major internet problem

chucky9

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Nov 3, 2013
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so we recently changed our router as we have had the other one for a long time and never had any problems but decided to get a better newer one. my computer is the network admin and for the first 3 or 4 days my wired connection was perfectly fine and tbh slightly faster than before and the wireless connection on my laptop was fine too. then around 3 days ago my wired connection suddenly went half way through the evening. i first of all thought it was a cable problem so i moved my pc and tried to connect it with another cable to the router and nothing happened, i then connected the original cable to my laptop and the connection was fine so i ruled the cable out. i then went to network connections to see if i could reset the adapter and found the adaptor page empty. so i then when to my device manager and looked at my network drivers to find that it only had microsoft kernel debug network adaptor. i then ran a network trouble shooter and it told me that "windows could not detect a properly installed network adaptor. if you have a network adaptor, you will need to reinstall the driver" so i grabbed the disc for my motherboard tried to run that but it can up with a message saying "this version of xpress install doess not support win 98/ME. i am using the ethernet port on my motherboard

so now i am completely lost. any advice would be extremely helpful and i am completely willing to retrieve additional information if needed.

Specs
AMD fx-8350
gigabyte GA-970A-DS3
16gb ram
Nvidia gtx 780
1tb hard drive internal
2tb hard drive external
Windows 8 64bit
 
sounds like the onboard NIC died. Sucks but seems to happen a lot on motherboards.

You can check the BIOS to make sure it's enabled in there, but odd for the BIOS to randomly change a device from on to off while the PC is running and not in the BIOS.
 

chucky9

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Nov 3, 2013
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it now wont even let me access the bios it just ignores my keyboard when i press delete to get onto the bios and if the NIC has died is it fixable or is it a new motherboard job? thnx for the quick reply
 
If the NIC has indeed failed, the motherboard will need to be replaced.

If the keyboard isn't prompting a response from the system when you try to enter the BIOS, try powering the system off, unplug the power for 30 seconds, move the keyboard to a different USB port, plug the power back in and try again.