Video card drivers won't install and new RAM stops computer from booting.

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Band1t

Band1t

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Nov 9, 2013
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I wanted to upgrade my PC with more RAM and an SSD drive.
When I got them I connected the SSD, but the system wasn't picking it up (solved it by starting a new tome in disk management), but after rebooting a couple of times video card stopped working, the PC was booting up but there was nothing on the screen.
So I had to remove it and change video output in BIOS from auto to integrated graphics. After rebooting once again and putting back the original graphics card (ATI HD5850), I've tried to reinstall the drivers thinking that they were the reason, but the catalyst installer always gave me the "Application Install: install package failure!" error or in beta drivers "Installation complete (warnings occurred during installation)" but it didn't install anything, and there was nothing in the log. Tried to check for drivers in the device manager, but there was only integrated card, with no errors anywhere. So I forgot about fixing it since I was ready to upgrade from 32 bit windows to 64 bit, which meant a clean install.

After the installation was complete and all the necessary drivers were updated (except the graphic ones) I was faced with the same problem, installer is not working and nothing in the device manager (but it was turning on, so I don't think that it's broken).
Since I had no idea what else to do (and I've spent about 2 days trying to find solutions) I've went to install the RAM, but it went as bad.
After inserting it in the slot 0 and 2 (1 and 3 were occupied by the old RAM) computer turned on but couldn't even go past POST. Changing ram positions to be in pairs fixed the booting issue, but now windows couldn't load. Normal startup would freeze, fix mode crashed, safe mode would freeze on classpnp.sys, and the recovery mode from the disc would crash. The computer could recognize RAM and even displays a message the the memory was decreased when I remove it, so I don't suppose that it is the problem.

I've tried to fix it for 3 days now with no progress. So any suggestions will be appreciated.

Things I've tried:


  • Resetting the CMOS several times.
    Reseating everything.
    Updating BIOS.
    Running video driver sweeper in safe and regular modes several times.
    Disconnecting everything and trying to turn on with minimal hardware.
    Successfully checking RAM and video card in other computer.
    Googling as hard as I could.

My specs:

Windows 7 Home premium 64bit SP1
Motherboard: Intel DH55TC.
Video card: ATI Radeon HD5850.
RAM: 2x Kingston KVR1333D3N9/2G installed. Trying to install: 2x Kingston KHX13C9B1R/4.
BIOS Version/Date: Intel Corp. TCIBX10H.86A.0027.2009.1119.1517, 19.11.2009.
CPU: Intel Core i3-530.
Power supply: SL-500G.
 
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Nikolay Savov

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Apr 9, 2013
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HI
If i get you right :
1. You have 2x2GB old Ram and you added 2x4GB new
2. You have added 1x SSD

My first question :
do you see all 12 GB RAM inserted ?
did you run any RAM test - memtest86 from Hirens Boot CD ?

If you have`t test you RAM with memtest86 - run 100% or 1-2 passes .....

The next question :
Did you manage to install OS on the SSD - you have normal install no restarts no blue screens ?

Next question :
What happens if you add the GPU card ATI HD5850 and start the PC ?
Do you see post and OS loading ?

The last time i was on those Intel LGA 1156 mainboard i have hard-time make it find the new GPU
This was my workaround this :

Install ATI HD5850
Connect the monitor to the Mainboard integrated Video
If you OK and you boot in to OS then do this :
Go to Device manager
Open Display Adapter section
Right click Intergated Video Adapter - DISABLE
OS will ask you to restart the PC - OK
When you restarting remove the Monitor cable from the mainboard video and conect the ATI HD5850
You must see OS boot having ATI HD5850 to work

 
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Band1t

Band1t

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Nov 9, 2013
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Yes I've seen all the RAM inserted, but only in BIOS because I couldn't go past the windows loading. And the memtest went great with no errors in RAM.

I didn't install the OS on the SSD, it's on the main hard drive since I was upgrading. And the install went fine without any errors or crashes.

When I insert the GPU card and the video setting is set to auto in BIOS there is nothing on the screen whether the monitor connected to the video card or integrated video, but PC is booting fine (I can hear the sound). The only way to see anything is to disconnect the video card, then switch to the integrated video in BIOS. (Then the video card can be put back)
And the video card is not showing up in the device manager when it's connected, so I'm afraid of turning the integrated graphics off because I might loose the video signal all together. So I'd like to get a second opinion on this before doing it.
But thanks for the suggestion.
 
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Band1t

Band1t

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Nov 9, 2013
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Didn't work. It just did the same thing as when integrated graphics weren't disabled.

Although I managed to fix RAM not booting windows by manually setting the maximum memory in the msconfig.
Only now it shows that only 3,18GB are usable out of 12GB.
 
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Nikolay Savov

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The you need other workaround ....
Can you test you PC with some other GPU ?
Test you GPU to other PC ?
What happens if you disable integrated GPU ?
- then try to disable integrated GPU in device manager
What happens if you take out you old ram ?

I never have seen adding extra RAM to cause GPU to not being detected ....
 
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Band1t

Band1t

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Nov 9, 2013
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I've tested it, and the results are interesting.
My GPU works in other PC, but other GPU (Nvidia) works in my PC.
If I disable integrated GPU in BIOS there is nothing on the monitor, so I can't get to the device manager.
If I disable integrated GPU in the device manager the resolution changes to 800x600. Nothing else changes. And disabling it in BIOS results the same as above.
Taking out the old ram doesn't change anything besides PC seeing less RAM, but that's with my solution to RAM applied. Without it PC gets stuck in the restart loop with no way to fix it except taking new ram out and doing everything as in my previous post.
 
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Nikolay Savov

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Apr 9, 2013
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Damn i hate thos Intel Desktop Mobos .....
I have to look you case on quite and i`ll try to give some idea ,,,,
Right now i`m lost to :)
 
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