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Windows 8 64 bit not showing the right amount of RAM

Last response: in Motherboards
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November 9, 2013 12:01:02 PM

I need help :/ , I recently bought a new msi motherboard and install my 4gb of RAM but it shows that only 1.99gb of ram is showing. this happened on my old motherboard too, also the RAM works on my other computers too it shows the full amount of RAM usable can someone help?
a b * Windows 8
a c 171 V Motherboard
November 9, 2013 12:02:55 PM

You have Windows 7 Starter?
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November 9, 2013 12:03:49 PM

Novuake said:
You have Windows 7 Starter?

No, I have windows 8 pro 64 bit
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a b * Windows 8
a b V Motherboard
November 9, 2013 2:34:51 PM

Get into the BIOS/UEFI console for your motherboard and double check how much RAM is identified there. If that also says 2GB, you either have a faulty stick, or one of the sticks is not seated properly. In that case, remove your RAM and reinsert all of the sticks, applying some (but not too much) pressure to each end to verify that they are seated properly and have good contact.
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November 9, 2013 5:00:56 PM

The_Prophecy said:
Get into the BIOS/UEFI console for your motherboard and double check how much RAM is identified there. If that also says 2GB, you either have a faulty stick, or one of the sticks is not seated properly. In that case, remove your RAM and reinsert all of the sticks, applying some (but not too much) pressure to each end to verify that they are seated properly and have good contact.


It shows 6gb :/ 
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a b * Windows 8
a b V Motherboard
November 9, 2013 5:11:57 PM

So where did the extra 2GB come from? You said you installed 4GB of RAM into the new board you purchased, not an additional 4GB.

Check the BIOS for a Memory Remapping option, or better yet, give us your MSI motherboard model number and we might be able to point you exactly where you need to go.
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November 9, 2013 5:13:50 PM

The_Prophecy said:
So where did the extra 2GB come from? You said you installed 4GB of RAM into the new board you purchased, not an additional 4GB.

Check the BIOS for a Memory Remapping option, or better yet, give us your MSI motherboard model number and we might be able to point you exactly where you need to go.


Sorry meant 4gb :p  and its an MSI 760GM-P34FX and i dont know how remap the memory
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November 9, 2013 5:35:13 PM

The_Prophecy said:
So where did the extra 2GB come from? You said you installed 4GB of RAM into the new board you purchased, not an additional 4GB.

Check the BIOS for a Memory Remapping option, or better yet, give us your MSI motherboard model number and we might be able to point you exactly where you need to go.

In CPU-Z it shows my RAM as single channel could that be the problem?, I only have 2 DIMM slots 16gb max supported, is there a way to set it to dual channel?

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a b * Windows 8
a b V Motherboard
November 9, 2013 5:54:10 PM

Memory remap should be an option within the BIOS menu somewhere. Unfortunately MSI's documentation for your motherboard is the worst I have ever seen from any manufacturer, so I can't direct you right to it. They literally only show the top level Main Menu, and then the screen for the Cell Menu option, and nothing else. One more reason I avoid MSI....

Dual vs. single channel would only affect ram bandwidth available for the CPU. It would not stop the system from detecting one or more sticks. What is odd though is that your board only appears to have 2 ram slots, so if you populate both slots, dual channel should be the only option.

The only reason I can think of that it would revert back to single is if the ram sticks were of differing sizes, but that's not the case here either. Does the BIOS itself give an indication of whether it is running in dual channel or single channel?
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November 9, 2013 5:59:29 PM

The_Prophecy said:
Memory remap should be an option within the BIOS menu somewhere. Unfortunately MSI's documentation for your motherboard is the worst I have ever seen from any manufacturer, so I can't direct you right to it. They literally only show the top level Main Menu, and then the screen for the Cell Menu option, and nothing else. One more reason I avoid MSI....

Dual vs. single channel would only affect ram bandwidth available for the CPU. It would not stop the system from detecting one or more sticks. What is odd though is that your board only appears to have 2 ram slots, so if you populate both slots, dual channel should be the only option.

The only reason I can think of that it would revert back to single is if the ram sticks were of differing sizes, but that's not the case here either. Does the BIOS itself give an indication of whether it is running in dual channel or single channel?

Its running single channel in the BIOS
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a b * Windows 8
a b V Motherboard
November 9, 2013 6:20:57 PM

Weird... I doubt you will find one, but while you are looking for the memory remap feature, also keep an eye out for an option to manually change to dual channel. Usually the memory controller handles this by itself and there is no manual option in the BIOS to switch it, but I'm otherwise out of ideas on that one.
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November 9, 2013 6:47:32 PM

The_Prophecy said:
Weird... I doubt you will find one, but while you are looking for the memory remap feature, also keep an eye out for an option to manually change to dual channel. Usually the memory controller handles this by itself and there is no manual option in the BIOS to switch it, but I'm otherwise out of ideas on that one.


Would you count that as "fixed" in the resource monitor?, Still cant play ghosts though :/ 
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a b * Windows 8
a b V Motherboard
November 9, 2013 7:05:32 PM

Looks good. Mine shows the full amount I should have in Resource Monitor as well



But I would still go check the System Properties window just to be sure (Windows key + Pause/Break, or right click the Start button > select System).
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a b * Windows 8
a b V Motherboard
November 9, 2013 7:08:14 PM

Minimum system requirement for CoD: Ghosts is 6GB of ram. 8GB recommended.
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