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Windows Update Broken

Last response: in Windows 7
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November 5, 2013 11:25:29 AM

Hello everyone,

As the title says, Windows Update stopped working on my Lenovo ThinkPad T420 a little over a month ago. Windows Update claims the last successful check for updates occurred on September 20th. I know.....I should not have waited this long to try to fix it but I don't use the laptop that often and I just didn't want to take the time. The OS is 64 bit Windows 7 Pro.

Every time I try to use Windows Update I get the error message "Windows could not search for new updates. Code 80070422 Windows Update encountered an unknown error." When I click the "get help with this error" link, there is a downloadable utility on the Microsoft website that claims to fix the issue. I have downloaded and run the utility twice without success. I have run full system scans with both MS Security Essentials and MalwareBytes. Neither found anything. I was going to try a system restore, but it seems that the oldest restore point is in early October which would not get me back before this issue started.

Almost every time I shut down, Windows goes into the installing updates screen (which I find odd since supposedly no successful check for updates has occurred in over a month). Everything seems to be working fine, but the Windows 7 messaging center and the Lenovo Thinkvantage utility are constantly giving me warnings that Windows is not being updated. Also, even though Windows Update says it can't check for updates, the update history shows that updates are being applied every few days, and even now it is telling me that I have 13 important and 10 optional updates to install. Does anyone have any ideas? Is my best bet simply to try to repair the Windows 7 install or maybe even just reformat and start over?

Thanks for reading,

-Ed

More about : windows update broken

November 5, 2013 11:49:40 AM

Thanks for the quick reply sactorage,

I just tried what you posted and it did not resolve the issue.
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November 5, 2013 12:14:07 PM

I'm running a scan in safe mode right now. I'll update once it's done. That utility you linked to is the one I had tried before. I ran it again just in case, but still nothing.
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November 5, 2013 12:18:30 PM

So after you renamed the SoftwareDistributionOld folder, did you system still try to update when you rebooted?
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November 5, 2013 12:22:09 PM

sactorage said:
So after you renamed the SoftwareDistributionOld folder, did you system still try to update when you rebooted?


After I deleted the files that were indicated in that guide the system didn't try to update when I shut down, but Windows Update was still unable to check for updates when I rebooted.
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November 5, 2013 12:30:17 PM

And did you try stopping and restarting the windows update service?

net stop Wuauserv

net start Wuauserv

from command prompt
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November 5, 2013 12:39:58 PM

sactorage said:
And did you try stopping and restarting the windows update service?

net stop Wuauserv

net start Wuauserv

from command prompt


I stopped/restarted Windows Update through the Control Panel-->Administrative Tools-->Services-->Windows Update pathway. I have stopped/restarted several times this way. Is doing it through a command prompt better?
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Best solution

November 5, 2013 12:44:20 PM

its exactly the same as far as i know, if none of this works, its quite possible you may need to bite the bullet and call MS tech support, maybe take a xanax first and you'll be fine
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