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bluescreen of death "CRITICAL_STRUCTURE_CORRUPTION"

Tags:
  • Blue Screen
  • Windows 8
Last response: in Windows 8
November 1, 2013 12:26:37 AM

This has happened frequently since updating to 8.1. It never happened before. This is the link to several minidump files.
https://www.dropbox.com/s/3igjjxa3caqgzn6/Minidump.zip

Any help would be much appreciated!!

Update: right on cue it happened straight after posting this :p 

More about : bluescreen death critical structure corruption

a c 409 * Windows 8
November 1, 2013 10:32:04 AM

debugger reported a bad value for the voltage to your CPU.
one crash indicated 5.6 volts, another 8.7v. they might be bogus values but they would cause your CPU to shutdown. Also, there was no proper stack to debug so it is most likely a hardware issue(consistent with cpu shutdown).

-I would turn off any intel turbo boost or overclocking. Maybe even reset your notebooks BIOS back to the defaults.
- Next I would update the BIOS from the version 212 reported to the current version 214 or above.

if the new BIOS update does not fix the issue I would run a cpu test from the intel website, it will check the function of your CPU to see if it is up to spec.

-you have a 2 gb and a 4 gb memory module in the machine you could also attempt to swap their banks. if one is failing it is doing it in kernel memory if you swap the memory it will move the failure in to user address space and cause a app crash. if this occurs you have to isolate the failing module but your OS will not crash in the same place.

- the structure that was corrupted was a processor GDT is should not be modified it will generate a bugcheck. (I think it is a hardware fault but I would do a virus scan and validate your core OS files with the system checker utility sfc.exe /scannow command)

- the dates of your drivers look pretty good, the oldest ones are for your intel chipset
and some of your Bluetooth drivers are about a year old. Your asus drivers are a year old also, except your Aicharger.sys is from 2011. You might want to go to the asus website and grab the current versions of these utilities, then head over to intel to get their updates.
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November 2, 2013 3:54:11 AM

johnbl said:
debugger reported a bad value for the voltage to your CPU.
one crash indicated 5.6 volts, another 8.7v. they might be bogus values but they would cause your CPU to shutdown. Also, there was no proper stack to debug so it is most likely a hardware issue(consistent with cpu shutdown).

-I would turn off any intel turbo boost or overclocking. Maybe even reset your notebooks BIOS back to the defaults.
- Next I would update the BIOS from the version 212 reported to the current version 214 or above.

if the new BIOS update does not fix the issue I would run a cpu test from the intel website, it will check the function of your CPU to see if it is up to spec.

-you have a 2 gb and a 4 gb memory module in the machine you could also attempt to swap their banks. if one is failing it is doing it in kernel memory if you swap the memory it will move the failure in to user address space and cause a app crash. if this occurs you have to isolate the failing module but your OS will not crash in the same place.

- the structure that was corrupted was a processor GDT is should not be modified it will generate a bugcheck. (I think it is a hardware fault but I would do a virus scan and validate your core OS files with the system checker utility sfc.exe /scannow command)

- the dates of your drivers look pretty good, the oldest ones are for your intel chipset
and some of your Bluetooth drivers are about a year old. Your asus drivers are a year old also, except your Aicharger.sys is from 2011. You might want to go to the asus website and grab the current versions of these utilities, then head over to intel to get their updates.


Thanks for all this. No overclocking has been done and intel turbo boost was never enabled. I have updated the BIOS so hopefully that fixes it. As for drivers that was the first thing I checked and they should all be up to date.

Thank you again for replying John.
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Related resources
November 3, 2013 11:30:29 PM

So its still happening and I proceeded to run the system checker utility. It found corrupt files but was not able to fix some of them. Attached is the log.
https://www.dropbox.com/s/x3ua4h872tnoynu/CBS.log

The laptop is still under warranty (for about another month). Any advice is hugely welcomed.
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Best solution

a c 409 * Windows 8
November 4, 2013 10:01:52 AM

might be a corruption in your component storage system. try this command:

DISM.exe /Online /Cleanup-Image /RestoreHealth

then after it completes do the sfc.exe /scannow
to see if the corruption issue is corrected.

after you get the OS corrupt files fixed, run the intel CPU checker: http://www.intel.com/support/processors/sb/CS-031726.ht...
I say this because of your strange bugcheck dump.


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a c 409 * Windows 8
November 5, 2013 8:50:41 AM

if you still get a bugcheck, I would remove or update your AIcharger.sys
(driver to convert a USB port to charge apple devices (apple USB chargers violate the USB power limits, this driver will override them and provide 3 times the max current). It was the most likely driver to have caused a low level memory corruption on your system. (remove it if you don't need it)




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November 20, 2013 6:14:32 PM

Hey, so I did all this and it was still happening (although noticeable less often). A couple of days ago a fairly large update for windows came through (which I assume was the large number of bug fixes that generally follows major updates) and it hasn't crashed since then. Thanks for all your help though!! My laptop is also noticeably faster now than what it was.

Cheers!
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