Computer Problems from overheat.

Suspeccct · Nov 2, 2013

This is a problem i have been trying to solve for about 6 hours and its making me go spastic.

It started after i was playing BF4 and came to realise that my CPU was very hot, my room was insanely hot and this was not normal so i went to check the temperature of my CPU and found out it was 70c. This was very strange as the CPU usage was about 30% and I'm using a Corsair H100i.

I went to give my computer a clean with a Air Compressor, after cleaning it i plugged it in and it booted, after it booted i went to check my temperature and it was 60c on idle. This was crazy, my computer then shut down. I let it cool down and i switched it back on, when the POST screen came up it said something like "Warning CPU overheat" so i switched it off. I switched it back on and it was running on about 50-60c on idle. During this time i was trying to figure out how i could solve this issue and then my computer just switched off. I tried to turn it back on but it didn't even reach POST.

I checked my motherboard and it was giving me the error 55 which is "memory not installed" i had not touched the ram so i don't understand what this could of been. I went on my laptop which i currently am using now to see if i could find out how to fix this, in the threads people said that i should remove my ram and move it to the furthest slot from the CPU which i did, i even tried to change that specific stick to see if it could of been that stick causing the problem. I tried the other slots and that didn't work either.

I then tried to reset my CMOS using the reset CMOS switch on the back of my motherboard, this did nothing, i even changed my BIOS to BIOS 2 and then it gave me a different error. This error was error 2E, now I'm not actually sure what this error is but ill write down the bottom of the thread with what parts I'm using.

After changing the BIOS back and moving the ram around i decided to do some more research and people said it could be the CPU not being cooled by the cooler because it was not aligned or touching the CPU. This couldn't be right because i haven't touched the H100i since i installed it about 3-4 months ago. I then decided to replace the heat paste on my cooler, once i took it off the heat paste looked like it had hardened up a bit so i replaced it with new heat paste. After installing the cooler on correctly i turned on my computer and the fans started to speed up gradually very fast, i got scared and switched off my computer, but it did not fix the issue with the RAM because the DRAM light was on and error 55 was being displayed.

Hopefully someone knows how to fix this, I don't currently have money to afford to replace any of my parts. Thank you so much to whoever helps me. I also have everything on STOCK, no over clock or edited voltage and such.

Motherboard : Asus Maximus IV Extreme-Z
Processor : Intel i7 2600k
GPU : NVIDIA 570 Factory OC 1.2GB
RAM : G.Skill Sniper 16GB 1333 MHZ
Cooler : Corsair H100i
PSU : Antec 750W

StarTrek2013 · Nov 2, 2013

Could you provide me with a couple more pieces of information:
Was it plugged up to a surge protector or the wall?
How much thermal paste did you put on?
What brand paste are you using? Is it stock (came with CPU)?

I think I might have a solution, but I need to just know these things first (I ask the one about the surge protector because you should always have it plugged up to one to prevent a surge in electricity from damaging your computer).

DaronMal · Nov 2, 2013

One of the biggest things that will kill a computer is overheating. If you don't fix it quick, it WILL ruin your entire computer. Make sure your computer is in a well-ventilated area, any place a fan is to push air out should have at least 3-5 inches of space from a wall/other object to cool. Try making sure it's cooling properly, thats the only idea I have honestly. Good luck

DaronMal · Nov 2, 2013

StarTrek2013 :

I agree with him, especially thermal paste, you shouldn't put too much on, just a tiny dab

StarTrek2013 · Nov 2, 2013

Try the following on your computer:
1. See if there are any BIOS updates available, if not go to step 2, if there are, update.
2. Go into your computer and then disconnect the psu from the mobo and take the mobo battery out of the mobo (should be a small circular battery).
3. Wait for a couple seconds and take a few deep breaths. <--Important
4. Put the mobo battery back in and then reconnect the PSU to the mobo.
5. Boot your computer and see if that fixed it. (If it did, stop here, if it didn't continue to step 6).
6. Turn off your computer and unplug your PSU from the wall.
7. Try to clear the CMOS (Instructions here): http://support.asus.com/Troubleshooting/detail.aspx?SLanguage=en&p=1&m=Maximus%20IV%20Extreme-Z&s=39&hashedid=h2HKYMdGN20hCuCN&os=&no=1723
8. If both of these do not fix the problem, contact Asus customer service and see if they are willing to replace the mobo.

StarTrek2013 · Nov 2, 2013

DaronMal :

Exactly, thermal paste is one of those things where a little goes along way, but it is worth getting better thermal paste sometimes for better heat distribution.

StarTrek2013 · Nov 2, 2013

And always use a surge protector.

Suspeccct · Nov 2, 2013

Thanks so much for the reply guys, I put Cooler Master - High Performance Thermal Compound KIT. I put a paper thin layer on it, as thick as the paste was when i bought the cooler. I believe that it does have surge protection but I'm not 100% sure about that, it was plugged into that thing where you can plug like 5 plugs and has a red reset switch on it. StarTrek i will definitely try those steps you told me It's currently 4 AM here ill try those steps when i wake up in the morning but other than that anything else you can give me info on?

StarTrek2013 · Nov 2, 2013

Even if your mobo has surge protection, I would still recommend getting a surge protector to protect it. The thermal paste is good.

DaronMal · Nov 2, 2013

Thing is, you should NEVER EVER EVER EVER EVER EVEEEEEEEEER plug electronics directly into a wall socket. EVER! END OF STORY! In case you dont know, you put a tiny bit of paste on the CPU, then place the heatsink/whatnot on it the way it's supposed to go on, and make sure you put it on straight, don't jiggle it around or you'll have a paste-y situation all over your CPU.

Suspeccct · Nov 2, 2013

Uhm i may have jiggled it around... a lot. I put some heat paste on the CPU and the Cooler, I'm not really sure how much to put because I'm not sure how it works and i probably put a bit extra. Yeah i don't have the computer plugged in the wall socket, i have it in 5 port dock that i think has surge protection as that is usually a standard. I don't understand why the fan speeds increased tho, and I'm not sure what will happen if i leave it on as the fans get fast, in my head i have a feeling like the computer will overload or something and explode :\

Suspeccct · Nov 2, 2013

I also forgot to add that the H100i pipes were very hot when the computer was in idle, before i replaced the paste. Then i wiggled the pipes around and then one of the pipes was cold and the other was hot. I haven't checked to see if both are cold now as the fans go really fast and i switch off my computer.

DaronMal · Nov 2, 2013

To be safe, get the paste off and google how to correctly put thermal paste on. thermal paste can fuck your CPU up.

blader15sk8 · Nov 2, 2013

What did you clean the old thermal compound off with? You have to make sure you aren't leaving any residue on the CPU or Heat sink surface. Use something like isopropyl alcohol (99% recommended, but 90%+ will be fine). and wipe it with a microfiber cloth, let it air dry for a few minutes. Then apply just a small pea sized amount in the middle of the CPU, and when you place the heat sink on it will spread evenly. Do NOT spread it yourself, and only apply it to the CPU heat spreader surface.

And just a quick note, no matter how fast you cool your CPU, your room will get just as hot. That has nothing to do without how hot your CPU is running.. The only problem here is you aren't getting the heat away from the CPU fast enough. Your computer will still heat your room at the same rate.

edit: tom's did a really good article on thermal compound a few weeks back. Here is the link to part 1:
http://www.tomshardware.com/reviews/thermal-paste-heat-sink-heat-spreader,3600-6.html

Look at the second set of images on the page I linked, that is all you need.

Suspeccct · Nov 2, 2013

blader15sk8 :

What did you clean the old thermal compound off with? You have to make sure you aren't leaving any residue on the CPU or Heat sink surface. Use something like isopropyl alcohol (99% recommended, but 90%+ will be fine). and wipe it with a microfiber cloth, let it air dry for a few minutes. Then apply just a small pea sized amount in the middle of the CPU, and when you place the heat sink on it will spread evenly. Do NOT spread it yourself, and only apply it to the CPU heat spreader surface.

And just a quick note, no matter how fast you cool your CPU, your room will get just as hot. That has nothing to do without how hot your CPU is running.. The only problem here is you aren't getting the heat away from the CPU fast enough. Your computer will still heat your room at the same rate.

edit: tom's did a really good article on thermal compound a few weeks back. Here is the link to part 1:
http://www.tomshardware.com/reviews/thermal-paste-heat-sink-heat-spreader,3600.html

Oh i see, thanks for the info.

Suspeccct · Nov 2, 2013

I did all the steps you told me to do StarTrek and i am still getting the DRAM light going red. With error 55. I held the GO button on my motherboard and then the light started flashing red.

Suspeccct · Nov 3, 2013

I took all my ram sticks out and then my computer started beeping and it said error 22.

Suspeccct · Nov 3, 2013

I have just found out what the problem was. The back plate on the CPU cooler was touching my case causing it to ground out. The problem with the cooler being hot is still a problem. I boot with 50c and the BIOS says it goes up every 1c per 10 sec. I replaced the thermal paste about 4 times now. I'm not sure if its a faulty cooler or the thermal paste is shit. Since the thermal paste may of lost its use since i have had it for about a year.

Suspeccct · Nov 3, 2013

65c on IDLE in BIOS. This is crazy.

Computer Problems from overheat.

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