I have a Dell XPS M1730 Laptop with Windows 7 Ultimate x32. I recently had a few nasty viruses that I hopefully removed completely. The problem I am facing now may not be related to the viruses but I do not know for sure.
Whenever I select the Restart option from the Start menu the computer goes through it's normal shut down procedure but instead of restarting when it should, it shuts down abruptly. The Shutdown option works correctly and at the very end of the process, the laptop turns off quietly. However, when I select the Restart option, at the very end of the shutdown process when it should restart, it shuts off and you can hear the hard drive turn off. At least I think its the hard drive, but there is a noise at that time.
Now this also takes place whenever there is any restart being applied. Windows restarting after installing updates, installed drivers needing a restart, anti-virus programs needing to restart to cleanly remove viruses, etc...
Laptop Specs:
4GB RAM
Intel Dual Core T9300 @ 2.5GHz
Windows 7 Ultimate x32 SP1
GeForce 8700M GT
Not sure what is exactly needed for me to list.
Whenever I select the Restart option from the Start menu the computer goes through it's normal shut down procedure but instead of restarting when it should, it shuts down abruptly. The Shutdown option works correctly and at the very end of the process, the laptop turns off quietly. However, when I select the Restart option, at the very end of the shutdown process when it should restart, it shuts off and you can hear the hard drive turn off. At least I think its the hard drive, but there is a noise at that time.
Now this also takes place whenever there is any restart being applied. Windows restarting after installing updates, installed drivers needing a restart, anti-virus programs needing to restart to cleanly remove viruses, etc...
Laptop Specs:
4GB RAM
Intel Dual Core T9300 @ 2.5GHz
Windows 7 Ultimate x32 SP1
GeForce 8700M GT
Not sure what is exactly needed for me to list.
Facebook
Twitter
Instagram