ASROCK owners read please

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Neil11

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Oct 29, 2013
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As my first post in Tomshardware I would like to give a HUGE thanx to the guys who made this site, over the years this site has helped me in MANY ways! Big thanx guys...

What I'd like to mention is that I'm greatly unhappy with this ASROCK KRAP!! I am an electronics technician and in the know how of putting together a pc - sound systems - cameras - electric fencing - intercoms - alarm systems - biometrics - etc so pc's for me is an absolute walk in the park (except for some software)

What happened was I bought (unfortunately) an ASROCK Extreme 3 Gen 3 motherboard in March 2012, the suppliers had good things to say about it so I took their word for it.

Just less than a month ago I switched it on it then it switched off again in like 0.2 seconds, the LED's and lights basically just flickered then off again. It kept doing this for about 20 attempts then came on and stayed on with the DR Debug on the motherboard showing 00, meaning - No cpu. I then phoned my supplier and they said its still under warranty I must bring it in. So... Upon stripping the machine I then removed the cpu, to find 1 singular bent pin, in the middle of absolutely NOWHERE and one which has completely broken off!! I contacted the supplier to report my findings and immediately they told me - Warranty void pins are bent... No matter what I told them they kept cutting me off with that same comment - Warranty void pins are bent...

So now... How on earth is ANYONE capable of bending the pins without even removing the cpu? I have not once removed the cpu since the day I installed it and as all of you know installing a cpu is ever so simple, it can only go in one way and then you carefully clamp it. Its not like you need a 4 pound hammer and a pair of pliers and a vice bench to install a cpu.

Since then I have been in touch with ASROCK's technical department, they asked me to send photo's of the "bent" pins and I have done that, and as of now all I have received from them is poor english replies and the last response was that "someone" is making contact with a few people and will get back to me... Now I'm being completely ignored no response whatsoever, and its not like I'm nagging or on their case or anything like that.

I have read up on this site where people have this same problem, its basically in your face as you search for "ASROCK bent pins" and google is riddled with unhappy people with this exact problem.

It is demeaning and basically insulting my intelligence by being accused of bending the pins on my own personal motherboard and due to the fact that no-one wants to listen to what happened. Now I'm stuck with a faulty motherboard still under warranty but la di da - and have been suggested to purchase a MUCH more expensive ASROCK motherboard by my suppliers!?!

I will NEVER suggest ANYONE to puchase ANY ASROCK motherboard judging by all the different posts on forums in this regard, a lot was said - it could've happened when I took the cpu out - it could've happened when I removed the cpu cover - whats to say you bent them without even knowing? I DO KNOW because I DON"T just BEND CPU PINS!!! The position of the bent pins... I would have to take a very very small screw driver to deliberately bend the singular one, and I cant even think of how to even break ONE singular cpu pin??? All the others are in perfect condition except these 2!

Anyway guys even if you are enjoying your ASROCK motherboards just keep in mind as to what can happen, its happened to me and I know for a pure fact that I am not responsible for these bent pins. Policies are policies be careful about the near future with investing in expensive ASROCK motherboards, it worked for 1 year 8 months before this happened.
 
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Giantgrumps

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Oct 28, 2013
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10,510
I hear you Neil. I own a ASRock P67 Professional motherboard and I have Had LAN issues since the day I bought it. I've sent numerous e-mails to them only to be told it's my router, ISP, network cables ETC...I'm done

I have heard in your case though, that it was probably the Aliens ;) Good Luck Buddy
 
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Neil11

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Oct 29, 2013
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One I.T technician I spoke to about this is under the impression that since I have been overclocking quite significantly - i7 2700k @ 4.8ghz it may have been a surge that caused the one to "ark" as such making it look like its broken but in fact burnt off. The other one thats bent may have something to do with the broken one, or it just may have been that since day one those pins weren't making 100% contact leading to this problem. Strangely enough this was from someone who wasn't honoring the warranty, me as a customer to my suppliers didn't want to hear anything more or take the time to share what they thought could've happened.

ASROCK must be hiring or employing these aliens :p
 
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Shaun o

Shaun o

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Oct 7, 2007
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That is very interesting on what you are saying.
I am sure as you know different materials expand and contract at different rates.

If you say the system has worked fine for over a year and a half.
Then I would conclude it was the problem.

What I mean by this is for example.

From the intergrated heat spreader of the cpu the IHS to the cooling block.

They for example are made of two completely different metals.
Example Alu and copper base most common in cpu coolers.

They expand when heated at different rates.



By over tightening a cooler, you in effect create a stress point.
To some degree the cooler due to expansion has to slip over the IHS of the cpu.

That is the primary reason why it is always stated not to over-tighten
Screws on an after market cooler for example. To allow for slippage.

Stock coolers have a pre worked out tension load.
To allow good contact, but not too much force to prevent slippage.


Where as if it is too tight less slip, for expansion and contraction.
Intern this forces the chip on it`s pins back and forwards, putting stress on the cpu package IHS and intern the cpu socket its self.


Forcing in the Cpu socket.

An example would be taking a spoon and bending it many times to a small degree multiple times it stays bent, and then a part of the spoon weakens thins and then it snaps.

In most cases the common factor will be an after market cooler has been fitted and to much tension on the retaining screws applied.

Any way that is why it always states not to over tighten the screw fixings.
It may not just be ASROCK boards but error in understanding why you must not as explained.

It`s the second reason as to why you never over tighten the cpu block retaining pins other that crushing the cpu die you see.

If you think about it it makes sense. we all at some point in science saw what a bi metal strip does when heated with a copper strip and a steel strip bonded together.

Bend, straighten bend. because one metal expands at a quicker rate due to heat.
create slippage no bend. no stress.
If the two metals could slide then no bend. Ta da!

Expansion of different types of metal,there rates of expansion at heat and contraction at cooling, friction between them= Stress. wink !


 
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Neil11

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Oct 29, 2013
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I agree with you Shaun o its classed as metal fatigue. Am I able to upload the photo's to this site? I am using an aftermarket cooler with tension springs, I am aware of overtightening them not only to a degree of putting stress on the cpu + pins but also the chance of warping or cracking the board itself, so I tightened them until I could feel it reaching its max then turned it back 1 quarter of the screws diameter.

Surely if that was the case more pins would then suffer the same damage not only 2? I'm sure once I put the photo's up one will see the positioning of them its extremely bizarre to my understanding. This has only happened to me with the ASROCK board hence my dislike towards it, not only my complaint go read about the guy who went to assemble his new ASROCK board and when he removed the cover there were 5 pins bent in a row and they accused him of doing it and he never even inserted the blady cpu!? Just remember ASROCK only became established in 2002 if you want my opinion they still experiencing teething problems, had I have bent the pins on my own accord I will have then admitted it and not make a whole story about it
 
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Shaun o

Shaun o

Illustrious
Oct 7, 2007
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I cannot say too much more.
But in your case I do believe, if the socket and the cpu were fine to start with as I say.

The broken, and bent pins to me exhibit over a year and a half.
Expansion and contraction, being the factor.
It`s the only thing that makes sense.
Something had to be moving right exerting force, weakening the pins or contacts. creating stress.

Asrock and alike will know this.

You could badger them to death Neil.
Or sadly go with another mobo maker.

Hope you get it sorted out though.
All the best.
 
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Neil11

Honorable
Oct 29, 2013
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10,510
I understand your point Shaun o and thanx for the opinion. 2 x bent pins out of 1155 whereas the remaining 1153 are perfect. If expansion and contraction lead to this metal fatigue then by all means other pins would show signs or discoloration of heat exertion. ASROCK has these photos but aren't giving comment or suggestions, they aren't the ones who told me warranty void it was my suppliers who haven't even seen the board! It has been over a week and still nothing, had they come to the conclusion I was at fault they would've immediately let me know and even up till now nothing.

Whatever the case may be, and you are right by saying if it happened with another manufacturer they would say the same thing, the fact remains it happened with this board and included with that all the other complaints floating around with this similar regard.
 
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