CPU always restarts

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jiroian

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Nov 10, 2013
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My CPU always restart while playing games like BF3 SR4 DOTA2 and others. My CPU temp while playing was 59c (via ET6). one technician advised me to change my Power supply since i got a generic one. (500watts) so I bought a new one ENERMAX 500watts( he also advised me to use this), but while playing again DOTA2 my PC shutsdown, and then i switched the power button but it doesnt boot.. i've waited for a couple of minutes and it opens again but while loading the windows it shutsdown again.

help here...thanks
Here is my PC specs

AMD A10-6800k
Powercolor HD7790 turbo duo 1g 128bit DDR5
GIGABYTE F2A75M-HD2
8GB RAM
Ice Edeg FS mini (for cpu heatsink)
Windows 7 64-bit

CPU Temp 58c (while playing)
I bought this set last oct 23, 2013
 
Solution
C
Wow that is a blow by blow dissection of your system but there is no way to filter through all that. Strange there was no minidump.
Okay, click Start and type Event Viewer into the search box and press enter. After Event Viewer opens, click Windows logs and choose System. In the window press the Level tab to sort all the logs. Find the Critical error that occurred during your BSOD. You could attempt to recreate the error then look to be sure it was this exact error because there may be more then one critical error. Most likely there will be some errors involving the system rebooting without being shut down properly but I'm hoping there will be some other clue as to why.

What PSU do you have by the way? Make, Model and Wattage
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JOOK-D

JOOK-D

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Aug 28, 2013
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Scan with your antivirus, malwarebytes, and something like spybot.

In addition to CPU temps, pay attention to GPU temps, voltages and Motherboard temps.

I've heard bad things about enermax, not sure they're reputable. Corsair have always been good for me.
 
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J

jiroian

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Nov 10, 2013
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sir @crookedmouth

Yes, it also happens to my other game like Saints row 4 BF3 Dragon nest. and also while using my CDrom.

so 60c normal?

sir while doing stress test(prime95) my pc hungs up again...


 
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Jason H.

Jason H.

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Oct 20, 2013
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while not very dangerous, its still higher than nI would like. I run a AMD A8 5600 and idle it runs 7-13 degree C. Under load about 25-40. Heres the thing, when a system automatically restarts it is because SOMETHING failed that was important to system stability. Do you ever get error codes or bluescreens when trying to reboot? If not, it makes the problem a little more difficult to solve as blue screens, as bad as they are, provide much information by supplying you with a error code that better allows you to pinpoint the problem. If you do get one, give us the code. If you get a bluescreen that flashes too fast too see, NO PROBLEM! There are two ways to make the blue screen stay there long enough for you to write down the code 1. If not able to enter the OS, on boot, hit the button designated for your BIOS to bring up your BIOS settings. Finnd a option called "Automatic Restart".. Most likely under a type of system config tab and disable it. Save settings.. exit,.. reboot.. get the error code.. Supply it here. If you ARE able to get into OS thru safe mode.. go to Control Panel/System/Advanced Settings/Startup Recovery/Then uncheck the option for "Automatic Restart".. reboot. Supply code here.. If your re getting No code whatsoever and you system keeps restarting, I would recommend doing a uninstall/reinstall of your OS.
 
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Jason H.

Jason H.

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while not very dangerous, its still higher than nI would like. I run a AMD A8 5600 and idle it runs 7-13 degree C. Under load about 25-40. Heres the thing, when a system automatically restarts it is because SOMETHING failed that was important to system stability. Do you ever get error codes or bluescreens when trying to reboot? If not, it makes the problem a little more difficult to solve as blue screens, as bad as they are, provide much information by supplying you with a error code that better allows you to pinpoint the problem. If you do get one, give us the code. If you get a bluescreen that flashes too fast too see, NO PROBLEM! There are two ways to make the blue screen stay there long enough for you to write down the code 1. If not able to enter the OS, on boot, hit the button designated for your BIOS to bring up your BIOS settings. Finnd a option called "Automatic Restart".. Most likely under a type of system config tab and disable it. Save settings.. exit,.. reboot.. get the error code.. Supply it here. If you ARE able to get into OS thru safe mode.. go to Control Panel/System/Advanced Settings/Startup Recovery/Then uncheck the option for "Automatic Restart".. reboot. Supply code here.. If your re getting No code whatsoever and you system keeps restarting, I would recommend doing a uninstall/reinstall of your OS.

EDIT: Thats if you have the discs to do so.. if not make sure every driver is updated. If you have your BIOS cd try to reinstall everything. A simple solution sometimes as well if not able to enter the OS, is hitting F8 on boot, and use the last known good configuration option.
 
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J

jiroian

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Nov 10, 2013
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Sir my PC is new, and i already reinstall the OS 3x times but still this hung-up is always there. And i unchecked the restart option when system failure occur. hope to get the error code

additional info:
after hung-up.(restart) i press "del button" so i can enter my BIOS when i checked the CPU temp it reads 59c and it stays there for 6mins and more.. my case is already open.
 
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C

crookedmouth

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Mar 2, 2013
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Since Prime95 causes the same problem perhaps it is either system RAM or CPU. Best way to test memory is Memtest86. You have to create a bootable CD or USB and boot from either device but it is the best. I've read you should let it run for 24 hours but I never have that amount of patience.
http://www.memtest86.com/technical.htm

You could remove all RAM sticks and place them in one by one. Run Prime95 with one stick if it passes then add the next. If it crashes remove and add a different one and so on.

I find Speedfan to be very accurate on my machine and might help in looking at all temps, voltages and fan RPMs while running Prime95. You could also ramp up the RPMs manually on your processor to see if perhaps there is an error on a sensor.
http://www.techspot.com/downloads.php?action=download_now&id=547&evp=b97ac26a6d56d095e5044b4b2eb274c9&file=1

59c does seem a bit high for that CPU since the max operating temp is 74c. Perhaps get a decent thermal paste and reseat that heatsink, that is if the fans speed is correct. Remember less is more when using a good quality thermal paste. Personally I would check that ram to eliminate that possibility.
 
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J

jiroian

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Nov 10, 2013
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Sir I have 2x4gb ram RIpJaw 1600
 
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crookedmouth

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Maybe it wouldn't be a bad idea then to remove one stick and run prime95 to see if it crashes. then remove that stick and try the other. Windows has a memory tester also but I don't think it's very good. Just click Start and type "memory" in the search field. It should come up as the first entry. Click it and run the test. It will ask to restart since this is the tool runs at startup.

The reason it would be good is to eliminate ram from the equation. Even though prime95 causes the same hang, it doesn't rule out the video card if it is a voltage problem.

When you ran prime95, were you monitoring temps and fan rpms the whole time? Perhaps install speedfan and untick automatic fan speed and manually crank up the processor fan to 100% then run Prime95.
 
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J

jiroian

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sir i got a blue screen error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80080098F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
 
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C

crookedmouth

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Wow that is a blow by blow dissection of your system but there is no way to filter through all that. Strange there was no minidump.
Okay, click Start and type Event Viewer into the search box and press enter. After Event Viewer opens, click Windows logs and choose System. In the window press the Level tab to sort all the logs. Find the Critical error that occurred during your BSOD. You could attempt to recreate the error then look to be sure it was this exact error because there may be more then one critical error. Most likely there will be some errors involving the system rebooting without being shut down properly but I'm hoping there will be some other clue as to why.

What PSU do you have by the way? Make, Model and Wattage
 
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Solution
J

jiroian

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Nov 10, 2013
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http://www.mediafire.com/view/qc01qtxsdfc6qsc/jiroian2.txt

this is the only error that says reboot.
i got ENERMAX 500watts..

sir can i and how can i speed up my gpu fan.
 
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C

crookedmouth

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Mar 2, 2013
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Since running Prime95 causes the hang also, which stresses CPU and RAM, I don't think this is a GPU problem. Are your GPU temps high?

You can download MSI Afterburner or the like and create a custom fan profile.

In that bug report, it reported saving the dump to Windows/Minidump, it's not there?
 
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J

jiroian

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Nov 10, 2013
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its not there.. :(

i open the side case and touch the back of my gpu, its very very hot. 67c (speedfan).

i tried to play BF3 with cpu side open with electric fan :) it doesnt hang up...


 
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C

crookedmouth

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Mar 2, 2013
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Wow, 67c idle? Is that card still under warranty?
Let's see whats going on but This could be merely a case air flow issue. How many case fans do you have?

Download GPU-Z to better monitor just your GPU
http://www.techpowerup.com/downloads/2297/techpowerup-gpu-z-v0-7-4/

Download MSI-Afterburner
http://event.msi.com/vga/afterburner/download.htm

Get those going. GPU-z has a sensors tab which gives you temps and fan speeds.

I haven't used MSI -Afterburner before but let's make sure this is your GPU overheating.

Furmark can stress your gpu while you monitor it in gpu-z
http://www.geeks3d.com/20131118/furmark-1-12-0-download-gpu-vga-videocard-burn-in-stress-test-opengl-benchmark-utility-nvidia-geforce-quadro-amd-radeon/#download

 
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B

beyondlogic

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Jun 6, 2013
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flash bios to latest version as the boards were originally used for trinity not a10 6800k it could be it isnt actually able to use it properly also match it with revision of your board as well. since several types came out

also ernermax psu isnt the best and the fact its on the bare minimum requirements of the 7790 isnt great either it could be the a10 and 7790 is to much for it to handle on the rail as the rail is split between 2 on most of enermax psu i wouldnt take a tech advise from anybody that recomends enermax

grab a evga 600w psu

http://www.newegg.com/Product/Product.aspx?Item=N82E16817438014 it had 1 strong single rail at 49 A which should be more then enough
 
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J

jiroian

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Nov 10, 2013
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10,510


i have 2 fans in side case both 120mm. my VC is new. i replace the old card HIS HD6570 to HD7790 (both experience hangup)
 
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J

jiroian

Honorable
Nov 10, 2013
23
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10,510


sir it said my BIOS version was F4? and the latest was still in BETA..

the technician told me use this PSU because it can handle both. :( enarmax 500w NAXN
 
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