windows cannot open file

shadow82

Honorable
Nov 8, 2013
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10,510
hi my brother is having trouble downloading a game he has windows xp and when he clicks download game a message pops up saying windows cannot open file?
 
I was going to suggest the Path of Exile support section but I see you have already posted the question there.
Here's a link to Windows Installer 4.5: http://www.microsoft.com/en-us/download/details.aspx?id=8483
Not sure if that will help but may be worth a try. To you use the installer he must have either Service Pack 2 or 3 installed.
To find out what Service Pack is installed to the following:

1.Click on Start and then Control Panel.

2. Click on the Performance and Maintenance link.

Note: If you're viewing the Classic View of Control Panel, you won't see this link. Simply double-click on the System icon and proceed to Step 4.

3. In the Performance and Maintenance window, click on the System Control Panel icon at the bottom of the window.

4. When the System Properties window opens it should default to the General tab. If not, choose it manually.

5. In the System: area of the General tab you'll find the operating system version and the service pack level. See the screen shot on this page for an idea of what you're looking for.

Note: If you don't have any service pack installed, you won't see "Service Pack 0" or "Service Pack None" - there will be no reference to a service pack at all.

6. The latest Windows XP service pack is Service Pack 3 (SP3).

Source: http://pcsupport.about.com/od/tipstricks/ht/servicepackxp.htm