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Computer Freezes and won't pass stress test @ stock settings

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November 4, 2013 6:24:54 AM

So recently my computer starting crashing a lot and blue screening. I have a MSI z87-GD65 with a Core i5 4670k. I ran it at a modest overclock of 4.2Ghz with a core voltage of 1.175. Definitely not enough to cause problems. Temps always stayed under 60 degrees Celsius.

So I put all my settings to stock and tested my RAM with memtest86+ for 12 hours and there were no errors or freezes. At this point I am thinking its either the motherboard or CPU. I have reflashed the bios with no effect. What are your thought? Should I try RMA the CPU?

I have tried Prime95 both in windows and in DOS with the CPU at stock settings and it still freezes and does not pass.

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a c 377 à CPUs
November 4, 2013 6:28:01 AM

Sounds like it could be a CPU issue, RMA it and hopefully it's the issue.
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a b à CPUs
November 4, 2013 6:32:40 AM

you'll be lucky if you get it replaced. usually over clocking voids any warranty on your cpu.
running overclocking with a stock cooler is a terrible idea, i hope you had an after market cooler to compliment your I5.
you might wonder how they would know you over clocked? they will look at the transistors and will be able to tell.
And as a personal preference, msi sucks. I would go with ASUS as their mobos are epic and customer service/support is legendary.
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a c 377 à CPUs
November 4, 2013 6:34:45 AM

I've had decent experiences with MSI. Definitely don't overclock that far on stock, though, maybe 400mhz (and that's pushing it) on any card.
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a c 377 à CPUs
November 4, 2013 6:36:09 AM

I've had decent experiences with MSI. Definitely don't overclock that far on stock, though, maybe 400mhz (and that's pushing it) on any card.
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November 4, 2013 6:39:39 AM

spyrizzle said:
you'll be lucky if you get it replaced. usually over clocking voids any warranty on your cpu.
running overclocking with a stock cooler is a terrible idea, i hope you had an after market cooler to compliment your I5.
you might wonder how they would know you over clocked? they will look at the transistors and will be able to tell.
And as a personal preference, msi sucks. I would go with ASUS as their mobos are epic and customer service/support is legendary.



I wasn't running a stock cooler. Had a Corsair H100i liquid cooler. Well it doesn't hurt to try and RMA it. Worse comes to worse they just send it back.
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a c 377 à CPUs
November 4, 2013 6:43:29 AM

They probably won't, considering it's a K. I think the warranty policy is different on those... Your temps seemed fine, so it just sounds like a dead CPU.
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a b à CPUs
November 4, 2013 6:45:23 AM

nice choice for the cooling. well played. if they do send it back that would be very low on intels behalf.
hopefully they call it a faulty chip and send you a new one. i'll keep my toes crossed for you buddy!
if they ask about over clocking, deny everything, play stupid and you should be ini the clear. in the end, its a corporation, and they would rather lose a chip, than have a customer turn into a die hard amd fanboy/girl.
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a c 377 à CPUs
November 4, 2013 6:46:35 AM

Yeah, I REALLY doubt they're going to prey it open and check your transistors. They probably just take it, ship it off for refurb or melting, and send you a new one.
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a b à CPUs
November 4, 2013 6:49:43 AM

past couple years they have been getting kind of cranky about over clockers killing their cpu's and trying to rma them.
understandably. but when they send a faulty chip that would have otherwise worked just fine regardless of overclocking or not it is their fault, and their responsibility to replace the faulty product with new product. free of defects. as stated in the warranty information booklet.
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a c 377 à CPUs
November 4, 2013 6:51:12 AM

Well yeah, if you send it back to them saying I OVERCLOCKED IT TO 13GHZ AND IT BROKE, FIX IT, they're going to be mad at you, but a small overclock on a chip made for overclocking? They'll take it.
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a b à CPUs
November 4, 2013 6:53:37 AM

as previously said, they will honor the rma for a faulty chip.
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a c 377 à CPUs
November 4, 2013 6:54:53 AM

I want to overclock to 13ghz now. Just to see the inevitable explosion.
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November 4, 2013 6:56:25 AM

Thanks everyone. I will call up intel sometime this week and see what I can do. Appreciate the support. As much as I am happy with this MSI board, I was hoping I wouldn't have to call them up and deal with their warranty service, as I have heard it is subpar.
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a c 377 à CPUs
November 4, 2013 6:57:22 AM

Only good customer service I've found is xBox Live, Asus, and Corsair...
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a c 377 à CPUs
November 4, 2013 6:57:32 AM

Only good customer service I've found is xBox Live, Asus, and Corsair...
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a b à CPUs
November 4, 2013 7:00:34 AM

Happy we could be of service buddy! I hope you get your new chip in and its not faulty this time around.
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!