Dell XPS 8300 not recognizing new GPU upgrade (HD 7850)

chrothenbach

Honorable
Nov 6, 2013
6
0
10,510
Hi guys,

So I recently bought an HD 7850 2GB to upgrade my decadent HD 4850. However, when I plug in the video card, the computer comes on, the fans for the case/cpu/gpu all come on, but I get no video output.

If I plug the old GPU (HD 4850) it works fine. The onboard graphics also work with the 4850 and with no card, but as soon as I plug in the HD 7850 then I get no video output from either the 7850 or the onboard graphics card.

The computer is a Dell XPS 8300. I have updated my motherboard BIOS, reset my CMOS. I have no option under the BIOS to ensure Legacy/UEFI loads from the PCI-E slot. My specs are listed below.


GPU | Radeon HD 7850 2GB
Memory | 8 GB DDR3, Corsair
Hard Disk | 2 TB Seagate 7200 RPM
CPU | Core i7 2600
PSU | [strike]460 W[/strike] 600 W Thermaltake TR2
Other | 2 optical drives

I contacted PowerColor (the card manufacturer) and they suggested all the things I tired. Anything else that could be the issue? Is it possible that the PSU is just not supplying enough power? I just upgraded it to a 600W supply.

Let me know if you have any suggestions.

Edit: I did delete all the drivers beforehand, installed new ones, uninstalled them again, nothing works :(

Edit2: PSU was just replaced with a 600 W supply. Issue remains.
 
Solution
obviously its a faulty gpu...try using other output interface like VGA or hdmi....your dvi interface might be faulty..
and also don't forget about the 6-pin pcie power connector

potpolima

Honorable
Sep 9, 2013
232
0
10,710
obviously its a faulty gpu...try using other output interface like VGA or hdmi....your dvi interface might be faulty..
and also don't forget about the 6-pin pcie power connector
 
Solution

chrothenbach

Honorable
Nov 6, 2013
6
0
10,510


I did try both HDMI and DVI. The only other option is DisplayPort but I don't have that on my monitor. Hoping it's just a bad GPU, a new one is on its way but I wanna exhaust all other options while the new one arrives. Thanks.

 

CamDamage

Reputable
Jun 13, 2014
6
0
4,510


How did you go with this? Was it a faulty GPU?