- Oct 28, 2013
- 4
- 0
- 10,510
Hi all,
At a bit of a loss at the minute, would be really grateful for any help at all.
I’ve recently built a new PC, and have been experiencing minor but persistent audio issues with my onboard Realtek HD Audio device. My motherboard is a Gigabyte GA-Z87X-UD3H, and I’m running Win7 64-bit. Intermittently, (perhaps a couple of times an hour, sometimes it’ll go for hours without the issue) I experience a complete loss of audio for perhaps a second. I’ve noticed it mostly in games, but also during YouTube videos, so I’m assuming it’s a general issue rather than game specific.
I’ve also experienced a single (possibly unrelated) BSOD whilst playing a game. I’m not 100% confident the issues are related, but the BSOD was immediately preceded by a loss of audio, so I’m considering the possibility, and I’ve never seen the BSOD again despite many hours of gaming. For the moment, I’m trying to deal with the audio issues in isolation, and I’ll address the BSOD if it recurs.
I’m using a simple 2-speaker plus sub-woofer sound set up, plugged into the rear main out green jack. Sound works fine apart from the intermittent loss. I’ve tried the latest drivers from the Gigabyte website, and I’ve tried the ones that came on the disk. Issue is present either way.
I’m looking for any ideas / help people can offer for what diagnostic steps to take here – I’ve trawled the Event Viewer, and there does seem to be a few possibly-related information entries around the time of some incidents, very non-specific audio-mentioning things. The last time it occurred I also saw, in EventViewer, an information message titled ‘BlueScreen’, though there was no BSOD. Again, don’t know if this is relevant.
If I can’t resolve it I may opt for a dedicated sound card, but I’m worried that these issues are indicative of a more fundamental hardware problem, so I’d like to get to the bottom of them if possible.
Thanks in advance!
Nick
At a bit of a loss at the minute, would be really grateful for any help at all.
I’ve recently built a new PC, and have been experiencing minor but persistent audio issues with my onboard Realtek HD Audio device. My motherboard is a Gigabyte GA-Z87X-UD3H, and I’m running Win7 64-bit. Intermittently, (perhaps a couple of times an hour, sometimes it’ll go for hours without the issue) I experience a complete loss of audio for perhaps a second. I’ve noticed it mostly in games, but also during YouTube videos, so I’m assuming it’s a general issue rather than game specific.
I’ve also experienced a single (possibly unrelated) BSOD whilst playing a game. I’m not 100% confident the issues are related, but the BSOD was immediately preceded by a loss of audio, so I’m considering the possibility, and I’ve never seen the BSOD again despite many hours of gaming. For the moment, I’m trying to deal with the audio issues in isolation, and I’ll address the BSOD if it recurs.
I’m using a simple 2-speaker plus sub-woofer sound set up, plugged into the rear main out green jack. Sound works fine apart from the intermittent loss. I’ve tried the latest drivers from the Gigabyte website, and I’ve tried the ones that came on the disk. Issue is present either way.
I’m looking for any ideas / help people can offer for what diagnostic steps to take here – I’ve trawled the Event Viewer, and there does seem to be a few possibly-related information entries around the time of some incidents, very non-specific audio-mentioning things. The last time it occurred I also saw, in EventViewer, an information message titled ‘BlueScreen’, though there was no BSOD. Again, don’t know if this is relevant.
If I can’t resolve it I may opt for a dedicated sound card, but I’m worried that these issues are indicative of a more fundamental hardware problem, so I’d like to get to the bottom of them if possible.
Thanks in advance!
Nick
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