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AMD Catalyst Drivers Not Installing: "Application Install: install package failure!"

Last response: in Graphics & Displays
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November 9, 2013 12:25:41 PM

I ordered the new R9 290 from newegg, but then when I tried to install the drivers for it through the Sapphire disk, I encounter the message: "Application Install: install package faliure!" Any help would be appreciated. Thank you in advance!

Disk install hasn't worked, direct website install hasn't worked; they all have the same error.
November 9, 2013 12:29:39 PM

Go to AMD website and download latest drivers from them instead.
November 9, 2013 1:00:42 PM

yyk71200 said:
Go to AMD website and download latest drivers from them instead.


I still get the same issue, it's on a new computer with only Intel 4600 graphics. I followed the steps to delete the AMD-related folders in my computer, but to no avail.
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Best solution

November 9, 2013 2:16:04 PM
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Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

1. Install driver fusion
2. Uninstall Intel graphic driver.
3. Reboot in safe mode
4. Clean Intel and AMD drivers with driver fusion.
5. Shut down.
6. Unplug your computer.
7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
8. Plug all the required power connectors in your card.
9. Plug monitor into your new graphic card.
10. Plug back powercord into your computer.
11. Boot into windows and install new drivers and application profiles (they are separate files)

If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

Post system specs, please.
November 11, 2013 6:36:01 AM

yyk71200 said:
Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

1. Install driver fusion
2. Uninstall Intel graphic driver.
3. Reboot in safe mode
4. Clean Intel and AMD drivers with driver fusion.
5. Shut down.
6. Unplug your computer.
7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
8. Plug all the required power connectors in your card.
9. Plug monitor into your new graphic card.
10. Plug back powercord into your computer.
11. Boot into windows and install new drivers and application profiles (they are separate files)

If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

Post system specs, please.


Thank you thank you thank you!

The step by step worked, the problem was that when I installed my GPU, I put the monitor cable on the motherboard's I/O ports instead of the R9 290's, so the monitor never received a signal and so I assumed it did not work. It works now.

I have:

Gigabyte Z87X-UD5H LGA 1150
i7-4770k @ 3.5 GHz
1x8GB and 1x4GB Kingston Red
R9 290
1TB Seagate
650w Gigabyte PSU
March 10, 2014 3:50:09 AM

yyk71200 said:
Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

1. Install driver fusion
2. Uninstall Intel graphic driver.
3. Reboot in safe mode
4. Clean Intel and AMD drivers with driver fusion.
5. Shut down.
6. Unplug your computer.
7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
8. Plug all the required power connectors in your card.
9. Plug monitor into your new graphic card.
10. Plug back powercord into your computer.
11. Boot into windows and install new drivers and application profiles (they are separate files)

If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

Post system specs, please.


March 10, 2014 3:50:42 AM

A big thank you from Greece you saved my day.
April 10, 2014 2:05:27 AM

yyk71200 said:
Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

1. Install driver fusion
2. Uninstall Intel graphic driver.
3. Reboot in safe mode
4. Clean Intel and AMD drivers with driver fusion.
5. Shut down.
6. Unplug your computer.
7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
8. Plug all the required power connectors in your card.
9. Plug monitor into your new graphic card.
10. Plug back powercord into your computer.
11. Boot into windows and install new drivers and application profiles (they are separate files)

If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

Post system specs, please.


Hi I have the same problem as TS. I will try your method. Just that my PSU is 50W short. Will I be able to run my Sapphire R9 270x? Please advice TYVM.
April 10, 2014 12:35:39 PM

baconpandiculation said:
yyk71200 said:
Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

1. Install driver fusion
2. Uninstall Intel graphic driver.
3. Reboot in safe mode
4. Clean Intel and AMD drivers with driver fusion.
5. Shut down.
6. Unplug your computer.
7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
8. Plug all the required power connectors in your card.
9. Plug monitor into your new graphic card.
10. Plug back powercord into your computer.
11. Boot into windows and install new drivers and application profiles (they are separate files)

If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

Post system specs, please.


Hi I have the same problem as TS. I will try your method. Just that my PSU is 50W short. Will I be able to run my Sapphire R9 270x? Please advice TYVM.


You shouldn't run your PC with underpowered or low quality PSU. It is simply dangerous.
5 minutes ago

yyk71200 said:
baconpandiculation said:
yyk71200 said:
Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

1. Install driver fusion
2. Uninstall Intel graphic driver.
3. Reboot in safe mode
4. Clean Intel and AMD drivers with driver fusion.
5. Shut down.
6. Unplug your computer.
7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
8. Plug all the required power connectors in your card.
9. Plug monitor into your new graphic card.
10. Plug back powercord into your computer.
11. Boot into windows and install new drivers and application profiles (they are separate files)

If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

Post system specs, please.


Hi I have the same problem as TS. I will try your method. Just that my PSU is 50W short. Will I be able to run my Sapphire R9 270x? Please advice TYVM.


You shouldn't run your PC with underpowered or low quality PSU. It is simply dangerous.


Alright. Thanks man.

!