Hi
I would expect your Documents folder to be in c:\users\[username]
not c:\Documents & Settings\[user name]
can you check for other users ?
can you see c:\windows.old\users\[user name] ?
(this may be hidden)
(windows 8.1 upgrade from 8.0 makes a backup in Windows.old I presume 7 to 8 also makes a backup of c:\users\ .........)
regards
Mike Barnes