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Canon MX870 printer says it's offline when it's not??

Tags:
  • Peripherals
  • Canon
  • Printers
Last response: in Computer Peripherals
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November 9, 2013 1:21:18 PM

My Canon MX870 is connected to my network but it won't print because I keep getting the message that it's offline, even though it's not. Sometimes it says the USB cable seems to be unplugged, which of course I don't need to use. I don't know where to look next to figure out what might need to be tweeked or changed. Can anyone out there help me? Thanks a lot.:) 

More about : canon mx870 printer offline

November 9, 2013 1:28:28 PM

open the print job window and make sure that under the File menu it is not set to be used Offline
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November 9, 2013 6:08:49 PM

Emerald said:
open the print job window and make sure that under the File menu it is not set to be used Offline


I've done that. Actually checked it and then unchecked it and it still doesn't print because of "offline" message. At one point I thought maybe something wasn't recognizing that it's on a wireless network because the message said something about the USB plug being not connected. But...it is connected wirelessly to my network so just don't know where else to check and see what's wrong.

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November 9, 2013 6:09:59 PM

Emerald said:
open the print job window and make sure that under the File menu it is not set to be used Offline


Sometimes I'll get the "offline" message and just sit and wait and eventually it'll print anyway but the message never goes away??

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November 10, 2013 6:33:52 AM

Completely uninstalled and reinstalled the printer while also turning off windows firewall at the same time. So far everything is working fine so maybe I finally figured it out. Keeping my fingers crossed.
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February 22, 2014 6:21:31 AM

Did you ever get a solution? Mine does the same thing!

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April 4, 2014 12:33:50 PM

This worked for me with a networked canon ir 3220 c-1 for 3 machines , one of each, windows xp, 7, and 8.1. In the control panel click on hardware, then printers. Right click on the printer in question, in my case the one with the faded printer icon. Select Printer properties. Select the Ports tab. Click Configure port. Uncheck SNMP Status Enabled. Click ok and apply. That's it.
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May 10, 2014 3:26:12 PM

randalwon said:
This worked for me with a networked canon ir 3220 c-1 for 3 machines , one of each, windows xp, 7, and 8.1. In the control panel click on hardware, then printers. Right click on the printer in question, in my case the one with the faded printer icon. Select Printer properties. Select the Ports tab. Click Configure port. Uncheck SNMP Status Enabled. Click ok and apply. That's it.


Well, I have the same problem with my MX870. Unfortunately, your suggestion does not work out for me as Windows 8.1 replies: "you do not need to configure this port". In fact, this is equal to "you cannot change this ports settings"... How did you manage to do this?
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August 21, 2014 10:35:59 AM

Try rebooting your wireless router.
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September 5, 2014 2:15:15 PM

Alasdair Shaw said:
Try rebooting your wireless router.


THIS IS THE SIMPLEST SOLUTION AND IT WORKED! THANKS!

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