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AMD Catalyst Drivers Not Installing: "Application Install: install package failure!"

Last response: in Graphics & Displays
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November 9, 2013 12:25:41 PM

I ordered the new R9 290 from newegg, but then when I tried to install the drivers for it through the Sapphire disk, I encounter the message: "Application Install: install package faliure!" Any help would be appreciated. Thank you in advance!

Disk install hasn't worked, direct website install hasn't worked; they all have the same error.
November 9, 2013 12:29:39 PM

Go to AMD website and download latest drivers from them instead.
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November 9, 2013 1:00:42 PM

yyk71200 said:
Go to AMD website and download latest drivers from them instead.


I still get the same issue, it's on a new computer with only Intel 4600 graphics. I followed the steps to delete the AMD-related folders in my computer, but to no avail.
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Related resources

Best solution

November 9, 2013 2:16:04 PM

Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

1. Install driver fusion
2. Uninstall Intel graphic driver.
3. Reboot in safe mode
4. Clean Intel and AMD drivers with driver fusion.
5. Shut down.
6. Unplug your computer.
7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
8. Plug all the required power connectors in your card.
9. Plug monitor into your new graphic card.
10. Plug back powercord into your computer.
11. Boot into windows and install new drivers and application profiles (they are separate files)

If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

Post system specs, please.
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November 11, 2013 6:36:01 AM

yyk71200 said:
Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

1. Install driver fusion
2. Uninstall Intel graphic driver.
3. Reboot in safe mode
4. Clean Intel and AMD drivers with driver fusion.
5. Shut down.
6. Unplug your computer.
7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
8. Plug all the required power connectors in your card.
9. Plug monitor into your new graphic card.
10. Plug back powercord into your computer.
11. Boot into windows and install new drivers and application profiles (they are separate files)

If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

Post system specs, please.


Thank you thank you thank you!

The step by step worked, the problem was that when I installed my GPU, I put the monitor cable on the motherboard's I/O ports instead of the R9 290's, so the monitor never received a signal and so I assumed it did not work. It works now.

I have:

Gigabyte Z87X-UD5H LGA 1150
i7-4770k @ 3.5 GHz
1x8GB and 1x4GB Kingston Red
R9 290
1TB Seagate
650w Gigabyte PSU
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March 10, 2014 3:50:09 AM

yyk71200 said:
Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

1. Install driver fusion
2. Uninstall Intel graphic driver.
3. Reboot in safe mode
4. Clean Intel and AMD drivers with driver fusion.
5. Shut down.
6. Unplug your computer.
7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
8. Plug all the required power connectors in your card.
9. Plug monitor into your new graphic card.
10. Plug back powercord into your computer.
11. Boot into windows and install new drivers and application profiles (they are separate files)

If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

Post system specs, please.


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March 10, 2014 3:50:42 AM

A big thank you from Greece you saved my day.
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April 10, 2014 2:05:27 AM

yyk71200 said:
Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

1. Install driver fusion
2. Uninstall Intel graphic driver.
3. Reboot in safe mode
4. Clean Intel and AMD drivers with driver fusion.
5. Shut down.
6. Unplug your computer.
7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
8. Plug all the required power connectors in your card.
9. Plug monitor into your new graphic card.
10. Plug back powercord into your computer.
11. Boot into windows and install new drivers and application profiles (they are separate files)

If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

Post system specs, please.


Hi I have the same problem as TS. I will try your method. Just that my PSU is 50W short. Will I be able to run my Sapphire R9 270x? Please advice TYVM.
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April 10, 2014 12:35:39 PM

baconpandiculation said:
yyk71200 said:
Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

1. Install driver fusion
2. Uninstall Intel graphic driver.
3. Reboot in safe mode
4. Clean Intel and AMD drivers with driver fusion.
5. Shut down.
6. Unplug your computer.
7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
8. Plug all the required power connectors in your card.
9. Plug monitor into your new graphic card.
10. Plug back powercord into your computer.
11. Boot into windows and install new drivers and application profiles (they are separate files)

If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

Post system specs, please.


Hi I have the same problem as TS. I will try your method. Just that my PSU is 50W short. Will I be able to run my Sapphire R9 270x? Please advice TYVM.


You shouldn't run your PC with underpowered or low quality PSU. It is simply dangerous.
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April 10, 2014 8:55:15 PM

yyk71200 said:
baconpandiculation said:
yyk71200 said:
Did you install graphic card first, before installing drivers, or you tried to install drivers while running Intel graphics?

1. Install driver fusion
2. Uninstall Intel graphic driver.
3. Reboot in safe mode
4. Clean Intel and AMD drivers with driver fusion.
5. Shut down.
6. Unplug your computer.
7. Install new graphic card in PCI-E 16x slot (upper one if you have more than one)
8. Plug all the required power connectors in your card.
9. Plug monitor into your new graphic card.
10. Plug back powercord into your computer.
11. Boot into windows and install new drivers and application profiles (they are separate files)

If above doesn't work, you may have a bad card. Buy the way, what is your powersupply?

Post system specs, please.


Hi I have the same problem as TS. I will try your method. Just that my PSU is 50W short. Will I be able to run my Sapphire R9 270x? Please advice TYVM.


You shouldn't run your PC with underpowered or low quality PSU. It is simply dangerous.


Alright. Thanks man.

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June 29, 2014 5:05:25 PM

"Install Package Failure" I think this is THE fix..

For any of you that still have the ATI Card(s) you were trying to load Catalyst for; THE SOLUTION IS HERE!

After scouring this and many other sites with no post really offering THE fix. I stumbled into this AMD support page acknowledging the problem and explaining what the issue was (no apologies). It includes a link to beta version driver with the fix called:

14-4-win7-win8-win8.1-64-dd-ccc-whql

I still had all other MS and ATI graphic drivers uninstalled from following other suggestions. I had my Visiontek HD7750 card installed. I installed this driver. The installation looked pretty much the same but the Title page of the installer had a little different (red) picture. It took about 4 minutes to install but you know you're on the right track when the dreaded "install packet failure" message doesn't come up.

Go here
http://support.amd.com/en-us/download/desktop?os=Window...

I hope this helps some/most of you. Good luck!
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3 minutes ago

I like to add my experience during my installation of my Radeon R9 290 GPU.
Basically, I would agree you need to do what others have already suggested to do, with the summary here:
- clean/remove other previous driver (Nvidia, ATI, etc), although in my experience, I don't uninstall my onboard GPU's driver (Intel 4600).
Also I am a bit "lucky", because I installed in a fresh Windows 8.1 64bits, but it should not be a big factor.
- use the latest catalyst installer from AMD website, but not beta (I use ver 14.4).
Make sure you select the correct 32 or 64 bits.
- make sure your PSU has at least 650 watts
- make sure you have installed .NET frameworks 4.5, but I am not sure about this, as I read that the latest package doesn't need it

And I'll like to add this:
1. If you get the message "Application Install: install package failure",
it's a general error message that the driver (or other parts of the software package cannot be installed).
Look further info the windows event log, with the source "MSIInstaller". In my case, it's something with a dll cannot be run,
and my solution is to give full control access in the temp folder for "Everyone".
Search google of how to do this.

2. Make sure that you install the GPU card on the motherboard and firmly press it down, but don't break your motherboard.
And you see there are 2 power plugs, 6 and 8 pins, side by side, and above them, there are 2 lights.
When there is power, and you plug in the power cable, these 2 lights have to be GREEN, not red.
You don't have to turn on the pc to see the light lit. You just need to switch on the main power switch on the back of the PSU.
And my biggest mistake here is that for the first hours of my fight, I didn't notice one of the lights was red (ontop the 8pins plug).
The culprit is I used the supplied cable converter from the GPU package to convert from 6-pins to 8-pins.
The supplied converter turned out to be useless, and I found the solution from this place:
http://www.tomshardware.co.uk/answers/id-2222160/radeon...
Actually I have just need to combine my plug 6 + 2 pins to form a 8 pins plug. And voila, the light turns green.

3. When you install the catalyst package, select custom install.
Then it will try to detect the hardware, to determine which component should be installed.
If you see one of them is "driver", then it means the installer/pc can detect your GPU, and you are good to go.
Otherwise, you have to retry other solution first, before you go this far.

This is my first experience for using ATI GPU in my life, and I have better experience with NVidia, better installation, support, etc.
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