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Nvidia Geforce GTX 690 sudden framerate issues.

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  • GPUs
  • Graphics
Last response: in Graphics Cards
November 1, 2013 5:52:47 PM

I have quite a curious question.

I was playing battlefield 4 today, just fine. Ultra settings high FPS, no noticable lag. When all the sudden -- click. My computer turns off. Itry and turn it on and it wont. I unplug the power cable, plug it back in, and it comes back to life.

I turned it back on, booted up just fine. Went to play Battlefield 4 again. Now it is only getting 10-15 frames per second, even when I put the graphics on LOW. I reinstalled/rolled back video card drivers. I tried to Isolate the problem by figuring it out if it was the game (it just launched) issue or the graphics card. I tried playing dota. That game works fine. I pulled up bioshock infinite. Seems to be okay. But its also having low framerate issues with Sleeping dogs which I used to run flawlessly when I could.

Is it possible that my video card is "damaged" or something to where It wont perform to maximum capabilities? It still displays and like I said it can play Dota 2 fine (which is not a very graphically intense game, i dont think), but it suffers when I play intense games like battlefield when I was previously playing it just fine.

Can anyone recommend a program that maybe puts it through a stress and I can confirm there is an issue with it.

The system is an alienware aurora. I have it under warranty. Given that the computer boots up and still performs basic tasks (except for high level gaming) how do I relay that to the tech support that it needs to be replaced?

More about : nvidia geforce gtx 690 sudden framerate issues

November 1, 2013 5:59:47 PM

its very strange. do you know what power supply you have in there?
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November 1, 2013 6:31:23 PM

I believe it's a 1KW power supply. Dont know brand because it was OEM from Alienware/Dell.
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November 1, 2013 6:32:43 PM

Also - i just ran Cinebench to see what was up and I got 46 FPS. It says a system with a lesser processor and GTX 650M GPU was 1.29x faster than my rig with the 690.

What the hell is going on here?
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November 1, 2013 6:38:07 PM

badmoonrisin said:
Also - i just ran Cinebench to see what was up and I got 46 FPS. It says a system with a lesser processor and GTX 650M GPU was 1.29x faster than my rig with the 690.

What the hell is going on here?


Never estimate a OEM PSU's output as it is strictly BARE minimum specs. You may have triggered your PSU into a protect state for a moment. With a 690 your going to blow that thing to pieces. You better hope your 690 dint get damaged because power is a very dangerous thing to be estimating. Test all your componets for damage and pull that PSU out. I heard a click from a PSU before and usually its a bad sign if you hear it then your rig cuts off. IDK if your PSU is fully the prob though.
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November 2, 2013 8:13:04 AM

I wouldn't touch anything inside, since its under warranty. Just call them up and tell them your gpu doesn't work and your computer shut off during gaming with a click. Im sure they have had this problem before, and they will fix it for you.
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November 2, 2013 10:08:03 AM

Just got off the phone with Alienware Tech support. They are dispatching a power supply and motherboard to be replaced on Monday.

We did a video card test and everything checks out. I surely hope a PSU/Mobo fixes it.
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