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[Solved-Mods please mark this thread as solved]Need help with Custom-built PC

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October 25, 2013 10:36:55 AM

I really need help with this new PC that I built. When I try to install Windows 7, the screen freezes on the windows 7 setup (where it says "Setup is starting") and the keyboard and the mouse does not work. I've tried unplugging them and waiting for the windows 7 setup to appear first then plug them back in but it still freezes.

Also, please check that my PC components are compatible:

Motherboard: MSI FM2-A55M-E33 Micro-ATX
Power Supply: Corsair Builder Series CX500 500W 80 PLUS Bronze
Graphics Card: XFX Core Edition AMD Radeon HD 7770 1GB
RAM: 1x Corsair Memory 4GB DDR3 1333Mhz CAS 9 Dual Channel
CPU: AMD Athlon II X4 750K Black Edition Quad Core 3.4GHz 100W
Hard Drive: Seagate 500GB Barracuda 3.5" 7200rpm 16MB Cache
CD/DVD Drive: 24x DVD+/-RW from Liteon IHAS124-04 OEM Black SATA
Case: Fractal Design Core 1000 Micro-ATX
Keyboard: Zalman ZM-K300M Ergonomic Multimedia & Gaming

I know that the hard drive is SATA III and my motherboard only supports SATA II but I read up that the motherboard can still detect it and use it. I installed every component correctly, I start up the PC and it POSTS but when it starts up the setup, it often freezes at the setup screen. It also freezes in the BIOS sometimes when I use my Logitech M90 mouse. I did have an accident with the graphics card once (fell off a table and had some dent marks in it but I'm not sure if I need to replace it or not since the screen still functions correctly).
a b $ Windows 7
October 25, 2013 11:48:24 AM

Hello... what mode is your Hardrive set as in your BIO's? IDE or ACHI
Have you checked to see if you have the latest/newest BIO's version installed on your motherboard?
Are all your devices USB? mouse / keyboard?
Have you got all the USB settings turned on in your BIO"s? Legacy?
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October 25, 2013 1:12:33 PM

Ironsounds said:
Hello... what mode is your Hardrive set as in your BIO's? IDE or ACHI
Have you checked to see if you have the latest/newest BIO's version installed on your motherboard?
Are all your devices USB? mouse / keyboard?
Have you got all the USB settings turned on in your BIO"s? Legacy?

My Hard drive was put both in AHCI and IDE and neither have worked so far...
I don't know how to install the latest version of my BIOS on a computer which does not even have an OS installed yet.
And yes, my keyboard and mouse is both USB (I do not have any PS/2 keyboard or mouse unfortunately).
I have set USB Legacy to 'on' in the BIOS already.

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Related resources
a b $ Windows 7
October 26, 2013 11:08:51 PM

Hello... Check in your BIO's screen for the BIO's version you have, you can update the BIO's without Windows Installed, But don't be concerned about that now, it can be done later too...
What Media and Windows version are you using to Install Windows from? You can not use a USB3 stick or USB3 port, they can only be used after Windows is installed with the proper drivers for it...
Plug your Mouse and Keyboard into the USB2/1 ports only...
Try installing without your HD 7770 Video card installed, use the ONBOARD Video output connectors on your MOTHERBOARD first, on Fresh WINDOWS Installs...
Try IDE mode first, does not require a pre-install driver...
You must first use the Windows install/setup Screen to remove/delete any partitions/files on your hardrive, the option is there using one of the F# keys... after that you must make a Partition agian and Format that partition, using the full size of your hardrive... restart your computer and try installing Windows again on that Formated Partition.
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October 27, 2013 4:02:12 AM

Ironsounds said:
Hello... Check in your BIO's screen for the BIO's version you have, you can update the BIO's without Windows Installed, But don't be concerned about that now, it can be done later too...
What Media and Windows version are you using to Install Windows from? You can not use a USB3 stick or USB3 port, they can only be used after Windows is installed with the proper drivers for it...
Plug your Mouse and Keyboard into the USB2/1 ports only...
Try installing without your HD 7770 Video card installed, use the ONBOARD Video output connectors on your MOTHERBOARD first, on Fresh WINDOWS Installs...
Try IDE mode first, does not require a pre-install driver...
You must first use the Windows install/setup Screen to remove/delete any partitions/files on your hardrive, the option is there using one of the F# keys... after that you must make a Partition agian and Format that partition, using the full size of your hardrive... restart your computer and try installing Windows again on that Formated Partition.

Ok, when I tried IDE, it would occasionally freeze on the 4 Windows Orbs (Red, Green, Blue and Yellow) where it says "Starting Windows" and it would freeze at the "Loading Setup Files" or something like that. I think this might be related to USB ports but I'm not sure.

I tried without the HD 7770 graphics card but my monitor would just say "VGA - No Signal" and I do not know why it does this.

Problem is I only have USB3 Ports (on both my motherboard and case) so do I have to buy a different case, just to plug in keyboard and mouse? I do not want to replace my motherboard yet.

I will try to remove any other partitions and format the hard drive and I will check my BIOS's version now.
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a b $ Windows 7
October 27, 2013 7:25:16 PM

Hello... Your MB does not have USB3 hardware on it, so don't worry any more about that... http://us.msi.com/product/mb/FM2-A55M-E33.html#/?div=De...
I ask agian what Install Media and Windows Version are you using for your install???
I see that your CPU has no onboard GPU, so that is why you cannot use without your HD 7770, i'm sorry my bad for that suggestion...
you can put a jumper on the back of your hardrive to keep it from communicating at SATA III, if you wanna try that...
Do not remove your INSTALL Media till Windows tells you TOO!!! let Windows reboot on it's own... and complete the Setup.
I read there is possible Heat problems with your CPU, Do you have proper and Good Heatsink/Thermal Grease/CPU contact? Are you using a Screw Down or Push Pin CPU COOLER with this build?
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October 28, 2013 3:24:41 AM

Ironsounds said:
Hello... Your MB does not have USB3 hardware on it, so don't worry any more about that... http://us.msi.com/product/mb/FM2-A55M-E33.html#/?div=De...
I ask agian what Install Media and Windows Version are you using for your install???
I see that your CPU has no onboard GPU, so that is why you cannot use without your HD 7770, i'm sorry my bad for that suggestion...
you can put a jumper on the back of your hardrive to keep it from communicating at SATA III, if you wanna try that...
Do not remove your INSTALL Media till Windows tells you TOO!!! let Windows reboot on it's own... and complete the Setup.
I read there is possible Heat problems with your CPU, Do you have proper and Good Heatsink/Thermal Grease/CPU contact? Are you using a Screw Down or Push Pin CPU COOLER with this build?

I am using both a bootable USB with Windows 7 and the original Windows 7 disc to install but it just freezes when loading setup files or at the "Select Language" setup screen. If I leave it alone at the setup screen, everything's fine but when I press a button on my keyboard, it freezes several seconds afterwards.

I'm not sure if the CPU cooler/fan was good but it works and it is a screw down CPU fan with thermal paste/grease in contact with the CPU itself.

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a b $ Windows 7
October 28, 2013 3:01:27 PM

Hello... why don't you re-post with "bootable USB with Windows 7 and the original Windows 7 disc to install but it just freezes when loading setup files or at the "Select Language" setup screen"
the good thing is it's consistant problem... the only other ideas i have is because your using 1 stick of memory and a BIO's setting problem of some kind or your HARDRIVE is Bad, cause it's stopping/freezes at loading files...
Got another hardrive to try? Pretty inexpensive part these days... and the extra space is good too...
Sorry i couln't help you...
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October 29, 2013 2:46:33 AM

Well, I'll try your first suggestion, and I'm going to try a different stick of ram. I bought all of the parts (except the PSU) from Scan.co.uk and when they delivered the parts, the hard drive was delivered in bubble wrap so I'm not sure if it suffered any damage during the journey.

I just want to add that sometimes when I turn on my PC, there are BIOS POST errors shown in the bottom right corner of my monitor, e.g. 92 or B4. I read up that B4 means USB Hot Plug however I do not know what it means. 92 means BIOS data table checked - I'm not sure about this either.

You have been the ONLY helpful person on this forum so far so you don't need to be sorry much - you've done what you could to help to the best of your abilities.
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October 30, 2013 7:22:13 AM

Got the answer!!

Replaced the old ram with new compatible ram and now it's installing Windows 7 64bit.

Admins or Moderators, please mark this as the best solution and this thread as solved because I cannot select my own answer as the solution.

Thanks for all the help,
HelloAndGoodbye
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