Hi Everyone !
I'm having a really weird issue and i'm looking for some help.
My system specs:
AMD PHENOM II X4 965 BE.
GIGABYTE 790FXTA UD5
8GB RAM KINGSTON 1600MHZ
SAPPHIRE RADEON HD 5870
THERMALTAKE 550W BLUE.
The system has been doing perfectly fine for 2 years.
So i decided to upgrade to a new video card a Sapphire Radeon R9 280X VAPOR-X. Because of that and looking at the requeriments i changed the PSU to a Thermaltake sp 750 m PSU
So what i did was to full uninstall drivers (had those for the sapphire radeon 5870) Replace card Installed the new PSU. Turned on the system, all seems ok, Installed Catalyst drivers 13.11 beta 6 All seems fine. I've been checking the card with gpu-z all reports ok. dxdiag reports ok device manager reports ok. Start playing World of Warcraft. All setings on ultra full AA no vsync. all Seems ok. After playing for a while (30 mins, maybe an hour, maybe more) The systems hangs, i get a "black" screen (more like some random colors) and sometimes my system reboots itself or i need to hard reboot. After that boot all seems ok, windows event log show nothing. I can't figure out what is wrong. I'm not sure if this is a hardware issue, (similar to the known black screen problem of the 7870 that was a hardware issue with some capacitors) and i need to RMA or is some issue with the drivers or the PSU.
So i decided to post a ticket to sapphire support after getting one of the black screens so i needed the serial and part numbers so i toke the chance to unmount everything and reinstall just in case. after that i powered up, all seems ok again. Then removed the beta drivers and reboot to install the catalyst 13.11 beta 7 and that day i had no issues for the time i played (like 2.5 hours).
The next day i was using the pc to redact some Word documents and then some gaming. After more or less 2 hours of gaming i got a crash again. This time i could take a picture.
Here is a link to a dropbox folder. There is the screenshot and some other info (dxdiag, gpu-z images, and logs) Files
Just a few seconds before that hang i was playing World of Warcraft. The last line of the gpu-z log is just before a crash.
Tested this morning the oficial wqlh 13.10 driver sapphire has on their page, after playing for a while same issue... pc hangs, this time the color was a light grey but the issue triggered more quickly though. Not sure is just a coinncidence or not.
No issues or graphical glitches or anything when working windows or browsing.
Sapphire has to response my ticket yet.
I have no clue what else to monitor or test. could this be a faluty card ?, a problem with the PSU?.
Please Help !.
I'm having a really weird issue and i'm looking for some help.
My system specs:
AMD PHENOM II X4 965 BE.
GIGABYTE 790FXTA UD5
8GB RAM KINGSTON 1600MHZ
SAPPHIRE RADEON HD 5870
THERMALTAKE 550W BLUE.
The system has been doing perfectly fine for 2 years.
So i decided to upgrade to a new video card a Sapphire Radeon R9 280X VAPOR-X. Because of that and looking at the requeriments i changed the PSU to a Thermaltake sp 750 m PSU
So what i did was to full uninstall drivers (had those for the sapphire radeon 5870) Replace card Installed the new PSU. Turned on the system, all seems ok, Installed Catalyst drivers 13.11 beta 6 All seems fine. I've been checking the card with gpu-z all reports ok. dxdiag reports ok device manager reports ok. Start playing World of Warcraft. All setings on ultra full AA no vsync. all Seems ok. After playing for a while (30 mins, maybe an hour, maybe more) The systems hangs, i get a "black" screen (more like some random colors) and sometimes my system reboots itself or i need to hard reboot. After that boot all seems ok, windows event log show nothing. I can't figure out what is wrong. I'm not sure if this is a hardware issue, (similar to the known black screen problem of the 7870 that was a hardware issue with some capacitors) and i need to RMA or is some issue with the drivers or the PSU.
So i decided to post a ticket to sapphire support after getting one of the black screens so i needed the serial and part numbers so i toke the chance to unmount everything and reinstall just in case. after that i powered up, all seems ok again. Then removed the beta drivers and reboot to install the catalyst 13.11 beta 7 and that day i had no issues for the time i played (like 2.5 hours).
The next day i was using the pc to redact some Word documents and then some gaming. After more or less 2 hours of gaming i got a crash again. This time i could take a picture.
Here is a link to a dropbox folder. There is the screenshot and some other info (dxdiag, gpu-z images, and logs) Files
Just a few seconds before that hang i was playing World of Warcraft. The last line of the gpu-z log is just before a crash.
Tested this morning the oficial wqlh 13.10 driver sapphire has on their page, after playing for a while same issue... pc hangs, this time the color was a light grey but the issue triggered more quickly though. Not sure is just a coinncidence or not.
No issues or graphical glitches or anything when working windows or browsing.
Sapphire has to response my ticket yet.
I have no clue what else to monitor or test. could this be a faluty card ?, a problem with the PSU?.
Please Help !.
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