive

amy1511

Honorable
Oct 24, 2013
2
0
10,510
I have been using a Transcend Hard Drive for the past month now. But suddenly, my laptop (using Windows 7) has stopped recognizing the device. It is connected by USB3.0 and I haven't made any changes in the system. I cannot format the disk as I have a lot of important information stored in it. Can someone please tell me how to make my laptop recognize it?
 

amy1511

Honorable
Oct 24, 2013
2
0
10,510


Hi, I went to the device manager and Universal Serial Bus Controllers. Could you tell me what to do after this?