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Asus R9 280x crash problem

Last response: in Graphics & Displays
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November 4, 2013 3:57:25 PM

I recently ordered an Asus R9 280x. I finally got it today. I put it in my rig and played BF4 for about 10 minutes on all ultra settings, until I got bored and got off of it. Everything was fine. I later installed the tools it comes with and then the crashing started. I could not use normal mode for more than 5 minutes or it would crash. I then system restored to before I installed the tools. Now, I can idle fine. The problem is, any game I play, no matter what it is, I crash on. It usually lasts for maybe 5 minutes before it crashes. Any idea on what could fix this?

I have the latest AMD beta drivers installed.
PC Specs:
CPU: AMD FX(tm)-8350 Eight Core Processor(4.0ghz)
GPU: Asus R9 280x
RAM: Patriot Viper 3 Series Black Mamba 16GB 1600mhz
PSU: Ultra X4 Modular 850-Watt ATX Power Supply V2
MoBo: Asus Sabertooth 990FX
Please help! I would love to get back to gaming ASAP!
a c 921 Ĉ ASUS
a c 285 À AMD
November 4, 2013 5:35:21 PM

Do you have the latest BIOS? Did you remove the old drivers from previous video card?
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November 4, 2013 7:06:34 PM

Tradesman1 said:
Do you have the latest BIOS? Did you remove the old drivers from previous video card?


I found the issue. The place where you screw the Card to the case is too high for the plate on the R9 280x, so the plugin from the card to the board was a bit slanted. I have a temp fix, but more than likely I will go back to my old case.
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a c 921 Ĉ ASUS
a c 285 À AMD
November 4, 2013 7:17:10 PM

Too bad about the case, but glad you found the problem ;)  was hoping it wasn't a bad card or mobo, good troubleshooting !
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a b Ĉ ASUS
a c 114 À AMD
November 4, 2013 7:18:30 PM

11864361,0,1468832I found the issue. The place where you screw the Card to the case is too high for the plate on the R9 280x, so the plugin from the card to the board was a bit slanted. I have a temp fix, but more than likely I will go back to my old case. [/quotemsg said:

That is REALLY odd. Those cases are supposed to be standardized. If that case has slots that are too tall for a standard video card, then the slots are too tall for any card. I would return that case to wherever you bought it.
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November 4, 2013 7:55:03 PM

Avro Arrow said:
11864361,0,1468832I found the issue. The place where you screw the Card to the case is too high for the plate on the R9 280x, so the plugin from the card to the board was a bit slanted. I have a temp fix, but more than likely I will go back to my old case. [/msgquoted said:

That is REALLY odd. Those cases are supposed to be standardized. If that case has slots that are too tall for a standard video card, then the slots are too tall for any card. I would return that case to wherever you bought it.


Yeah, It's weird. Stranger thing is, it fit my XFX HD R7770 just fine.
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a c 921 Ĉ ASUS
a c 285 À AMD
November 4, 2013 8:00:19 PM

Did you get the leading edge of the back plate fully between the mobo and the back of the case, have seen where the tip won't always slide all the way in.
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November 4, 2013 8:47:40 PM

Tradesman1 said:
Too bad about the case, but glad you found the problem ;)  was hoping it wasn't a bad card or mobo, good troubleshooting !


Tradesman1 said:
Did you get the leading edge of the back plate fully between the mobo and the back of the case, have seen where the tip won't always slide all the way in.


Yep, all the way down. The leading edge wouldn't fit in the slot. My case is the Aerocool Syclone II.
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a c 921 Ĉ ASUS
a c 285 À AMD
November 4, 2013 8:51:56 PM

Haven't used one that I remember anyway, odd....
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November 4, 2013 10:30:58 PM

Tradesman1 said:
Haven't used one that I remember anyway, odd....


Oh well, at least I found out what the problem was, and got to finish the BF4 campaign! I am just going move my rig back into my old case tomorrow if I can't figure out a quick, long term fix to this.
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Best solution

a c 921 Ĉ ASUS
a c 285 À AMD
November 4, 2013 10:36:26 PM

As I said, it was good troubleshooting, though now you have me sort of intrigued by that case ;)  , thinking of dropping an email out to see if any of the folks I network with have run into this
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November 8, 2013 10:14:46 PM

Tradesman1 said:
As I said, it was good troubleshooting, though now you have me sort of intrigued by that case ;)  , thinking of dropping an email out to see if any of the folks I network with have run into this


I came up with a permanent fix. Apparently I didn't put my motherboard in right, making way lower than what it was. I decided to take it out, and look and found that as the problem. I had some spacers laying around so I put them in the case to hold the motherboard up, put everything back in, and the card fit perfectly. I don't see how I didn't do this originally (when I first got the case). Thanks for the help. I appreciate it.
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a c 921 Ĉ ASUS
a c 285 À AMD
November 8, 2013 10:45:57 PM

Well glad you found it, may want to close the thread, C U around ;) 
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November 8, 2013 11:09:26 PM

Tradesman1 said:
Well glad you found it, may want to close the thread, C U around ;) 


Thank you, I am glad as well :) .
How would I go about closing this thread? I am new to Toms Hardware.
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a c 921 Ĉ ASUS
a c 285 À AMD
November 9, 2013 7:23:15 AM

CHeck the responses you get, their is a Pick as the Solution Button in each, click the best response
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November 29, 2013 1:14:20 PM

my solution was send back the card to seller and ask for a total refound!

mine was a gigabyte r9 280x with exavtly the same problems!
i bought new ram, new psu, new fans, update mainboard bios and vga bios, test in other pc better than mine, but nothing, i start notice that i was having like scan lines in my screen but it only appears when i install the R9 280x,
no matter what you do no matter the catalyst driver you install or over/downclock R9 280x crashes anyway, amd and vga manufacturer does not responsabilze for this, the last they said was "send back vga to seller for further examination"

i lose lot of money in taxes for the f......... !! vga! i dont recomend buying R9 series!!

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January 19, 2014 7:19:48 PM

MaxS3R said:
my solution was send back the card to seller and ask for a total refound!

mine was a gigabyte r9 280x with exavtly the same problems!
i bought new ram, new psu, new fans, update mainboard bios and vga bios, test in other pc better than mine, but nothing, i start notice that i was having like scan lines in my screen but it only appears when i install the R9 280x,
no matter what you do no matter the catalyst driver you install or over/downclock R9 280x crashes anyway, amd and vga manufacturer does not responsabilze for this, the last they said was "send back vga to seller for further examination"

i lose lot of money in taxes for the f......... !! vga! i dont recomend buying R9 series!!



Same problem here. His card.
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January 20, 2014 3:17:30 PM

I reseated the card and testing.. good so far.
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February 17, 2014 8:08:52 AM

Mine started crashing alot the next day. I RMA'd the card. The replacement card has been fine for over a week now with every game I've tried.
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a c 921 Ĉ ASUS
a c 285 À AMD
February 17, 2014 9:01:42 AM

Glad to hear ;) 
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