Windows 7 x64 Ultimate won't boot

TechnicalTap · Oct 25, 2013

I built a brand new system out of the box for my mother with the following specs:
MoBo: MSI 760GM-P23 (FX)
CPU: AMD FX 6100 3.3 Ghz
PSU: Rosewill 500w
OS: Windows 7 x64 Ultimate

I finished getting the machine together yesterday, got the OS installed, all drivers, utilities and antivirus installed, and got all the data transferred from her old machine. Everything was working fine, so left this morning and came home. When mom got home from work, she hard powered the computer off while it was asleep to rearrange her desk and when she turned it back on, she was presented with a menu that was as follows:

(paraphrased) windows was not shut down properly and may need to repair.

1) Start Windows normally
2) Startup Repair (recommended)

No matter which option is chosen, the same thing happens after a sort. If option 1 is chosen, it gets to the windsow 7 logo and hangs indefinitely. If option 2 is chosen, the loading files bar fills up quickly to 100% and hangs indefinitely. The kicker to all of this is that if you boot the system from the Win 7 disc and choose any of the options, it is the same song and dance.

I consider myself a technical veteran, but by no means an expert and this has me extremely puzzled. Any assistance at all would be appreciated.

SchizTech · Oct 25, 2013

What HDD did you use? It could be time to run tests on that drive.

http://www.seagate.com/support/downloads/item/seatools-dos-master/

Burn to disk > boot and run scans

Also run Memtest

http://www.memtest86.com/

TechnicalTap · Oct 25, 2013

Well, I solved this on my own inadvertently. I had my mom reseat all of the minor components (ram, cables, and the like) and it worked like a dream. Anyone with a similar problem might consider this if you haven't already.

TechnicalTap · Oct 25, 2013

SchizTech :

Thank you for your rapid response. I can't remember the model # offhand but it's a Toshiba 1 TB SATA 3 gb/s or 6 gb/s.

TechnicalTap · Oct 26, 2013

Well, I thought that the problem was solved. I got a call from my mom today that she has this issue every time that the computer restarts, although now the boot disc will repair the problem and actually get into windows. I told her not to power the PC off any more, but I am still incredibly confused. Any help would be appreciated, again.

SchizTech · Oct 26, 2013

There may be a problem with either the HDD or RAM, so you might want to run those scans.

TechnicalTap · Oct 27, 2013

My mom just called again, so I'm having her download those two programs. Is there a way I can download them on my machine and use remote assistance to run them?

SchizTech · Oct 27, 2013

If you're going to run SeaTools with Windows running get the Windows version. The DOS version would be used as a boot disk. As to Memtest, it only runs as a boot disk (though this problem is more consistent with HDD issues).

There are remote assistance apps available, like

https://join.me/

TechnicalTap · Oct 29, 2013

The HDD passed all SeaTools tests, but my mom has no clue how to burn a boot disc...i had her back up her data and do a clean install of windows and so far, things appear to be working. I'm having her hold off on rebooting until I can get down there and do the memtest myself, as sleep mode has no negative affects at this time. I'm really hoping that this was just a bad install and not a manufacturer error. I'm keeping my fingers crossed.

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