I built a computer for my friend and I, we got all the same hardware except for the case. However, for some reason, ever since he started playing Battlefield 4 he has been getting crashes. I built this computer 2 weeks ago, he has been playing league of legends on it since it was built. It idles at 35c for CPU and about the same for the GPU. Under load, (while playing Battlefield 4) the CPU temps average for around 60c, never going above 65c. The GPU stays around 70c. I have been playing the same game and I have not been experiencing the crashes.
I checked event viewer and it appears to be Kernel Power 41 as the critical system error. I did have a few concerns for when I built it. Such as there not being enough room in the side of the case for good cable management, we had to basically squeeze the side of the case back on, I am worried that because some wires are being compacted onto the side of the case it is causing this problem. I am going to re-route most of the wires so that the wires are not getting any pressure. ( live across town so I can not do this until tomorrow)
I have had him try a few things, such as installing malwarebytes and cleaning his system, we found a few infections, but none of these seemed to fix the problem. He also scanned for rootkits, found none.
I will be going over there tomorrow to basically re-build the computer and re-install everything, if the problem persists I am going to just give up and call it a hardware failure. I have my suspicions that the PSU is the problem, even that it could be a PSU connector is lose inside the case.
I have not messed with the Motherboard settings at all, it's not overclocked. It may be worth mentioning that I installed the RAM into DIMM slots 2 and 4 instead of 1 and 2 because the CPU cooler was too large to fit a slot into DIMM 1 without leaving the side of the case off. I did check the amount of available memory and it was the full amount.
Here are the specs of the computer:
Motherboard: MSI G45-Z87
Power Supply: Corsair 750W HX Series
GPU: AMD Radeon R9-280x
RAM: 8 GB Ares Series DDR3-2133 (currently clocked at 1600)
CPU: Intel i5-4670k
CPU Cooler: NZXT Havik 140mm
SSD: Samsung 840 Pro Series 120 GB
HDD: Western Digital 1TB
OS: Windows 8.1
I thank anyone who helps me on this for I am truly clueless.
I checked event viewer and it appears to be Kernel Power 41 as the critical system error. I did have a few concerns for when I built it. Such as there not being enough room in the side of the case for good cable management, we had to basically squeeze the side of the case back on, I am worried that because some wires are being compacted onto the side of the case it is causing this problem. I am going to re-route most of the wires so that the wires are not getting any pressure. ( live across town so I can not do this until tomorrow)
I have had him try a few things, such as installing malwarebytes and cleaning his system, we found a few infections, but none of these seemed to fix the problem. He also scanned for rootkits, found none.
I will be going over there tomorrow to basically re-build the computer and re-install everything, if the problem persists I am going to just give up and call it a hardware failure. I have my suspicions that the PSU is the problem, even that it could be a PSU connector is lose inside the case.
I have not messed with the Motherboard settings at all, it's not overclocked. It may be worth mentioning that I installed the RAM into DIMM slots 2 and 4 instead of 1 and 2 because the CPU cooler was too large to fit a slot into DIMM 1 without leaving the side of the case off. I did check the amount of available memory and it was the full amount.
Here are the specs of the computer:
Motherboard: MSI G45-Z87
Power Supply: Corsair 750W HX Series
GPU: AMD Radeon R9-280x
RAM: 8 GB Ares Series DDR3-2133 (currently clocked at 1600)
CPU: Intel i5-4670k
CPU Cooler: NZXT Havik 140mm
SSD: Samsung 840 Pro Series 120 GB
HDD: Western Digital 1TB
OS: Windows 8.1
I thank anyone who helps me on this for I am truly clueless.