- Nov 3, 2013
- 3
- 0
- 10,510
Hey all,
I have a lenovo y500 laptop with windows 8 that I've had for about six months now, which I've used lightly and been extremely careful with. However, lately when doing anything on it, about 5-10 minutes after boot it will just freeze using any program and most of the time I can't use ctrl+alt+del to get to the task manager because it won't let me. The times when I can open the task manager, it doesn't even matter because the task manager won't respond either. Only the mouse is still movable and it's stuck as a "loading circle". The only solution when this happens is to turn the laptop off by holding the power button. I tried multiple system restores to points quite far in the past, but to no avail. This started to frustrate me a lot, so after troubleshooting for a while I just decided to do a factory reset (reinstall windows) because I believed this was an OS problem. After the reinstall, this still kept on happening in the exact same manner, so I figured it was not an OS problem and thought it might be a hardware issue. Thinking it might be the hard drives, I used the windows error checking on the hard drives (both HDD and SSD in the laptop) and both produced no errors, although I do not know how thorough windows error checking is. I don't know whether this is a hardware or OS issue, I'd imagine it's hardware though since I did a clean reinstall of windows and it didn't work, but then again, I don't know to be honest. Can anyone give me some possible explanations/solutions, because this is a huge piss off considering I've kept the laptop in perfect condition for the short time I've had it. Also, I am willing to contact lenovo, but would prefer not to, since I've heard many horror stories about their customer service. If I could find a solution which I could perform, that would be best.
Thanks everybody
P.S. Sorry if I posted this in the wrong forum, it's my first post on this site and I figured posting this in the "Windows 8" forum would make the most sense.
I have a lenovo y500 laptop with windows 8 that I've had for about six months now, which I've used lightly and been extremely careful with. However, lately when doing anything on it, about 5-10 minutes after boot it will just freeze using any program and most of the time I can't use ctrl+alt+del to get to the task manager because it won't let me. The times when I can open the task manager, it doesn't even matter because the task manager won't respond either. Only the mouse is still movable and it's stuck as a "loading circle". The only solution when this happens is to turn the laptop off by holding the power button. I tried multiple system restores to points quite far in the past, but to no avail. This started to frustrate me a lot, so after troubleshooting for a while I just decided to do a factory reset (reinstall windows) because I believed this was an OS problem. After the reinstall, this still kept on happening in the exact same manner, so I figured it was not an OS problem and thought it might be a hardware issue. Thinking it might be the hard drives, I used the windows error checking on the hard drives (both HDD and SSD in the laptop) and both produced no errors, although I do not know how thorough windows error checking is. I don't know whether this is a hardware or OS issue, I'd imagine it's hardware though since I did a clean reinstall of windows and it didn't work, but then again, I don't know to be honest. Can anyone give me some possible explanations/solutions, because this is a huge piss off considering I've kept the laptop in perfect condition for the short time I've had it. Also, I am willing to contact lenovo, but would prefer not to, since I've heard many horror stories about their customer service. If I could find a solution which I could perform, that would be best.
Thanks everybody
P.S. Sorry if I posted this in the wrong forum, it's my first post on this site and I figured posting this in the "Windows 8" forum would make the most sense.
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