Windows 7 Home Premium 64-bit freezes! Lots of nvlddmkm errors in Event Viewer after reboot!

mbug90 · Oct 26, 2013

My computer freezes after a certain amount of time and when I reboot and open Event Viewer, I find it flooded with entries of errors related to nvlddmkm in it that all happened at the same moment in time. They all say the same thing about the description for the entry not being found (event 14)! I started having this problem last Wednesday with the latest drivers on my GeForce 9500 GT graphics card.

I have already tried clean installing 314.22 which is supposed to be a fix till NVIDIA comes out with more stable drivers. It worked for lots of people, except for me!

I really want help for this. My computer freezes eventually and it does not matter if I boot my computer up or wake it up. I have already posted a similar thread on the GeForce forums but either I am being ignored, nobody knows a fix for it, or those forums are significantly underused.

Help me, please, and help me soon. Thank you.

mjmacka · Oct 26, 2013

Roll your GeForce 9500 driver back to before Wednesday and block updates.

Dogsnake · Oct 26, 2013

If you were not having this issue with an earlier set of drivers, then use them and not the ones causing the issue.

mbug90 · Oct 26, 2013

mjmacka :

I don't remember what version I was using before then.

mjmacka · Oct 26, 2013

Go into device manager -> click the arrow to open up your display adapter -> Right click on your GeForce 9500 -> go into the "Driver" tab -> Click "Roll Back Driver". That should roll it back to the previous version.

anxiousinfusion · Oct 26, 2013

I have this same issue with Windows 8. It only seems to happen every few days, but I'm looking at replacing my GPU anyway.

mbug90 · Oct 26, 2013

I rolled my system back using System Restore...

and then my computer crashed and restarted.
A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: dxgkrnl.sys

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x00000116 (0xfffffa80062454e0, 0xfffff88004835e30, 0xffffffffc00000b5,
0x000000000000000a)

*** dxgkrnl.sys - Address 0xfffff8800465d000 base at 0xfffff88004600000 DateStamp
0x4d3fa1a0

Dogsnake · Oct 26, 2013

First you were asked to roll back only the video driver not the entire system. If you are unsure about a help suggestion please ask for clarification. Are you able to start and boot to a stable windows desktop? If you can then follow exactly the steps suggested by mjmacka. If that solves the issue then you are done. If not I would suggest uninstalling the NV drivers using (http://www.overclock.net/t/138459/driver-cleaner-pro) and installing a new set. Before you do this go to the NV site, find and download the older drivers. You want only certified drivers not any type of Beta versions. I would look for driver versions that are 1-3 versions back from the latest. The most up to date are geared to the most current series of products. Yours is an older card and may derive no benefit from the most current. The latest are not always the greatest for older hardware. Also verify what version of the drivers you now have (after the restore) so you can know what versions are older.

mjmacka · Oct 26, 2013

I had to lock my graphics drivers at 314.22 because I was having random freezes with new drivers.

Tell me if you can get into Windows or if it continues to crash. If you get into Windows follow the steps I provided in my post above. If you can't get into Windows, the quickest thing you can do is a startup repair. That might fix your issue.

mbug90 · Oct 26, 2013

Rolling back did not work. My computer just froze again.

mbug90 · Oct 26, 2013

I don't want to have to buy another graphics card. I'm broke until next Friday.

mbug90 · Oct 26, 2013

Somebody talk to me!

Dogsnake · Oct 26, 2013

I suggest you download Driver Cleaner (see my previous reply),install it, boot into safe mode and see if the system runs. If it does in safe mode, use Driver Cleaner to remove all NV drivers. Do not remove anything else. Reboot. See if the system run ok. The graphics will not be at the best resolutions as the card drivers have been removed. Don't worry. Install the older drivers and see if the systems runs ok. You may have to reinstall DirectX (http://support.microsoft.com/kb/179113 for the latest version and (http://www.microsoft.com/en-us/download/details.aspx?id=34429) for the older version. Many games still want the 9c version. This is most likely a software issue and not a hardware one. A new card might solve it by enabling the use of the latest drivers. The card you have is quite low end and of an older architecture. Before getting a new one please provide the hardware details of your system.

mjmacka · Oct 26, 2013

Dogsnake hit the nail on the head. Follow those instructions exactly. Ask if you run into something strange or something you don't understand.

mbug90 · Nov 1, 2013

Dogsnake :

I suggest you download Driver Cleaner (see my previous reply),install it, boot into safe mode and see if the system runs. If it does in safe mode, use Driver Cleaner to remove all NV drivers. Do not remove anything else. Reboot. See if the system run ok. The graphics will not be at the best resolutions as the card drivers have been removed. Don't worry. Install the older drivers and see if the systems runs ok. You may have to reinstall DirectX (http://support.microsoft.com/kb/179113 for the latest version and (http://www.microsoft.com/en-us/download/details.aspx?id=34429) for the older version. Many games still want the 9c version. This is most likely a software issue and not a hardware one. A new card might solve it by enabling the use of the latest drivers. The card you have is quite low end and of an older architecture. Before getting a new one please provide the hardware details of your system.

I hear driver cleaning software like that can ruin your computer. I don't wish to take any chances.

mbug90 · Nov 1, 2013

My hardware information is:

Dell Inspiron 537s
4.9 Windows Experience Index Rating
Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93 GHz 2.94 GHz
4GB RAM (max)
64-bit Operating System

mjmacka · Nov 1, 2013

The tool that Dogsnake is recommending is a driver removal tool. This tool simplifies driver removal. This took moves a completed driver cleanup from a 10+ step process to a 4 step process. What I think your concerned about is something like Driver Detective. Driver Detective is basically bloatware.

What you want to do is boot into safe mode, remove the driver (through add/remove or Driver Cleaner, both work), reboot and install the older driver.

If that doesn't work and your PC doesn't boot, I can give you steps to back up data and if you have proper media, you can re-install or repair Windows.

mjmacka · Nov 1, 2013

mbug90 :

Yuck, I recently had to replace a power supply in a similar Dell slimline model. Not fun and no one local had one.

Windows 7 Home Premium 64-bit freezes! Lots of nvlddmkm errors in Event Viewer after reboot!

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