Sign in with
Sign up | Sign in
Your question
Solved

Windows 8.1 Issues. PC Crashed. Please help

Tags:
Last response: in Windows 8
Share
October 29, 2013 6:50:08 AM

So, as the title stated, I tried to update windows 8 to windows 8.1. During the installation process I noticed a few times it said there were errors in the process, but it eventually seemingly successfully installed it.

However, when windows 8.1 booted up, I noticed the graphics were messed up (i.e. wrong resolution etc.) So, I installed the newest *Beta graphics drivers 13.11 for my graphics card which can be found here:

http://support.amd.com/en-us/download/desktop?os=Window...

During this installation, the computer completely crashed. It then tried to restart several times, and windows tried to automatically fix the problem. I tried to do that automatic start-up repair (said it would check disk which could take up to an hour) but that didn't do anything.

I then did a restore to a point prior to updating to 8.1 or installing the new graphics drivers. (time was 3AM 10/29/2013). It STILL did not load up properly even though it said it successfully restored my computer to a time when it was working perfectly fine.

Lastly, I rebooted my computer and spammed F2 and F8 (wasn't sure which allowed me to view my boot options). I reset my motherboard to the default UEFI settings (I had done some OC tweaking which was very stable prior to any of this). In my specific motherboard there is an option to view the components that are installed in your motherboard and I noticed that my dedicated graphics card wasn't being recognized in any of the PCI slots. (note: I had never checked this before so it is possible it was never recognized in its respective PCI slot).

However, none of this fixed my issue. When I restart my computer it shows the little blue windows logo (4 blue squares) with a little loading thing under it. After a few seconds the screen goes completely blank. So, I don't know if windows is just not loading or if it is loading but my graphics card isn't working.

I tried connecting my monitor directly to my motherboard (since it has integrated graphics) to see whether or not it was my graphics card. Oddly, no matter what connection I used HDMI, DVI, etc. it was saying there was no signal. This is bizarre because I know in the past I have connected my monitor to my MOBO and it worked perfectly fine.

Here are the components of my PC:

PCPartPicker part list / Price breakdown by merchant / Benchmarks

CPU: Intel Core i5-3570K 3.4GHz Quad-Core Processor ($219.97 @ SuperBiiz)
CPU Cooler: Cooler Master Hyper 212 Plus 76.8 CFM Sleeve Bearing CPU Cooler ($24.99 @ NCIX US)
Motherboard: ASRock Z77 Extreme4 ATX LGA1155 Motherboard ($124.98 @ Outlet PC)
Memory: Patriot Gamer 2 Series 8GB (2 x 4GB) DDR3-1600 Memory
Storage: Samsung 830 Series 128GB 2.5" Solid State Disk ($124.80 @ SuperBiiz)
Storage: Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive ($59.99 @ NCIX US)
Video Card: Sapphire Radeon HD 7970 3GB Video Card ($328.98 @ SuperBiiz)
Case: Corsair 600T White Graphite ATX Mid Tower Case ($159.99 @ Amazon)
Power Supply: Antec High Current Pro 750W 80 PLUS Gold Certified ATX12V / EPS12V Power Supply
Optical Drive: Lite-On iHAS124-04 DVD/CD Writer ($14.98 @ Outlet PC)
Total: $1058.68
(Prices include shipping, taxes, and discounts when available.)
(Generated by PCPartPicker 2013-10-29 09:49 EDT-0400)

**TL:D R** I updated Windows 8 to Windows 8.1 which caused graphical issues. Then updated my drivers to new Beta 13.11 drivers which caused computer to completely crash. Did a restore point to a time before either of these events and it still won’t load up Windows. When I start my computer the blue windows 8 logo pops up with the loading thing under it. After a few seconds the screen goes completely black. I do not want to do a complete system restore, because Battlefield 4 just came out and I really want to try it.

Any help would be immensely appreciated,

BeeGeePee

More about : windows issues crashed

October 29, 2013 8:56:55 AM

beegeepee said:
So, as the title stated, I tried to update windows 8 to windows 8.1. During the installation process I noticed a few times it said there were errors in the process, but it eventually seemingly successfully installed it.

However, when windows 8.1 booted up, I noticed the graphics were messed up (i.e. wrong resolution etc.) So, I installed the newest *Beta graphics drivers 13.11 for my graphics card which can be found here:

http://support.amd.com/en-us/download/desktop?os=Window...

During this installation, the computer completely crashed. It then tried to restart several times, and windows tried to automatically fix the problem. I tried to do that automatic start-up repair (said it would check disk which could take up to an hour) but that didn't do anything.

I then did a restore to a point prior to updating to 8.1 or installing the new graphics drivers. (time was 3AM 10/29/2013). It STILL did not load up properly even though it said it successfully restored my computer to a time when it was working perfectly fine.

Lastly, I rebooted my computer and spammed F2 and F8 (wasn't sure which allowed me to view my boot options). I reset my motherboard to the default UEFI settings (I had done some OC tweaking which was very stable prior to any of this). In my specific motherboard there is an option to view the components that are installed in your motherboard and I noticed that my dedicated graphics card wasn't being recognized in any of the PCI slots. (note: I had never checked this before so it is possible it was never recognized in its respective PCI slot).

However, none of this fixed my issue. When I restart my computer it shows the little blue windows logo (4 blue squares) with a little loading thing under it. After a few seconds the screen goes completely blank. So, I don't know if windows is just not loading or if it is loading but my graphics card isn't working.

I tried connecting my monitor directly to my motherboard (since it has integrated graphics) to see whether or not it was my graphics card. Oddly, no matter what connection I used HDMI, DVI, etc. it was saying there was no signal. This is bizarre because I know in the past I have connected my monitor to my MOBO and it worked perfectly fine.

Here are the components of my PC:

PCPartPicker part list / Price breakdown by merchant / Benchmarks

CPU: Intel Core i5-3570K 3.4GHz Quad-Core Processor ($219.97 @ SuperBiiz)
CPU Cooler: Cooler Master Hyper 212 Plus 76.8 CFM Sleeve Bearing CPU Cooler ($24.99 @ NCIX US)
Motherboard: ASRock Z77 Extreme4 ATX LGA1155 Motherboard ($124.98 @ Outlet PC)
Memory: Patriot Gamer 2 Series 8GB (2 x 4GB) DDR3-1600 Memory
Storage: Samsung 830 Series 128GB 2.5" Solid State Disk ($124.80 @ SuperBiiz)
Storage: Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive ($59.99 @ NCIX US)
Video Card: Sapphire Radeon HD 7970 3GB Video Card ($328.98 @ SuperBiiz)
Case: Corsair 600T White Graphite ATX Mid Tower Case ($159.99 @ Amazon)
Power Supply: Antec High Current Pro 750W 80 PLUS Gold Certified ATX12V / EPS12V Power Supply
Optical Drive: Lite-On iHAS124-04 DVD/CD Writer ($14.98 @ Outlet PC)
Total: $1058.68
(Prices include shipping, taxes, and discounts when available.)
(Generated by PCPartPicker 2013-10-29 09:49 EDT-0400)

**TL:D R** I updated Windows 8 to Windows 8.1 which caused graphical issues. Then updated my drivers to new Beta 13.11 drivers which caused computer to completely crash. Did a restore point to a time before either of these events and it still won’t load up Windows. When I start my computer the blue windows 8 logo pops up with the loading thing under it. After a few seconds the screen goes completely black. I do not want to do a complete system restore, because Battlefield 4 just came out and I really want to try it.

Any help would be immensely appreciated,

BeeGeePee


Oh my goodness, I'm sitting here googling frantically for an answer. I'm having the exact same issue.

Upgraded to 8.1
Amd catalyst stopped working
Installed new version all went blank
Can't go into safe mode tried f2 f8 shift f8 nothing.....

Getting desperate...... Btw I'm on a laptop
October 29, 2013 9:11:46 AM

Oh my goodness, I'm sitting here googling frantically for an answer. I'm having the exact same issue.

Upgraded to 8.1
Amd catalyst stopped working
Installed new version all went blank
Can't go into safe mode tried f2 f8 shift f8 nothing.....

Getting desperate...... Btw I'm on a laptop[/quotemsg]

Most of the things I have read said to boot in safe mode, disable your graphics card, restart, install the newest driver for the graphics card, reboot, re-enable graphics card. I am at work and haven't tried this yet. The odd thing is that the issue wasn't resolved when I did a restore to time before all this happened, which makes me believe this won't fix my issue.
Related resources
October 29, 2013 9:38:31 AM

beegeepee said:
Oh my goodness, I'm sitting here googling frantically for an answer. I'm having the exact same issue.

Upgraded to 8.1
Amd catalyst stopped working
Installed new version all went blank
Can't go into safe mode tried f2 f8 shift f8 nothing.....

Getting desperate...... Btw I'm on a laptop


Most of the things I have read said to boot in safe mode, disable your graphics card, restart, install the newest driver for the graphics card, reboot, re-enable graphics card. I am at work and haven't tried this yet. The odd thing is that the issue wasn't resolved when I did a restore to time before all this happened, which makes me believe this won't fix my issue. [/quotemsg]

My issue is I can't get to safe mode. F2,f8 shift f8 or whatever simply won't work. Its so frustrating.
I don't want my laptop being sent back and out of action for a week.

Best solution

October 30, 2013 4:36:30 PM
Share

HEY EVERYONE I FIXED IT!

It was sort of a combination of all answers so I am just going to say what ended up fixing it for me in hopes it helps someone else. I TRULY APPRECIATE ALL OF YOUR HELP!! You are all very helpful people.

So, after I got it to boot into safe mode, I ran CCleaner and cleared everything it possibly could as well as fixing all registry issues. ((Not sure which forum I found this on sorry)

Then, I ran driver sweeper. Again, I analyzed and cleaned everything it found. (Not sure which forum I found this on sorry)

I uninstalled Lucid VirtuMVP (suggested by MONSTA!)

Let it restart in normal mode and TADAAA!!! it actually loaded up (on my MOBO's gpu).

Then I installed the beta 13.11 drivers for my specific GPU (from AMD's website). I lost signal from my HDMI (connected to MOBO) so I switched to DVI connection (connected to Dedicated GPU) TADAAAA! working computer again!

Been a rough and long 2 days searching forums, troubleshooting, and trial and error. But this so far seems to have fixed the issue (fingers crossed).

Again thanks everyone! Hope this helps others with the same issue!

BEEGEEPEE
October 30, 2013 5:36:09 PM

Ah happy to hear you solved it, i totally forgot to post an answer here for all the laptop guys out there.

So if your on a laptop and you cant get into safe mode for some reason.

Some laptops actually will automatically go into safe mode after a certain number of times restarting your laptop at the windows screen. Power on Laptop and the moment you hit the windows 4 square logo loading just before you hit the black screen, power it off and keep doing this until it prompts you its starting recovery mode. (Usually 2-3 times) stumbled on dell's support site and saw for dell laptops it takes 3 times mine took only 2. So from then on I did a repair and to those who wish to do a recovery from a safepoint you may do so from there as well.

YAY ^_^
December 3, 2013 5:11:48 PM

kamale said:
beegeepee said:
So, as the title stated, I tried to update windows 8 to windows 8.1. During the installation process I noticed a few times it said there were errors in the process, but it eventually seemingly successfully installed it.

However, when windows 8.1 booted up, I noticed the graphics were messed up (i.e. wrong resolution etc.) So, I installed the newest *Beta graphics drivers 13.11 for my graphics card which can be found here:

http://support.amd.com/en-us/download/desktop?os=Window...

During this installation, the computer completely crashed. It then tried to restart several times, and windows tried to automatically fix the problem. I tried to do that automatic start-up repair (said it would check disk which could take up to an hour) but that didn't do anything.

I then did a restore to a point prior to updating to 8.1 or installing the new graphics drivers. (time was 3AM 10/29/2013). It STILL did not load up properly even though it said it successfully restored my computer to a time when it was working perfectly fine.

Lastly, I rebooted my computer and spammed F2 and F8 (wasn't sure which allowed me to view my boot options). I reset my motherboard to the default UEFI settings (I had done some OC tweaking which was very stable prior to any of this). In my specific motherboard there is an option to view the components that are installed in your motherboard and I noticed that my dedicated graphics card wasn't being recognized in any of the PCI slots. (note: I had never checked this before so it is possible it was never recognized in its respective PCI slot).

However, none of this fixed my issue. When I restart my computer it shows the little blue windows logo (4 blue squares) with a little loading thing under it. After a few seconds the screen goes completely blank. So, I don't know if windows is just not loading or if it is loading but my graphics card isn't working.

I tried connecting my monitor directly to my motherboard (since it has integrated graphics) to see whether or not it was my graphics card. Oddly, no matter what connection I used HDMI, DVI, etc. it was saying there was no signal. This is bizarre because I know in the past I have connected my monitor to my MOBO and it worked perfectly fine.

Here are the components of my PC:

PCPartPicker part list / Price breakdown by merchant / Benchmarks

CPU: Intel Core i5-3570K 3.4GHz Quad-Core Processor ($219.97 @ SuperBiiz)
CPU Cooler: Cooler Master Hyper 212 Plus 76.8 CFM Sleeve Bearing CPU Cooler ($24.99 @ NCIX US)
Motherboard: ASRock Z77 Extreme4 ATX LGA1155 Motherboard ($124.98 @ Outlet PC)
Memory: Patriot Gamer 2 Series 8GB (2 x 4GB) DDR3-1600 Memory
Storage: Samsung 830 Series 128GB 2.5" Solid State Disk ($124.80 @ SuperBiiz)
Storage: Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive ($59.99 @ NCIX US)
Video Card: Sapphire Radeon HD 7970 3GB Video Card ($328.98 @ SuperBiiz)
Case: Corsair 600T White Graphite ATX Mid Tower Case ($159.99 @ Amazon)
Power Supply: Antec High Current Pro 750W 80 PLUS Gold Certified ATX12V / EPS12V Power Supply
Optical Drive: Lite-On iHAS124-04 DVD/CD Writer ($14.98 @ Outlet PC)
Total: $1058.68
(Prices include shipping, taxes, and discounts when available.)
(Generated by PCPartPicker 2013-10-29 09:49 EDT-0400)

**TL:D R** I updated Windows 8 to Windows 8.1 which caused graphical issues. Then updated my drivers to new Beta 13.11 drivers which caused computer to completely crash. Did a restore point to a time before either of these events and it still won’t load up Windows. When I start my computer the blue windows 8 logo pops up with the loading thing under it. After a few seconds the screen goes completely black. I do not want to do a complete system restore, because Battlefield 4 just came out and I really want to try it.

Any help would be immensely appreciated,

BeeGeePee


Oh my goodness, I'm sitting here googling frantically for an answer. I'm having the exact same issue.

Upgraded to 8.1
Amd catalyst stopped working
Installed new version all went blank
Can't go into safe mode tried f2 f8 shift f8 nothing.....

Getting desperate...... Btw I'm on a laptop


December 3, 2013 5:15:00 PM

This happened to me last night. I did a system refresh and reinstalled everything last night and today. Including. windows 8.1. About 10 minutes ago system crash again. In doing the system refresh again and I'm going to leave window
December 3, 2013 7:08:55 PM

Charlie Lacasse said:
This happened to me last night. I did a system refresh and reinstalled everything last night and today. Including. windows 8.1. About 10 minutes ago system crash again. In doing the system refresh again and I'm going to leave window


you try my solution? It worked for me. Hasn't had an issue since.
December 3, 2013 7:09:35 PM

Charlie Lacasse said:
This happened to me last night. I did a system refresh and reinstalled everything last night and today. Including. windows 8.1. About 10 minutes ago system crash again. In doing the system refresh again and I'm going to leave window


HEY EVERYONE I FIXED IT!

It was sort of a combination of all answers so I am just going to say what ended up fixing it for me in hopes it helps someone else. I TRULY APPRECIATE ALL OF YOUR HELP!! You are all very helpful people.

So, after I got it to boot into safe mode, I ran CCleaner and cleared everything it possibly could as well as fixing all registry issues. ((Not sure which forum I found this on sorry)

Then, I ran driver sweeper. Again, I analyzed and cleaned everything it found. (Not sure which forum I found this on sorry)

I uninstalled Lucid VirtuMVP (suggested by MONSTA!)

Let it restart in normal mode and TADAAA!!! it actually loaded up (on my MOBO's gpu).

Then I installed the beta 13.11 drivers for my specific GPU (from AMD's website). I lost signal from my HDMI (connected to MOBO) so I switched to DVI connection (connected to Dedicated GPU) TADAAAA! working computer again!

Been a rough and long 2 days searching forums, troubleshooting, and trial and error. But this so far seems to have fixed the issue (fingers crossed).

Again thanks everyone! Hope this helps others with the same issue!

BEEGEEPEE
!