High Ping; Unkown Reason

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Nick_Deadman

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Oct 28, 2013
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I'm on BT infinity broadband (supposedly fibre optic to the exchange but now they claim we can't even recieve it in our area despite selling it to us) and i've recently been getting terrible ping when i play dota2 (this isnt exclusive to dota but cleary just bad incomming connection to my PC). I'm connected via ethernet to a homehub 3.0. Ive been told by a BT engineer (and god knows weve had enough come round over the years) that there is copper and even lead from the exchange to our house. So its no suprise that weve got bad internet. I think we get somehting like 7down 0.8up on a good day. Although not grat it is sufficient. However for god knows what reason this band width doesnt appear to be able to support somone playing an online game at the sime somone else is using a streaming service like netflix (via a wireless connection) i have a suspision that this is just bad package prioritising from BT and the homehub not allowing proper manual distribution settings and the streaming service or just wireless eating up much more badnwidth than it needs to. I get around 500 on a western european dedicated server during this time. As iritating as this is, it isnt the problem. The problem is that recently ive been getting 500ping just from another computer being connected to the router (a specific computer). Initially this happend when the said computers onbaord ethernet port failed and it was switched to wireless. To combat this a ethernet adapter card was bought and i thought the problem would be solved but it appears that it hasnt and even via ethernet the computer is forcing my connection to be bad. Perhaps it was just a coinsidence that this lined up with the switchover or perhaps something has changed even with the ethernet card. It could be something else all together. Any idea what it could be. Thanks! [prior to this new problem i was getting 30-40 ping so long as no one was streaming on wireless]
 
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sg4rb0

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Dec 4, 2012
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You should be getting upto 60-80Mb. Having less than that means you're not getting BT infinity speeds. 7meg down looks like a standard ADSL connection, not even ADSL 2+. You've definately got the wrong package, you ain't using BT Infinity, I can tell you that now.

If you want to win in an argument with your ISP say that you have a stable synchronization (i.e. no hardware/cabling faults) , and the session doesn't drop (session being the connection to the internet). Ask the engineer to find out what sync speeds you are getting and ask why it is so terrible. If he say's its distance to the exchange/copper cabling, tell him you're using fiber, not copper, as you are only using copper from your house to the green cabinet on the street. The rest of the network from the cabinet to the exchange is made from fiber, so you should not be getting such bad speeds, I'm 100% certain.


Most likely you are just on a standard ADSL package, which will vary in speed depending on copper quality from your house to the exchange, and also distance to the exchange. In this case, which I'm sure is actually the case, you can only hope they offer a faster ADSL package than what you have currently.

Hope this helps.
 
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Nick_Deadman

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Oct 28, 2013
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As i have said we were sold BT infinity but do not recieve it and im fully aware of this, BT screwed us over but this is NOT the problem. The problem is that currently simply having another computer connected to the homehub is causing me to recieve terrible ping. As to BT doing something about it, its not going to happen, weve complained half a hundred times that we arent recieving the service we pay for and its got us nowhere. As i mentioned there is lead part of the way through and we are quite some distance from the exchange. BT wont replace this calbing because they dont give a damn. As bad as this is i can deal with it, i want a soltuion as to why before (despite being bad) i could play online games so long as no one was streaming but now simply having this pc connected is causing lag. I intend to look into it further, its almost certianly something to do with the fact the onobaord ethernet went and replacing it with a card hasnt helped but it could also be some idle software.

 
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sg4rb0

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Dec 4, 2012
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Yeah it's giving you a shit ping because your connection is too slow. That's the reason.

Streaming video is one of the most intense uses of an ADSL connection. Unless you're skilled enough to rate limit the Ethernet adapter on the other PC to 1-2Mb/s, you ain't gonna fix it. Even I don't know how to do that without a decent amount of research. Even if you did that, the video stream would be too slow, so again, you're connection is too slow.
 
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Nick_Deadman

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Oct 28, 2013
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PLEASE read before you post useless advice! IM NOT ASKING YOU TO TELL ME WHAT I ALREADY KNOW. I know the connection is poor im not asking you to find me a solution to this and BT clearly wont. Im asking for ideas as to waht might cause me to lag from just another PC being connected where there WASN'T a problem before. Very clearly and slowly this is what happend. The obaord ethernet of this computer dropped so wireless was used instead, this initiated the issues and to combat this an ethernet card was bought. This however hasnt fixed the problem so im asking why it might not have fixed it and what i could try to fix it. Just to be clear the wireless streaming si from a 3rd computer (a macbook air) and doesnt really have anything to do with the problem, i just used it as a reference because its gives me exactly the same sort of ping as simply having this other computer connected to the router does. Thankyou for your help anyway.

 
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allennnn

allennnn

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Nov 25, 2012
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If its still bad after a reset get a new router or get them to send a new homehub it's clearly not working correctly, i've never heard of lead cable maybe he said aluminum.

The router may have damaged the onbaord ethernet port or other way around. **the onboard could be fine did you try a different port on the router, I've had router port fail it can be easy to over look.

You can get as low as 20mb on fiber and as long as its better than the adsl the customer is happy to pay for it, it depends how bad and long the cable to the street cab is.
 
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Nick_Deadman

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Oct 28, 2013
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I'll take a look at that. Lead was used prior to copper as conductive cableing. BT have a responsability to sort it out but they wont see profit in it.
 
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bazpics

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Mar 23, 2014
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I can tell you lead was NEVER used in the BT network (PO/BT engineer since 1970)... copper, aluminium and fibre (wireless even) but never lead! Lead was used as the cable outer cladding but not the conductors! Try changing the ADSL filter.... they can produce weird effects when they go faulty?
 
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