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AMD Catalyst Drivers Not Installing: "Application Install: install package failure!"

I ordered the new R9 290 from newegg, but then when I tried to install the drivers for it through the Sapphire disk, I encounter the message: "Application Install: install package faliure!" Any help would be appreciated. Thank you in advance!

Disk install hasn't worked, direct website install hasn't worked; they all have the same error.
27 answers Last reply Best Answer
More about amd catalyst drivers installing application install install package failure
  1. Go to AMD website and download latest drivers from them instead.
  2. yyk71200 said:
    Go to AMD website and download latest drivers from them instead.


    I still get the same issue, it's on a new computer with only Intel 4600 graphics. I followed the steps to delete the AMD-related folders in my computer, but to no avail.
  3. Best answer
    Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

    1. Install driver fusion
    2. Uninstall Intel graphic driver.
    3. Reboot in safe mode
    4. Clean Intel and AMD drivers with driver fusion.
    5. Shut down.
    6. Unplug your computer.
    7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
    8. Plug all the required power connectors in your card.
    9. Plug monitor into your new graphic card.
    10. Plug back powercord into your computer.
    11. Boot into windows and install new drivers and application profiles (they are separate files)

    If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

    Post system specs, please.
  4. yyk71200 said:
    Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

    1. Install driver fusion
    2. Uninstall Intel graphic driver.
    3. Reboot in safe mode
    4. Clean Intel and AMD drivers with driver fusion.
    5. Shut down.
    6. Unplug your computer.
    7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
    8. Plug all the required power connectors in your card.
    9. Plug monitor into your new graphic card.
    10. Plug back powercord into your computer.
    11. Boot into windows and install new drivers and application profiles (they are separate files)

    If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

    Post system specs, please.


    Thank you thank you thank you!

    The step by step worked, the problem was that when I installed my GPU, I put the monitor cable on the motherboard's I/O ports instead of the R9 290's, so the monitor never received a signal and so I assumed it did not work. It works now.

    I have:

    Gigabyte Z87X-UD5H LGA 1150
    i7-4770k @ 3.5 GHz
    1x8GB and 1x4GB Kingston Red
    R9 290
    1TB Seagate
    650w Gigabyte PSU
  5. yyk71200 said:
    Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

    1. Install driver fusion
    2. Uninstall Intel graphic driver.
    3. Reboot in safe mode
    4. Clean Intel and AMD drivers with driver fusion.
    5. Shut down.
    6. Unplug your computer.
    7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
    8. Plug all the required power connectors in your card.
    9. Plug monitor into your new graphic card.
    10. Plug back powercord into your computer.
    11. Boot into windows and install new drivers and application profiles (they are separate files)

    If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

    Post system specs, please.
  6. A big thank you from Greece you saved my day.
  7. yyk71200 said:
    Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

    1. Install driver fusion
    2. Uninstall Intel graphic driver.
    3. Reboot in safe mode
    4. Clean Intel and AMD drivers with driver fusion.
    5. Shut down.
    6. Unplug your computer.
    7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
    8. Plug all the required power connectors in your card.
    9. Plug monitor into your new graphic card.
    10. Plug back powercord into your computer.
    11. Boot into windows and install new drivers and application profiles (they are separate files)

    If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

    Post system specs, please.


    Hi I have the same problem as TS. I will try your method. Just that my PSU is 50W short. Will I be able to run my Sapphire R9 270x? Please advice TYVM.
  8. baconpandiculation said:
    yyk71200 said:
    Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

    1. Install driver fusion
    2. Uninstall Intel graphic driver.
    3. Reboot in safe mode
    4. Clean Intel and AMD drivers with driver fusion.
    5. Shut down.
    6. Unplug your computer.
    7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
    8. Plug all the required power connectors in your card.
    9. Plug monitor into your new graphic card.
    10. Plug back powercord into your computer.
    11. Boot into windows and install new drivers and application profiles (they are separate files)

    If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

    Post system specs, please.


    Hi I have the same problem as TS. I will try your method. Just that my PSU is 50W short. Will I be able to run my Sapphire R9 270x? Please advice TYVM.


    You shouldn't run your PC with underpowered or low quality PSU. It is simply dangerous.
  9. yyk71200 said:
    baconpandiculation said:
    yyk71200 said:
    Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

    1. Install driver fusion
    2. Uninstall Intel graphic driver.
    3. Reboot in safe mode
    4. Clean Intel and AMD drivers with driver fusion.
    5. Shut down.
    6. Unplug your computer.
    7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
    8. Plug all the required power connectors in your card.
    9. Plug monitor into your new graphic card.
    10. Plug back powercord into your computer.
    11. Boot into windows and install new drivers and application profiles (they are separate files)

    If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

    Post system specs, please.


    Hi I have the same problem as TS. I will try your method. Just that my PSU is 50W short. Will I be able to run my Sapphire R9 270x? Please advice TYVM.


    You shouldn't run your PC with underpowered or low quality PSU. It is simply dangerous.


    Alright. Thanks man.
  10. "Install Package Failure" I think this is THE fix..

    For any of you that still have the ATI Card(s) you were trying to load Catalyst for; THE SOLUTION IS HERE!

    After scouring this and many other sites with no post really offering THE fix. I stumbled into this AMD support page acknowledging the problem and explaining what the issue was (no apologies). It includes a link to beta version driver with the fix called:

    14-4-win7-win8-win8.1-64-dd-ccc-whql

    I still had all other MS and ATI graphic drivers uninstalled from following other suggestions. I had my Visiontek HD7750 card installed. I installed this driver. The installation looked pretty much the same but the Title page of the installer had a little different (red) picture. It took about 4 minutes to install but you know you're on the right track when the dreaded "install packet failure" message doesn't come up.

    Go here
    http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64#amd-catalyst-packages

    I hope this helps some/most of you. Good luck!
  11. I like to add my experience during my installation of my Radeon R9 290 GPU.
    Basically, I would agree you need to do what others have already suggested to do, with the summary here:
    - clean/remove other previous driver (Nvidia, ATI, etc), although in my experience, I don't uninstall my onboard GPU's driver (Intel 4600).
    Also I am a bit "lucky", because I installed in a fresh Windows 8.1 64bits, but it should not be a big factor.
    - use the latest catalyst installer from AMD website, but not beta (I use ver 14.4).
    Make sure you select the correct 32 or 64 bits.
    - make sure your PSU has at least 650 watts
    - make sure you have installed .NET frameworks 4.5, but I am not sure about this, as I read that the latest package doesn't need it

    And I'll like to add this:
    1. If you get the message "Application Install: install package failure",
    it's a general error message that the driver (or other parts of the software package cannot be installed).
    Look further info the windows event log, with the source "MSIInstaller". In my case, it's something with a dll cannot be run,
    and my solution is to give full control access in the temp folder for "Everyone".
    Search google of how to do this.

    2. Make sure that you install the GPU card on the motherboard and firmly press it down, but don't break your motherboard.
    And you see there are 2 power plugs, 6 and 8 pins, side by side, and above them, there are 2 lights.
    When there is power, and you plug in the power cable, these 2 lights have to be GREEN, not red.
    You don't have to turn on the pc to see the light lit. You just need to switch on the main power switch on the back of the PSU.
    And my biggest mistake here is that for the first hours of my fight, I didn't notice one of the lights was red (ontop the 8pins plug).
    The culprit is I used the supplied cable converter from the GPU package to convert from 6-pins to 8-pins.
    The supplied converter turned out to be useless, and I found the solution from this place:
    http://www.tomshardware.co.uk/answers/id-2222160/radeon-290-power-issue.html
    Actually I have just need to combine my plug 6 + 2 pins to form a 8 pins plug. And voila, the light turns green.

    3. When you install the catalyst package, select custom install.
    Then it will try to detect the hardware, to determine which component should be installed.
    If you see one of them is "driver", then it means the installer/pc can detect your GPU, and you are good to go.
    Otherwise, you have to retry other solution first, before you go this far.

    This is my first experience for using ATI GPU in my life, and I have better experience with NVidia, better installation, support, etc.
  12. I found it was Microsoft visuals that was stopping it. Uninstalled x64 and x86 restarted with hdmi in gpu and it worked like a charm.
  13. So, today I just found a very easy way to resolve this AMD issue.

    After failing to install, AMD will leave all of its setup files in C:\AMD.

    Simply go to C:\AMD\Config\ and open InstallManager.cfg with notepad.

    Near the end of the file, there will be "WorkaroundInstall=false"

    This needs to be changed to true.

    Run setup.exe again and install like normal!
  14. THANK YOU THANK YOU THANK YOU! Changing workaroundinstall to true was quick and easy and worked like a charm. :)


    bloodthunder said:
    So, today I just found a very easy way to resolve this AMD issue.

    After failing to install, AMD will leave all of its setup files in C:\AMD.

    Simply go to C:\AMD\Config\ and open InstallManager.cfg with notepad.

    Near the end of the file, there will be "WorkaroundInstall=false"

    This needs to be changed to true.

    Run setup.exe again and install like normal!
  15. bloodthunder said:
    So, today I just found a very easy way to resolve this AMD issue.

    After failing to install, AMD will leave all of its setup files in C:\AMD.

    Simply go to C:\AMD\Config\ and open InstallManager.cfg with notepad.

    Near the end of the file, there will be "WorkaroundInstall=false"

    This needs to be changed to true.

    Run setup.exe again and install like normal!



    this solution is not working for me
    what can i do
  16. zubairze said:
    bloodthunder said:
    So, today I just found a very easy way to resolve this AMD issue.

    After failing to install, AMD will leave all of its setup files in C:\AMD.

    Simply go to C:\AMD\Config\ and open InstallManager.cfg with notepad.

    Near the end of the file, there will be "WorkaroundInstall=false"

    This needs to be changed to true.

    Run setup.exe again and install like normal!



    this solution is not working for me
    what can i do

    I have this problem as well. I just got a shapphire r9 280x oc edition. Every time I try any of these solutions I keep getting a problem.

    When I plug in my cables to my screen from the new graphics card after removing every thing the screen just doesn't come on

    But when I try to plug a cable back into the motherboard and the screen it doesn't come back on, I have to turn it of and unplug the graphics card
    I've tried a lot of different things

    I've also removed the integrated intel graphics

    My system is
    Crosair cx 750 watt
    Intel I7 4790
    2tb green hd
    120gb ssd kingston
    Msi z87 g43 motherboard
    8 GB corsair vengeance ram DDR3

    Any help please.


    Update i fixed the issue
  17. think i found a solution , It worked for me , Try to connect the graphics card to The PSU directly with the power cables ( don't use the adapters you get with the GFX card )

    it worded for me when i changed the power cables and fitted them right into the card , after that catalyst started to install and AMD auto detect, detected my card right away. this may or may not help
  18. yyk71200 said:
    Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

    1. Install driver fusion
    2. Uninstall Intel graphic driver.
    3. Reboot in safe mode
    4. Clean Intel and AMD drivers with driver fusion.
    5. Shut down.
    6. Unplug your computer.
    7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
    8. Plug all the required power connectors in your card.
    9. Plug monitor into your new graphic card.
    10. Plug back powercord into your computer.
    11. Boot into windows and install new drivers and application profiles (they are separate files)

    If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

    Post system specs, please.


    is there any other way rather than installing a new graphic card
  19. this is how I got around the 'cannot detect driver' error for ccc installer.
    part of my problem was that i could only use my pc in safe mode and that the device manager wouldn't detect any other drivers than the basic one on the motherboard.
    First of all insert the CD that comes with the video card. then go to device manager, and from the menus look for Actions - Install legacy hardware. Once you've launched it ask it to automatically detect any software. go on until it asks you what hardware you want to install and tell it to search for all devices. This installed some hydra software, which i assume enables your pc to see the device. anyways, as device manager still doesn't see the card and update doesn't work, you have to go to the standard video card properties. under driver tell it to update the card and then ask it to do it manually from your PC. Select your /;D and it finally sees the video card.
  20. I understand this is an old thread, but I found it when googling with the same problem.

    For me, the problem was fixed by uninstalling the intel graphics driver (the only one that had been displaying), changing the BIOS preference to pciE instead of onboard, making sure a monitor was only plugged into the graphics card (and not the motherboard), and restarting. At this point, the AMD driver utilities finally installed successfully.

    (tech level: not all that high. but hopefully it will help somebody).
  21. anonymousbill said:
    I understand this is an old thread, but I found it when googling with the same problem.

    For me, the problem was fixed by uninstalling the intel graphics driver (the only one that had been displaying), changing the BIOS preference to pciE instead of onboard, making sure a monitor was only plugged into the graphics card (and not the motherboard), and restarting. At this point, the AMD driver utilities finally installed successfully.

    (tech level: not all that high. but hopefully it will help somebody).


    bro, you're timing was perfect. Intel Driver mucks everything up. Uninstalled the intel driver, shut down, plugged into my R9 290 and rebooted. Everything worked fine and was able to download CCC with no issues. Easy peasy. Thanks!!!
  22. Guys I found the easiest way and it works like a charm..
    Unpack the drive folder ..
    There u will find a lot of sub folder namely
    Bin
    Config
    Packages
    Go to Config folder
    Open the file "InstallManager" with note pad and edit the last line WorkaroundInstall=false to WorkaroundInstall=true.
    And it's done..
    Now u can install it
  23. bloodthunder said:
    So, today I just found a very easy way to resolve this AMD issue.

    After failing to install, AMD will leave all of its setup files in C:\AMD.

    Simply go to C:\AMD\Config\ and open InstallManager.cfg with notepad.

    Near the end of the file, there will be "WorkaroundInstall=false"

    This needs to be changed to true.


    Run setup.exe again and install like normal!



    thank you very much!!!!!!!!!!! worked for me :)
  24. Just follow this...

    https://support.microsoft.com/en-us/kb/327763

    Worked for me.
  25. bloodthunder said:
    So, today I just found a very easy way to resolve this AMD issue.

    After failing to install, AMD will leave all of its setup files in C:\AMD.

    Simply go to C:\AMD\Config\ and open InstallManager.cfg with notepad.

    Near the end of the file, there will be "WorkaroundInstall=false"

    This needs to be changed to true.

    Run setup.exe again and install like normal!


    THAAAAAANKS Worked 100% ♥.
  26. Finally solved this thanks to tanaya-yt, after trying everything else.

    An old thread but I thought I'd add my fix for those who may still have this issue.

    Tanaya-yt's post directed me to check Event Viewer and my issue was with the MsiInstaller; it could not access the network location G;\Users\Default\Desktop\. You see, I moved my user folders to another drive, drive G and when I edited the registry, I used a semicolon instead of a colon. I fixed the registry entries and installed AMD Catalyst with no issues.
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