BSOD problem avoids solution even after 8 months (26/01/2014 new update!)

TidalWaves

Honorable
Oct 18, 2012
43
0
10,530
EDIT: The computer has now been to 4 techs who have all tested ALL hardware components and even replaced them with other components and were able to replicate the issues with the temporary replacements! they have told me that it's NOT a hardware issue.

I have also updated the BSOD error list that i've been experiencing

So I've been having BSOD errors for 5 months now. After dealing with Microsoft for this long, they're basically told me that I'm on my own (after they admitted to causing the issue and recently installed a codec containing a virus on my computer which i have since removed). the whole issue started After Microsoft manually cleared my registry -without my permission- while trying to install office 2013.

I've taken the computer to three different Computer technicians, who tested all hardware in the computer and were unable to find the cause of the BSOD, stating that ALL hardware was functioning properly. I have been told that -and I have even done it myself- that pieces of my hardware was tested individually by taking one gpu out/ one stick of ram out and testing it. they even went as far as trying other hardware (PSUs, RAM and GPU's) with my computer, only to get the same result. They even tested the motherboard and the issue persisted.

One of the recent computer techs as well as the Corel Tech I was speaking to yesterday said something about a hardware driver issue being the culprit but no one is exactly sure.

The blue Sceens mostly occur when i try to render videos/edit and save videos as a new file- in Corel Video Studio Pro Ultimate X5.

Here's what i've tried program wise to render the videos in to test if it was the program or not:

-Corel Video Studio Pro Ultimate X5: BSOD every time it reaches 3% or more
-Corel Video Studio Pro Ultimate X6: BSOD after 26%
-Windows Movie Maker: Will not Read .avi files due to a missing codec, despite K-Light being present
-After Effects CS2: Program crashed and needed to close before rendering was 27%
-Adobe Premiere Pro CS2: Will not Read .avi files due to a missing codec, despite K-Light being present

However, I noticed these other BSOD instances:

-when Microsoft tried installing some of their diagnostic tools via remote access
-sometimes while playing CoD, (Fixed three months ago)
-When using my HD PVR to live stream my game play footage to friends
-Today while installing Photoshop elements 10 while playing guild Wars 2

I do NOT have ALL the dump files as most of them were lost somewhere in the last.... 13 or 14 clean installs done on the computer in attempt to fix the issue. However I do have the errors codes written down:

-7E < most common
-1E
-3B
-4A
-0A
-34 ("cache Manager")
-124 < added to list as of 26/01/2014

Most of the time, it's a "Service exception not handled" or a "cache Manager" error message. who Crashed logs also point to the windows Kernal or in some cases a third party Driver.

Here's my computer Specs:

Windows 7 Ultimate 64 Bit
AMD FX 8350
ASRock 990 FX Extreme 4
32 GB RAM
2 Way SLI Nvidia GeForce GTX 670 (EVGA)
850W PSU
2 DVD/ CD blu-ray and lightscribe bay drives
SD card reader Bay with SSD rack
512 GB SSD (primary drive)
3 TB HDD (storage drive for music, videos, games, etc.)

Computer Drivers and updates are current and up to date.

I'd greatly appreciate any help on this. As stated, this issue has been on going for 5 months without any resolution. Even after 13 or 14 clean installs, the issue has not been fixed. Microsoft refuses to help me further, saying that it's faulty hardware which I find too convenient an excuse since the computer worked 100% FINE before they cleared the registry.
 
with error like that it can be a bad stick of ram,a bad bios code in the mb causing a timing issues with the cpu/ram. the ram voltage to low with four sticks or ram or your using ram that untested on that mb and it wont fail memtest but the mb having issues. the cpu could have spot of bad cache that showns up when loaded. the power supply not holding within atx spec when loaded. start with updating the bios on the mb and check that your running the newest firmware on the ssd. in the bios set your ram to 1333 stock speed and set dram voltage to 1.65v to rule out low ram voltage.
if the system bsod cut the ram to 16g. if the system still bsod take out one gpu see if it a power issue. if it a virus that still on your system did you on the ssd ever do a secure erase to make sure the drive was blank??
 

USAFRet

Titan
Moderator
A registry problem will not survive through an actual clean, full install.

Here we have Microsoft, Corel, Adobe techs all with their hands in the mix.

I'd try one more time.
Reduce the machine to a small hardware state. 1 GPU, 1 RAM stick, etc.
Install Windows, activate and apply updates.
Install all relevant drivers.
Test.
Install applications one at a time, testing everything inbetween.

Assuming everything works, then try it again with the full hardware cohort.
 

TidalWaves

Honorable
Oct 18, 2012
43
0
10,530


Yup. Reformatted both drives and re-installed windows after I removed it, just to make sure.

-Motherboard BIOS is up to date currently. even clearing the CMOS did nothing.
-RAM was tested on the Mobo.
-Mem. test was run on the Ram.
-Ram was taken out of the computer to test. Even with 4 GB or less in the computer, BSOD persisted.
-One GPU was taken out of the computer. No difference.
-shop did the same, even swapping out the PSU and cords. No difference.

@USAFRet: I understand that. After doing a clean install you get a clean copy of the registry which replaces the old one and will clear up any registry issues. Also, adobe's hands aren't in the mix. I just used their programs to see if I god a BSOD while rendering in other programs, to see if it was a problem with the software.

I reduced all the hardware to 1 of each thing. No difference.

I'm going to check to see that the voltages are all correct. BTw, any ideas how i should check for driver conflicts?



Three different Computer Techs checked over the computer and said that ALL hardware was functioning properly. Also as stated previously, It seems all to convient that IF a peice of hardwear did start to fail, that it'd be directly after Microsoft cleared the registry.

Trust me, after they cleared the registry, I was getting BSOD all over the place doing ANY activity. After several custom, repair and eventually a clean install, we isolated the BSOD.
 
anyone run cpu-z check that the mb set the ram speed right??? have you tried running the ram at 1333 speed at 9-9-9-9 timing to see if it was a timing issues?? run gpu-z to see if the pci video slots are reading the gpu right?? if you can on your mb see if you can disable the cpu cache see if the onboard cache is bad. did any of the tech's use a volt meter and see if the input and vrm voltage were holding??
 

TidalWaves

Honorable
Oct 18, 2012
43
0
10,530


http://25.media.tumblr.com/2a71f3c6ac6e5172f2476019c3be0d22/tumblr_mvtfwt0VvP1r8mal2o1_1280.png

According to CPUZ anyways.

GPUZ won't install on my computer right now for some bizarre reason. As for the volt meter I'm not sure. They didn't mention anything like that.

Also, is it just me, or does it seem that people are getting a lot of blue screens as of late?
 
notice two things i dont know if it your cpu or mb. but why is the cpu speed so low??
http://www.guru3d.com/articles_pages/amd_fx_8350_processor_review,6.html
if the cpu is running right the cpu core should be 21x and close to 4.2g unless the cpu is power saving itself and cpu-z did not pick that bug up.
the other is you have 1600 gsill aires ram the default speed is 9-9-9-9-24 at 1.5v. your not running it close to it defaulkt setting in cpu-z main page,
573 at 7-7-7-20-27.
 

TidalWaves

Honorable
Oct 18, 2012
43
0
10,530


>.> look like microsoft didn't revert the settings after all after changing my settings to force the Blue screens to trigger.

first they screw up my registry, then drag my case out for nearly 5 months, screw up my computer more, they install a virus on my computer and now this!?

Makes me scared to let them remotely access my computer to do any other repairs in the future.

My Cpu distributes the load weird, idk why, but I know my mobo has a power save option thing if that helps.

I guess i'd have to change the speed in the bios right? UEFI or regular? does it matter which i go into to change it or does CPU-z allow you to do it? I'm new to changing voltages and stuff.
 

himnextdoor

Honorable
Oct 26, 2013
704
0
11,160


Wouldn't you be better just setting the defaults for clocks and RAM.

If you can get the computer to run reliably at all, it would go a long way toward vindicating the hardware outside the CPU/RAM/Mobo inner sanctum.

But I would be surprised, given that we are in an age of individually clockable cores that there should be timing issues with reset CMOS settings.

.To be honest, the stats you gave on your apps suggests to me that the SSD may be 'dropping the ball' somewhat.

Is the rendering being done on the SSD?

Have you tried a traditional SATA drive in rhe system?

If you can install an operating system onto another HDD, then you might be able to rule the SSD out.

I'm thinking that there could be 'weak sectors' on the drive and although those bits can pass a read/write test, they may be susceptible to the fields that read/write other bits in their region.

Anyway, I'm carping on again - did you ever test a configuration of your computer without the SSD?
 

TidalWaves

Honorable
Oct 18, 2012
43
0
10,530


SSD has been in the computer since the end of January/beginning of Febuary 2013. The O/S was originally installed in the same period that the SSD was put in the system/ the computer was built. The most recent clean installation was around oct 16





the computer does run reliably, excluding the BSOD durring video Rendering and a bit of Lag/ freezing up solid thanks to the microsoft teck fiddling with my settings and not reverting them back.

-Rendering is being done on the SSD, but the file is being saved to the secondary drive. I have tried saving the file to the SSD but i still get the BSOD

-My HDD is a Sata Drive

-I have not been able to test the O/S on the HDD yet as I've been busy the past few days and will be until sunday. I may try to tackle it today if i get the time. I'll have to back up my data again on whatever available space i have left on my External HD or otherwise.

The whole reason I use the SSD as the Primary is because I have a lot of data/ videos etc. that I wanted to keep separate from the O/S so at this time, no i have not tried a configuration without the SSD -and for the Price I paid for it, I don't exactly want to lose it since it was expensive and the warranty may be up next month meaning i may not be able to RMA it..
 
the ssd not the problem if the rig is running right doing day to day stuff.
I think the issue is the memory controller that built into the amd cpu they run fine with two chips but when you load them down with four they start to error out. if you can find someone that has some other ram to see if it a ram bug.
 

himnextdoor

Honorable
Oct 26, 2013
704
0
11,160


Day to day stuff like rendering, or installing software?

Playing a game?

The OP did indicate that he was testing with one stick of RAM and also indicated that he tried substituting the processor on his machine too.

The only device that hasn't been tested is the SSD.

How can you rule out the possibility that the SSD causes the error when it is under a load?

Especially if there is only one month's warranty on it.

I'm thinking of the situation where one process is writing to the SSD and another process is reading a different part of the drive.

Imagine that a block of data is being written by the renderer, to a disk that is being requested by another application.

The system is trying to manage a queue of requests and performance considerations demand that there should be as little idle time as possible for devices that are in a request queue.

So, data is being written and there is another application that is chomping at the bit for access to the same drive.

The system allows the renderer to finish the buffer it is writing and as soon as the renderer lets the device go, the other application is permitted access.

Assuming that the hardware controllers are the ultimate arbiters of system resources, i.e., that the motherboard drive controllers mediate and manage read/write requests between and on behalf of the apps and hardware that request them and the controller that is built into the SSD, then the following scenario is plausible.

The renderer sends a constant stream of requests to commit the buffers it is compiling in RAM to the disk.

And in the absence of any other requests, the SSD would have virtually no idle time until the renderer is finished.

Also, because there are so many of them, the requests submitted by the renderer are allocated a medium priority rating.

However, a system request might have a higher priority.

Now, suppose the user wants to install a program and let's assume that the program is on a DVD disk in order that we may minimise the list of SSD requests.

And let's not consider the extra requests that would occur because the installer will unpack onto and read files from the SSD. That way we can keep the model minimal.

So, the installer begin to run from RAM, let's say, and begins to send a stream of requests to the hardware controller, HC, which has to manage these additional requests for an already busy drive.

Now we have the situation where two streams of requests by two applications are being managed by the HC and it can allocate access to the drive in such a way as to prevent bottlenecks appearing in any part of the system.

Now suppose that the installer requests are prioritised higher than the renderer's and that the installer requests can 'muscle' their way down the queue.

Now the renderer has become the secondary task and the HC is effectively interrupting the installer process in order to service the renderer.

Okay?

It is time to consider the operation of the storage device which in a broad sense can be thought of as two discrete components; the drive controller and the memory.

The Controller.

The controller knows nothing about the system or its politics and is a fully-paid-up-union member who goes to church on Sunday. It has a job to do and it conducts its affairs with the consistency of a chain-store manager who has a schedule to keep.

Not great fun at a party.

It takes data in one door and puts data out of the same door and it is not the responsibility of the controller to ensure that the right device reads/writes the correct data.

When data comes in it is written as requested and what goes out is read as requested although the controller does deign to let the system know whether or not it is busy or ready for service.

As you can see, there is very little to go wrong here.

The Memory.

It is useful to think of memory as a vast array of identical boxes that are uniquely numbered and arranged on a 'table'.

Each box can hold one ball, a black one and a white one, a 'one' or a 'zero'.

(I was explaining this once and I was asked, 'Which one is the black one?')

There is a 'ball dispenser' of course and each time the controller sends a write signal it must specify a colour too and the dispenser will 'drop the ball of the requested colour. It is the controller's responsibility to make sure that the 'right box receives the right ball' and signals that it completed the task. And another signal reports whether or not the write was successful by reading the written bit.

In order to ensure that the data is being written to the right place, the controller must move the table about beneath the nozzle of the dispenser but must take into account the amount of time it takes for a ball to drop.

And that is why it takes longer to write data as it does to read data.

When only the renderer is writing to the disk, the table is in constant and smooth motion, balls being dropped along straight rows and columns and data is successfully written.

But when the installer pipes up, the controller has to flip the tables between two geographically separated regions, interrupting one write process to continue a different one, returning to the first one and continuing the write process, and so on.

There is one final consideration.

When the table is viewed from above, it forms a grid of squares with identical area, like boxes with the same footprint. However, the boxes vary to some extent in height. Because of this if the table is viewed along its plane, then it has the characteristic of a slightly undulating landscape.

This means that the distance between the end of the nozzle of the dispenser and the boxes is not constant. Electronically, this would equate to a slight variation in the minimum charge time for each cell.

When just the renderer is writing, the 'write_check_signal that verifies a successful write provides a reference for the timing of the drop and it is this flag that is affected by the distance of the drop. The system is governed by how long it takes for the check to complete and the controller either has to wait or generate a time out error.

Suppose that the renderer is writing to a 'low-lying region' when it is interrupted to go and write to a region located on a higher plane. If the distance of the drop changes 'drastically' then it is possible that the ball will fall into the wrong box because the timing mechanism didn't have time to compensate.

If the check for successful write is negative then the system knows that there is a fifty percent chance that a bit of data was corrupted and generates an error.

And this error would always occur at the beginning of a block-write; it would be the very first attempt to write the first bit of the block and the subsequent 'write_fail' that would cause the error.

In short, I am saying that the problem that the OP has described is in my view due to the topological properties of the memorising material of the SSD at a quantum level.

And I've waited so long to say that.
 

TidalWaves

Honorable
Oct 18, 2012
43
0
10,530


I read through that and my head hurts now. I understand you are trying to explain functions and all. but that was one weird and difficult way to put it. that and the ending to your... "argument" seems like you're trying to say that you're some computer forensics specialist.

1. I'm a girl.
2. I have been unable to test the CPU myself. where you got the idea that i swapped out CPU's I don't know.
3. the SSD may only have 1 month warrently left on it
4. I'll be testing the SSD this weekend by installing windows to my HDD and trying it that way. If i still get the blue screens, then I'll rule out the SSD.

thanks for the effort of explaining, but a shorter and simpler explanation of the process and functions would have been better.

 

himnextdoor

Honorable
Oct 26, 2013
704
0
11,160


That's where I got the idea that a substitute CPU had be used in your system.

And sorry for the long post but I was actually talking to smorizio. And come on, it must make you feel quite important to think you may have a quantum topology problem. But then again, don't we all?

I had already stated it simply to you, try a SATA drive as your boot disk. Although I must say that I don't think there is anything difficult about the concept of balls being dropped into boxes. Plus, it gives one an idea of the weaknesses in a system.

By the way, I would advise you to set the output folder on your renderer to be on the SATA rather than the SSD.

Especially if you do a lot of rendering.

Oh, and being a girl does not present a handicap when interchanging computer parts.

Some girls can even drive cars. :)
 

TidalWaves

Honorable
Oct 18, 2012
43
0
10,530


Oops, i somehow forgot to remove that mistype when I first made the topic.

Second of all, I don't think I'm any more special than anyone else. I'm just p-oed that I have a 2K computer that's messed up after microsoft took a hold of it and that they dragged the issue on for 5 months.

Also Both my SSD and my HDD are Sata drives. My SSD is my boot drive and yes it's a SATA drive.

the output folder is set to my HDD (sata drive) because I want to have all my rendered videos on my HDD

Also I don't know what the heck you're getting at about "being a girl does not present a handicap when interchanging computer parts. Some girls can even drive cars."

I was only stating that i'm a woman because you called me a He. I was correcting you in that regard.

Now if anyone has any step by step directions on how to change my RAM speeds to their default, that would be appreciated. I'm not entirely familiar with an EFI Bios, and I tend to avoid it when i have to, due to lack of knowledge about the EFI bios.
 

TidalWaves

Honorable
Oct 18, 2012
43
0
10,530
I don'rt mean to double post, but can anyone tell me, or point to where I can get step by step instructions to change the RAM voltage and timings? it'd be very much appreciated.

Edit: turns out my computer may npot have a EFI Bios... only a UEFI Bios.

also, in the UEFI Bios, the motherboard claims to be picking up the correct voltage and timings in one section. Pictures here: http://tidalwavesstudio.tumblr.com/post/66584856806

buttons F1, F2-F5, F7, and F9 only bring me to the boot manager, which allows me to repair windows or run a diagnostic.

F2 and Del bring me to the EUFI Bios.
F6 is instant flash
F8 brings me to the Advanced Boot menu.
F10 leads me to boot options
F11 to the boot Menu
F12 does nothing
Tab switches screens -if multi- monitor display

Also, after checking the settings and rebooting, the computer got a BSOd upon start up.

0x0000003B system_Service_exception

now what?
 

himnextdoor

Honorable
Oct 26, 2013
704
0
11,160
There should be an option to set 'Safe defaults' in BIOS. Have a look at the 'key navigation guide' at the bottom of the BIOS screen.

What does F9 do? Or F11?

About the drives; I was differentiating between an SSD drive connected to the SATA bus and the traditional non-SSD SATA drive and what I was suggesting is to take out the SSD and install an operating system on a non-SSD drive.

If the problem persists then the SSD can be ruled out as the problem.

About the CPU; was that tested in another machine? (Apology accepted by the way. :) )

And have you tried using the O/S without the Service Pack 1 update?

Do you have USB 3.0 devices on your system? It might be worth updating their drivers. Some versions of Intel's USB 3 drivers have been known to cause problems.
 

TidalWaves

Honorable
Oct 18, 2012
43
0
10,530


Edited my post to Add what F9 does. F11 -as stated in the previous post leads me to the boot Menu. A non Bios version that wants me to type stuff in.

I will have to back up and test using my HDD with the Operating system tomorrow as i have to spend the night with my grandmother to help with a mouse issue at her house.

None of the Techs said anything about the CPU being tested in the machine.

I have tried using windows 7 WITHOUT service pack 1 and the issue persisted... however there was a difference...

Without service pack 1, who crashed says that the issue occurs in the NTFS section of the system. When Service pack 1 is installed, the issue seems to happen in the windows Kernal instead.

I have noooooooo Idea why people keep bringing the Intell stuff into this and I have stated in my original post that:



I check the Motherboard's website all the time to check for updated drivers and currently there are no updates.

I've even tried calling the Manufacturer as well for support, but since they know me -from having issues trying to RMA the original motherboard which was extremely hard and like pulling teeth before they sent me the correct forms and approved my request- they will not awnser me, patch me through to anyone in any of the departments or call me back after scheduling a call back.

Any Other ideas? I really want to get this issue rectified.

Edit: PLEASE CHECK THE TUMBLR LINK AS IT INCLUDES PICTUREs OF THE BIOS/UEFI BIOS!

http://tidalwavesstudio.tumblr.com/post/66584856806

As you can see in the images, there is no key navigation guide' at the bottom of the BIOS screen. If fact, there doesn't appear to be any at all. As for the "Save defaults" there's only a setting for "Save current default settings" no "revert to default settings" or "Save default settings."
 

himnextdoor

Honorable
Oct 26, 2013
704
0
11,160
I can't glean very much from those pictures except that they do appear to be the default settings.

When you exit BIOS, don't you get a choice to 'load defaults and exit'?

Or something similarly worded or with a similar meaning?

Also, BIOS defaults can be reset by removing the CMOS battery and, in some cases, there is a jumper on the motherboard that resets BIOS too.

Do you know if BIOS is at its defaults? If not then reset CMOS.

As far as updated drivers are concerned, that is all well and good but that does not guarantee that system buses don't get over-crowded.

Something I might experiment with is going to Device Manager and disabling unused devices to see if that helps.

I would disable the USB ports and see if that changes anything.

I would go as far as disabling audio at this stage too. Modems, Network adapters, I'd even go so far as to disable all SATA channels too, except for Channel 0.

I would try to reduce the load on the system as far as I can.

And I'm wondering: do you have any IDE devices connected? Why is SATA Mode set to IDE Mode? Is AHCI not available?

Like I say, I'd disable and remove all the bells and whistles/unnecessary devices (for the purpose of troubleshooting) and then bring them back on-line one at a time to see which one is causing the problem.

Just a suggestion. :)
 

TidalWaves

Honorable
Oct 18, 2012
43
0
10,530


Exiting Bios: The only options I get is to exit and save changes, exit and discard changes, and to discard changes. There's also a fourth and last option but I can't remember it right now but I'll check it tomorrow.

I don't have any jumpers on the motherboard. The closest thing I would have to reset anything is a CMOS Reset button on the rear I/O panel and a Dr. Debug start button on the motherboard used to start the computer for an external build.

The BIOS is at it's defaults. No BIOS settings were changed by myself of Microsoft as they were unable to access it using any of their utilities



I was simply replying to that to tell toy that the USB 3.0 drivers for both the devices and ports, are up to date.

the load on the system -the CPU and RAM anyway- seems to be low when I'm running the windows apps/tools that you can move around on your screen. CPU has only reaches 30% or higher twice, once being while rendering Videos while Microsoft was helping me. The CPU usage usually only Reaches 10% at rest or while playing a few small games. Ram may reach 20% while playing games (like Skyrim, with settings maxed out).

Microsoft tried disabling some of my devices with mixed results including: Slowness, freezing, my screen not responding despite being plugged in and programs not running or installing.

If I disable USB ports, then I won't have a functioning mouse or keyboard to use (the only non USB keyboard/mouse I have do not work correctly (mouse is an old ball mouse where the ball doesn't seem to roll or move, even after switching balls and the other keyboard have doesn't register most of the keys when pressed. the only other Keyboards and Mice in the computer are USB mice/ keyboards.)

There are no IDE devices connected, I've l already stated that.
http://tidalwavesstudio.tumblr.com/post/66199974213/did-i-ever-post-pics-of-my-rig
http://tidalwavesstudio.tumblr.com/post/66218307497/more-computer-stuff

As you can see, the only devices currently connected to the computer is the Mouse, Keyboard, Screen , the network cable and my headphones.

I'm not sure. The motherboard claimed that IDE thing even on the original one that I RMAed.
What do you consider a bell and whistle?