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PC Crashes while changing maps on Battlefield 4. (Kernel Power 41)

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October 30, 2013 10:04:55 PM

I built a computer for my friend and I, we got all the same hardware except for the case. However, for some reason, ever since he started playing Battlefield 4 he has been getting crashes. I built this computer 2 weeks ago, he has been playing league of legends on it since it was built. It idles at 35c for CPU and about the same for the GPU. Under load, (while playing Battlefield 4) the CPU temps average for around 60c, never going above 65c. The GPU stays around 70c. I have been playing the same game and I have not been experiencing the crashes.

I checked event viewer and it appears to be Kernel Power 41 as the critical system error. I did have a few concerns for when I built it. Such as there not being enough room in the side of the case for good cable management, we had to basically squeeze the side of the case back on, I am worried that because some wires are being compacted onto the side of the case it is causing this problem. I am going to re-route most of the wires so that the wires are not getting any pressure. ( live across town so I can not do this until tomorrow)

I have had him try a few things, such as installing malwarebytes and cleaning his system, we found a few infections, but none of these seemed to fix the problem. He also scanned for rootkits, found none.

I will be going over there tomorrow to basically re-build the computer and re-install everything, if the problem persists I am going to just give up and call it a hardware failure. I have my suspicions that the PSU is the problem, even that it could be a PSU connector is lose inside the case.

I have not messed with the Motherboard settings at all, it's not overclocked. It may be worth mentioning that I installed the RAM into DIMM slots 2 and 4 instead of 1 and 2 because the CPU cooler was too large to fit a slot into DIMM 1 without leaving the side of the case off. I did check the amount of available memory and it was the full amount.

Here are the specs of the computer:

Motherboard: MSI G45-Z87
Power Supply: Corsair 750W HX Series
GPU: AMD Radeon R9-280x
RAM: 8 GB Ares Series DDR3-2133 (currently clocked at 1600)
CPU: Intel i5-4670k
CPU Cooler: NZXT Havik 140mm
SSD: Samsung 840 Pro Series 120 GB
HDD: Western Digital 1TB
OS: Windows 8.1

I thank anyone who helps me on this for I am truly clueless.
October 30, 2013 10:29:59 PM

before you go overboard and tear your computer apart don't blame the computer its actually the game its self its broken some computers seem to function alright others not so much it has to do with hardware profiles and EA Dice needing to Do updates and hot fixes to the game. trust me your not the only person who is having the same issues. multiple threads have been posted saying the same thing. personally I think the game is still in beta state and when they did the beta release a month ago it was more like a late alpha / early beta state buggy as hell .. personally I had to Alt+ Tab in just to be able to respawn and plenty of balance issues I plan on waiting a month before I buy it just because they same thing happened when battle field 3 launched hopefully they have the game fixed before the playstation 4 and xbox 1 launch other wise they are setting them selves up for a lot of bad pr
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October 30, 2013 10:39:24 PM

Well, I would be able to accept that it was just the game if the entire computer wasn't crashing. I have the same system as my friend and I do not get the full crashes, I only get the game crashes (which other people have).

I have narrowed it down to the likelihood of what is causing it. PSU>RAM>SSD>Drivers>Battlefield 4.

Trust me, I would be relieved to find out it was BF4 that has been causing these crashes, but unfortunately I do not think that is the case. Best case scenario is a driver issue, worst would be PSU failure.
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October 30, 2013 10:49:48 PM

you really shouldn't be having any problems with that power supply its fairly new and your only running one 280x which should be fine I also use a corsair power supply how ever I use the professional gold version 750watt and I have never had a single issue. don't know wait it out there may be driver issues is it the exact same motherboard / video card ram? I was playing the beta and it crashed my system yet I play battle field 3 just fine along with a lot of other games I really think it has to do with drivers a lot of the time its a gpu crash and brings the rest of the system down with it.
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October 30, 2013 11:02:34 PM

Right, it is a decent PSU, buts even the best models can sometimes be faulty.
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October 31, 2013 8:11:04 AM

I am having this problem also. I really think it might be the game causing this issue with PSU.
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October 31, 2013 9:02:17 AM

Do you play any other games, if so does the issue occur in those games?

I do think that it is caused by the PSU, but whether or not it's the game or the PSU remains to be seen.

I will do the following things to the PC today in order:

-Uninstall/Reinstall all drivers (including audio drivers which have caused the issue for some users)
-Up the Ram Voltage so that it clocks at 2133
-Run MemTest86+ (I believe that there is a moderate chance the RAM is causing the problem as it usually occurs during map loading, which takes a high amount of RAM)
-Open case and re-arrange PSU cords, make sure everything is tight in the case


If those fail, it will be likely that the PSU is the problem. I really hope that it is somehow the game causing this, but at this point it may be overly optimistic.
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October 31, 2013 9:59:51 AM

I do play other games like battlefield 3, hitman absolution, far cry 3 and many others. This problem is only happening in this game right when the next round starts to load. The screen turns red for about 10 seconds then the computer just reboots.
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October 31, 2013 10:30:25 AM

I will try this, I have also updated VGA drivers to Beta8, which is supposed to fix intermittent crashes. I will run a few games with this, since other people are having the problem, I feel a little more confident it is a driver problem.

Edit: I have also updated all of my motherboard drivers.
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October 31, 2013 2:03:57 PM

Let me know if this works.
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October 31, 2013 2:11:45 PM

I will post results either tonight or tomorrow, I give it about a 50% chance of working. It just seems odd to me that we used the same hardware and only his computer is having the problem.

The only things I did different is put that RAM in different slots (2,4) and it has less case fans, but I ran a stress test for about 10 minutes, which put both the CPU and GPU under full load. The Temperatures were great, so I've ruled out a voltage/Temp issue.
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October 31, 2013 2:38:24 PM

Maybe you and your friend should swap ram sticks and see if you get the crash and he is fine. Then you will know if its the ram.
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October 31, 2013 2:54:45 PM

I've considered swapping parts, but now that I see other people are having issues, it's seems less likely.
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October 31, 2013 4:22:51 PM

I have now sadly found out that the windows 7 compatibility does not work. The game does the same thing as it did before. I will try the drivers.
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October 31, 2013 4:39:37 PM

He has played 3 games, no problem since the updates. You have to put Origin on Windows 7 compatibility mode. Also it is REALLY important you have the updated audio drivers, i got them from realtek.
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October 31, 2013 4:49:14 PM

I have a sound card though. I don't know if it will work
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October 31, 2013 5:11:41 PM

Make sure that sound card has all the drivers it needs. Update your bios, if you still have the disk that came with the motherboard, put it in and get the update software for it.
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October 31, 2013 5:28:59 PM

you guys are funny here in a few weeks or hopefully sooner Amd / EA will come out with a patch trust me they will want to have it fixed before the console launch
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October 31, 2013 5:40:50 PM

Can I ask a question does you're friend run windows 8/8.1
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October 31, 2013 6:08:22 PM

Hey this half way fixed the problem instead of restarting the game crashes which in my opinion is a good start!

Edit: Never mind it was just a one time thing :( 
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Best solution

October 31, 2013 11:07:29 PM

I fixed it with the new drivers AMD released here they are if anyone was wondering. http://support.amd.com/en-us/kb-articles/Pages/latest-c...
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November 1, 2013 9:29:36 AM

Yes, 13.11 Beta8 fixes the issue. Thanks for the help, so happy it wasn't hardware!
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