I have an old Dell T7400 with a Nvidia Quadro FX1700
- Thread starter Graham6
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- Apr 6, 2009
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Hello,
Following your advise late last year I upgraded my video card to a Radeon 5870 and it works well thank you.
I've done something silly though and hence need some advise again.
After installing the card I downloaded the current drivers and it suggested updated the sound drivers to which I did.
Unfortunately I have no sound now and am not sure what drivers I need to put back on so that it can recognise the speakers I have attached. Currently the little microphone shows a red cross in Windows 7 and hovering the mouse over it says "no speakers or headphones are plugged in". The speakers I do have, which are plugged in, do not have specific drivers for them.
Thanks
Graham
Following your advise late last year I upgraded my video card to a Radeon 5870 and it works well thank you.
I've done something silly though and hence need some advise again.
After installing the card I downloaded the current drivers and it suggested updated the sound drivers to which I did.
Unfortunately I have no sound now and am not sure what drivers I need to put back on so that it can recognise the speakers I have attached. Currently the little microphone shows a red cross in Windows 7 and hovering the mouse over it says "no speakers or headphones are plugged in". The speakers I do have, which are plugged in, do not have specific drivers for them.
Thanks
Graham
Hello,
Without wanted to sound stupid, how do I do this. I asked Dell and they said that my machine came supplied with XP and so they only have XP drivers for it and no Windows 7 drivers ! I tried the XP drivers and it says they are not compatible. Looking at the forum I see there are lots of other people with the same problem but I can't see a solution.
Thanks
Graham
Without wanted to sound stupid, how do I do this. I asked Dell and they said that my machine came supplied with XP and so they only have XP drivers for it and no Windows 7 drivers ! I tried the XP drivers and it says they are not compatible. Looking at the forum I see there are lots of other people with the same problem but I can't see a solution.
Thanks
Graham
- Apr 6, 2009
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Go here and download and install:
http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=R297757
http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=R297757
Hello,
I'm still stuck. I tried the drivers you suggested and several others on the DELL website including the ones for my T7400 but there are no Windows 7 drivers for my T7400
Dell helpfully suggested formatting the hard drive. Installing XP then the drivers and then reinstalling Windows 7.
There must be an easier solution.
I also tried some generic Realtek drivers v2.73 from Download.com. These load but make no difference and do not appear as a playback device.
Thanks
Graham
I'm still stuck. I tried the drivers you suggested and several others on the DELL website including the ones for my T7400 but there are no Windows 7 drivers for my T7400
Dell helpfully suggested formatting the hard drive. Installing XP then the drivers and then reinstalling Windows 7.
There must be an easier solution.
I also tried some generic Realtek drivers v2.73 from Download.com. These load but make no difference and do not appear as a playback device.
Thanks
Graham
- Apr 6, 2009
- 54,220
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From what I saw at Dell, your motherboard uses an ADI audio device (not Realtek). The Dell suggestion makes zero sense. You would still need drivers in the end and you can't upgrade from XP to Win 7. That transition requires a clean install.
Not that I advise it, but you can go from XP to Vista to 7 (all have to be 32-bit or 64-bit, no mixing) on an upgrade path...but I digress.
Restart your system. Access your BIOS. As I recall, you can initiate some on-board diagnostics that should be able to verify that we aren't dealing with a hardware failure. Also, while in the BIOS, you should verify that the audio adapter is enabled.
Not that I advise it, but you can go from XP to Vista to 7 (all have to be 32-bit or 64-bit, no mixing) on an upgrade path...but I digress.
Restart your system. Access your BIOS. As I recall, you can initiate some on-board diagnostics that should be able to verify that we aren't dealing with a hardware failure. Also, while in the BIOS, you should verify that the audio adapter is enabled.
Yes I agree it is an ADI audio device. I was clutching at straws to see if the Realtek would do anything at all.
Dell seemed to think that the drivers would not be lost in the transition from XP to 7 ? Yes it would be a clean install but still a pain in the neck.
Have done the diagnostics and get plenty of sound from the internal speakers when using the DELL diagnostics. That is the tones and did you hear the tones message. So it's definitely a software issue.
Graham
Dell seemed to think that the drivers would not be lost in the transition from XP to 7 ? Yes it would be a clean install but still a pain in the neck.
Have done the diagnostics and get plenty of sound from the internal speakers when using the DELL diagnostics. That is the tones and did you hear the tones message. So it's definitely a software issue.
Graham
- Apr 6, 2009
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Not sure who was working at Dell when you called (maybe the janitor), but no drivers would transition from XP to Win 7 during a clean install.
In Control Panel/Device Manager, what status is shown for the ADI audio device?
In Control Panel/Device Manager, what status is shown for the ADI audio device?
- Apr 6, 2009
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This driver (from Intel) might do the trick as well:
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19199&lang=eng&wapkw=soundmax+windows+7#help
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19199&lang=eng&wapkw=soundmax+windows+7#help
Hello,
in device manager under sound, video and game controllers it shows one entry "High Definition Audio Device" I've tried "scan for hardware change" but this does nothing.
The intel drivers come up with the message "The audio driver files do not support your computer hardware"
I am right in thinking that we need to first make windows see the integrated sound card before it finds a driver for it. I'm assuming that it can't for what ever reason see the audio device and therefore no software works.
in device manager under sound, video and game controllers it shows one entry "High Definition Audio Device" I've tried "scan for hardware change" but this does nothing.
The intel drivers come up with the message "The audio driver files do not support your computer hardware"
I am right in thinking that we need to first make windows see the integrated sound card before it finds a driver for it. I'm assuming that it can't for what ever reason see the audio device and therefore no software works.
- Apr 6, 2009
- 54,220
- 3,421
- 179,340
Go into your BIOS (upon a restart) and disable the on-board audio device. Save and restart. After Windows is fully up and running, shutdown and reverse the process (enable the audio in BIOS). This may trigger Windows to "see" a new device and attempt to load the drivers for it.
Final UPDATE:
Sound is working at last. I bought an HDMI cable that had a sound port in it. Connected my speakers to this an all of a sudden I had two playback devices available when previously I had none. I then had the option to update the software for the integrated sound card (not on the HD 5870) and hey presto had sound !
Took ages but now resolved. Thanks for your help along the way. Graham
Sound is working at last. I bought an HDMI cable that had a sound port in it. Connected my speakers to this an all of a sudden I had two playback devices available when previously I had none. I then had the option to update the software for the integrated sound card (not on the HD 5870) and hey presto had sound !
Took ages but now resolved. Thanks for your help along the way. Graham
demolishia
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Hi Graham,
I managed to pick up an old T7400 and Im having trouble connecting my new graphics card to the PSU. I've got a Nvidia GTX 760 which needs a 6pin and an 8pin connection. I can only find a single 6pin and a two in one 8pin 6pin cable. The 8 pin seems to be a different kind of 8 pin and doesn't fit into the card and when I plug in both 6 pins the card still is not receiving enough power.
How did you manage to power your card? The card comes with an 8pin to 2x molex cable adapter and a 6 pin to 2x molex cable adapter.
Regards
Demo
I managed to pick up an old T7400 and Im having trouble connecting my new graphics card to the PSU. I've got a Nvidia GTX 760 which needs a 6pin and an 8pin connection. I can only find a single 6pin and a two in one 8pin 6pin cable. The 8 pin seems to be a different kind of 8 pin and doesn't fit into the card and when I plug in both 6 pins the card still is not receiving enough power.
How did you manage to power your card? The card comes with an 8pin to 2x molex cable adapter and a 6 pin to 2x molex cable adapter.
Regards
Demo
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