Sign in with
Sign up | Sign in
Your question
Solved

Black screen with white cursor after upgrading to Windows 8.1 Pro?

Tags:
Last response: in Windows 8
Share
October 29, 2013 11:17:38 PM

Long story short, I was prompted earlier today to install 8.1 and various other updates. The installation was fine, and there weren't any problems. After the installation ended, I had to choose my color palette and a wifi network to connect to. At first, everything was going fine, but after I chose my wifi network and hit continue/next, I was brought to a blank black screen with a white cursor.

I contacted Microsoft Support, and they were clueless on how to fix this issue. I spent over 2 hours talking on the phone with them while they ran by me different fixes. Upon boot up, I was told to do various things such as press F8, F12, or the Delete delete key repeatedly. We also tried to bring up task manager on the black screen, but nothing seemed to solve my problem. Eventually, he just gave up, and he said they would continue to investigate the issue and would call me back later once they found a solution. Like WTF?!

EDIT: He also tried having me insert the Windows disc that came with my computer. It had no effect.

Best solution

a b * Windows 8
December 10, 2013 10:49:01 AM

Including a tutorial below which may be of some help. This is definitely a problem on Microsoft's end, but there are workarounds.

You'll need a recovery disc. Hard boot from the recovery disc and once loaded, go to Troubleshoot>Advanced options>Command prompt.
At the command prompt, type:

bootrec /fixmbr

Wait until it says “The operation completed successfully.”
Reboot, remove your USB stick or disc and try to boot regularly.

Hope this helps!

-JP
Access Windows 8(.1) Safe Mode from a system not booting to Normal Mode
You can get into Safe Mode by enabling the legacy boot menu. If the system doesn't boot normally and you have a Windows 8 or 8.1 install disk handy, you can enable it by booting from the install disk, then following the screenshots below to enable... See full content
Share
December 10, 2013 10:55:12 AM

Weird problem!! You sure that you installed it properly?
m
0
l
Related resources
January 16, 2014 11:43:38 PM

jpishgar said:
Including a tutorial below which may be of some help. This is definitely a problem on Microsoft's end, but there are workarounds.

You'll need a recovery disc. Hard boot from the recovery disc and once loaded, go to Troubleshoot>Advanced options>Command prompt.
At the command prompt, type:

bootrec /fixmbr

Wait until it says “The operation completed successfully.”
Reboot, remove your USB stick or disc and try to boot regularly.

Hope this helps!

-JP


Having tried everything else that I could find on the web, I tried this solution and I STILL have the black screen problem! I have reinstalled Windows 8 three times, having had to go back to my factory installation (Windows 7) and then upgrade to Windows 8 from there. This last time I upgraded to Windows 8.1, I made sure to turn off automatic updates, as I read that this is caused by a display driver issue. I also made sure that my Nvidia driver was up to date. Then I did the 'important' Microsoft updates, but when my laptop restarted, I had the black screen issue AGAIN!

System restore doesn't work when I boot into 'Advance Options' and neither does system image recovery.

I've tried plugging in a monitor, as suggested elsewhere on the web, but this makes no difference - both laptop and monitor just have the black screen - not even a cursor is visible.

Ctrl-alt-delete does nothing and also booting to Safe Mode (F8) doesn't work (despite following this: http://www.bleepingcomputer.com/tutorials/enable-the-f8...)

Many, many hours - actually DAYS - wasted!!

Any help would be greatly appreciated.
m
0
l
January 27, 2014 4:59:37 PM

I had the same problem. I went into my BIOS and looked and my Boot order. First was the optical drive, and second was the printer that I had installed, third was my ssd. I changed the boot order to make the ssd the second option and it had worked fine.
m
0
l
April 27, 2014 5:15:32 PM

I found that the computer was not locked up and the desktop was just greatly delayed starting (5-10 minutes). Not a problem, as long as I let the puter just sleep.
m
0
l
April 28, 2014 10:00:08 PM

I've had the same blank screen with cursor after three upgrades from Win 8 to 8.1 over the past six months. I've tried the solutions posted and none have worked for me. What I HAVE found is a workaround that is enabling me to stick with 8.1 and not roll back once again to Win 8.

Each time I boot up this desktop computer (I leave this machine running/sleeping so rebooting can be weeks apart), after I log on, see the Welcome message, and then end up on the blank screen, I do this:
1. On the black screen, press Ctr+Shift+Esc to bring up the Task Manager (or Ctrl+Alt+Del and click Task Manager).
2. In Task Manager, click the File menu, click Run New Task.
3. Type "explorer" in the Open text box (but do NOT also click the check box below it about administrative privileges), then click OK.
4. Within a second or two all lights up and stays that way until the next reboot.
m
0
l
!