Need assistance diagnosing WHEA_UNCORRECTABLE_ERROR

bsullivan1983

Distinguished
Feb 29, 2012
162
0
18,690
Asus Maximus VI Hero
Intel Core i5-4670k
Corsair Vengeance Pro 16GB (2x8GB) 1866MHz
Cooler Master Hyper 212 Evo
EVGA GeForce GTX 770 w/ ACX
Samsung 840 Evo
Corsair TX650M PSU

Today (and yesterday) I received a BSOD. Here is the WhoCrashed report:

crash dump file: C:\Windows\Minidump\110313-5179-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800D1D8028, 0xBE000000, 0x100110A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

After some quick research, most people believe this error to be caused by faulty hardware, not outdated/corrupt drivers. I, however, made sure to update my audio/usb/lan/chipset drivers. These crashes occured while World of Warcraft was running. I have not experienced a crash without the game running. All of my temps are fine. The graphics drivers are up to date. How on earth do I go about diagnosing this problem and fixing it???
 
Solution
Yeah, i've been doing a lot of googling about the issue and it seems pretty difficult to diagnose. However, a few people mentioned they solved their issue by disbaling Intel Speedstep in the BIOS. So I tried that and it looks like it may have solved the issue.

Not sure why, maybe my CPU is just voltage hungry and needs the extra power? It's rather frustrating not knowing.

bsullivan1983

Distinguished
Feb 29, 2012
162
0
18,690


I still get it but very rarely. It only happens when I'm running World of Warcraft so I assume it's graphics related. I've reinstalled the drivers a couple of times. Only other thing I could do would be a clean install and see if it's just Windows. I hear this is one of the hardest BSOD's to diagnose.

 

Anoxy

Honorable
Dec 9, 2013
2
0
10,520
Yeah, i've been doing a lot of googling about the issue and it seems pretty difficult to diagnose. However, a few people mentioned they solved their issue by disbaling Intel Speedstep in the BIOS. So I tried that and it looks like it may have solved the issue.

Not sure why, maybe my CPU is just voltage hungry and needs the extra power? It's rather frustrating not knowing.
 
Solution