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Massive laptop problem, can't boot windows 7, can't run safe mode

Last response: in Windows 7
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October 31, 2013 4:53:10 AM

It began yesterday when I was trying to install some games on steam when my PC crashed, I tried to restart it and it told me there was a serious problem and to plug in my Windows 7 disc. After I did that I launched repair on the disc and it told me to restart my PC. I restarted it but then it wouldn't boot up Windows. It stays stuck on starting Windows, yet isn't frozen as the logo still flickers on the screen. I troed to launch startup repair but it said an unexpected I/O error has occured, starus 0xc00000e9. It said "This error can be caused by unplugging a remivable storage device, or by faulty hardware such as a hard drive or CD-ROM." It tried to launch windows in safe mode yet windows stops at Classpnp.sys and I am no longer able to launch the disc even if I F12 the CD drive. I remember having had (before I launched the disc) a "Error code 2000-0142".
a b $ Windows 7
October 31, 2013 4:58:14 AM

Please start by establishing if the hard drive is still okay. You can test it with the drive maker's diagnostic software which loads from a bootable CD so you can run the diagnostics without Windows. The download links are here:
http://www.tacktech.com/display.cfm?ttid=287
October 31, 2013 5:02:34 AM

Phillip Corcoran said:
Please start by establishing if the hard drive is still okay. You can test it with the drive maker's diagnostic software which loads from a bootable CD so you can run the diagnostics without Windows. The download links are here:
http://www.tacktech.com/display.cfm?ttid=287


I'm going to try that but I don't think I can us a CD, the windows 7 one won't launch.
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a b $ Windows 7
October 31, 2013 5:08:13 AM

Oh yeah, missed that bit about F12 not working. Do you know how to get in to BIOS Setup (usually F2)?
You can change the first boot device to CD Drive in there. That might work even if F12 doesn't.
October 31, 2013 6:14:53 AM

Phillip Corcoran said:
Oh yeah, missed that bit about F12 not working. Do you know how to get in to BIOS Setup (usually F2)?
You can change the first boot device to CD Drive in there. That might work even if F12 doesn't.


No I don't, any specific instructions ?

October 31, 2013 9:08:52 AM

Ok so after I inserted the new disk and made my pc boot cd drive first, it didn't load but automaticly shut down. When I turned it back on it was fixed ! Kind of a accidental/voodoo solution but it's working !
January 6, 2014 3:56:26 AM

I've recently installed a game via Steam too and I had the exact same problem. I tried about 6 times to turn on my laptop, but it wouldn't boot up. I had no alternative but to CTRL ALT DEL and log off and try again. Eventually, it worked and now I'm trying to find a solution. Surely it can't be coincidence that we both used steam the last time we were on the computers?
!