EDIT: The computer has now been to 4 techs who have all tested ALL hardware components and even replaced them with other components and were able to replicate the issues with the temporary replacements! they have told me that it's NOT a hardware issue.
I have also updated the BSOD error list that i've been experiencing
So I've been having BSOD errors for 5 months now. After dealing with Microsoft for this long, they're basically told me that I'm on my own (after they admitted to causing the issue and recently installed a codec containing a virus on my computer which i have since removed). the whole issue started After Microsoft manually cleared my registry -without my permission- while trying to install office 2013.
I've taken the computer to three different Computer technicians, who tested all hardware in the computer and were unable to find the cause of the BSOD, stating that ALL hardware was functioning properly. I have been told that -and I have even done it myself- that pieces of my hardware was tested individually by taking one gpu out/ one stick of ram out and testing it. they even went as far as trying other hardware (PSUs, RAM and GPU's) with my computer, only to get the same result. They even tested the motherboard and the issue persisted.
One of the recent computer techs as well as the Corel Tech I was speaking to yesterday said something about a hardware driver issue being the culprit but no one is exactly sure.
The blue Sceens mostly occur when i try to render videos/edit and save videos as a new file- in Corel Video Studio Pro Ultimate X5.
Here's what i've tried program wise to render the videos in to test if it was the program or not:
-Corel Video Studio Pro Ultimate X5: BSOD every time it reaches 3% or more
-Corel Video Studio Pro Ultimate X6: BSOD after 26%
-Windows Movie Maker: Will not Read .avi files due to a missing codec, despite K-Light being present
-After Effects CS2: Program crashed and needed to close before rendering was 27%
-Adobe Premiere Pro CS2: Will not Read .avi files due to a missing codec, despite K-Light being present
However, I noticed these other BSOD instances:
-when Microsoft tried installing some of their diagnostic tools via remote access
-sometimes while playing CoD, (Fixed three months ago)
-When using my HD PVR to live stream my game play footage to friends
-Today while installing Photoshop elements 10 while playing guild Wars 2
I do NOT have ALL the dump files as most of them were lost somewhere in the last.... 13 or 14 clean installs done on the computer in attempt to fix the issue. However I do have the errors codes written down:
-7E < most common
-1E
-3B
-4A
-0A
-34 ("cache Manager")
-124 < added to list as of 26/01/2014
Most of the time, it's a "Service exception not handled" or a "cache Manager" error message. who Crashed logs also point to the windows Kernal or in some cases a third party Driver.
Here's my computer Specs:
Windows 7 Ultimate 64 Bit
AMD FX 8350
ASRock 990 FX Extreme 4
32 GB RAM
2 Way SLI Nvidia GeForce GTX 670 (EVGA)
850W PSU
2 DVD/ CD blu-ray and lightscribe bay drives
SD card reader Bay with SSD rack
512 GB SSD (primary drive)
3 TB HDD (storage drive for music, videos, games, etc.)
Computer Drivers and updates are current and up to date.
I'd greatly appreciate any help on this. As stated, this issue has been on going for 5 months without any resolution. Even after 13 or 14 clean installs, the issue has not been fixed. Microsoft refuses to help me further, saying that it's faulty hardware which I find too convenient an excuse since the computer worked 100% FINE before they cleared the registry.
I have also updated the BSOD error list that i've been experiencing
So I've been having BSOD errors for 5 months now. After dealing with Microsoft for this long, they're basically told me that I'm on my own (after they admitted to causing the issue and recently installed a codec containing a virus on my computer which i have since removed). the whole issue started After Microsoft manually cleared my registry -without my permission- while trying to install office 2013.
I've taken the computer to three different Computer technicians, who tested all hardware in the computer and were unable to find the cause of the BSOD, stating that ALL hardware was functioning properly. I have been told that -and I have even done it myself- that pieces of my hardware was tested individually by taking one gpu out/ one stick of ram out and testing it. they even went as far as trying other hardware (PSUs, RAM and GPU's) with my computer, only to get the same result. They even tested the motherboard and the issue persisted.
One of the recent computer techs as well as the Corel Tech I was speaking to yesterday said something about a hardware driver issue being the culprit but no one is exactly sure.
The blue Sceens mostly occur when i try to render videos/edit and save videos as a new file- in Corel Video Studio Pro Ultimate X5.
Here's what i've tried program wise to render the videos in to test if it was the program or not:
-Corel Video Studio Pro Ultimate X5: BSOD every time it reaches 3% or more
-Corel Video Studio Pro Ultimate X6: BSOD after 26%
-Windows Movie Maker: Will not Read .avi files due to a missing codec, despite K-Light being present
-After Effects CS2: Program crashed and needed to close before rendering was 27%
-Adobe Premiere Pro CS2: Will not Read .avi files due to a missing codec, despite K-Light being present
However, I noticed these other BSOD instances:
-when Microsoft tried installing some of their diagnostic tools via remote access
-sometimes while playing CoD, (Fixed three months ago)
-When using my HD PVR to live stream my game play footage to friends
-Today while installing Photoshop elements 10 while playing guild Wars 2
I do NOT have ALL the dump files as most of them were lost somewhere in the last.... 13 or 14 clean installs done on the computer in attempt to fix the issue. However I do have the errors codes written down:
-7E < most common
-1E
-3B
-4A
-0A
-34 ("cache Manager")
-124 < added to list as of 26/01/2014
Most of the time, it's a "Service exception not handled" or a "cache Manager" error message. who Crashed logs also point to the windows Kernal or in some cases a third party Driver.
Here's my computer Specs:
Windows 7 Ultimate 64 Bit
AMD FX 8350
ASRock 990 FX Extreme 4
32 GB RAM
2 Way SLI Nvidia GeForce GTX 670 (EVGA)
850W PSU
2 DVD/ CD blu-ray and lightscribe bay drives
SD card reader Bay with SSD rack
512 GB SSD (primary drive)
3 TB HDD (storage drive for music, videos, games, etc.)
Computer Drivers and updates are current and up to date.
I'd greatly appreciate any help on this. As stated, this issue has been on going for 5 months without any resolution. Even after 13 or 14 clean installs, the issue has not been fixed. Microsoft refuses to help me further, saying that it's faulty hardware which I find too convenient an excuse since the computer worked 100% FINE before they cleared the registry.