Rift - "Your DirectX9 install needs to be updated"

Shadowz21 · Nov 11, 2013

So basically, when I try to play Rift, I get the error message as mentioned in the title. However, this does not make sense to me considering I have DirectX 11 installed on my computer and other games run just fine. I am currently running Windows 8.1 if this has any factor in it.

I also tried just installing what it recommended (DirectX), but at the end of the install I get the error message "A cabinet file necessary for installation cannot be trusted. Please verify the Cryptographic Services are enabled and the cabinet file certificate is valid."

Any way to fix this problem?

Thanks in advance for the help.

gcatalin · Nov 11, 2013

Run services.msc from run (right click start button and you have Run there) . Then in the list check that Cryptographic Services are running. Try to start it if it is not running (or set it to automatic) and try again.

Shadowz21 · Nov 11, 2013

gcatalin :

They are set to automatic and currently running.

gcatalin · Nov 11, 2013

Go to "C:\Windows\System32" do you have a folder named "DirectX" there ? If yes, is there a folder named "Websetup" inside it ?

Shadowz21 · Nov 11, 2013

gcatalin :

I do not have a folder named DirectX under System32.

gcatalin · Nov 11, 2013

Forgot to ask, check C:\Windows\SysWow64 for a directx folder also if you have a 64 bit W8.1.

If you find it there, then inside you should have a "websetup" folder. Enable showing of hidden files and delete everything inside the "websetup" folder. Then try to reinstall with a installer from microsoft.com

Shadowz21 · Nov 11, 2013

gcatalin :

I found the "directx" folder under "SysWOW64", but the folder is completely empty.

gcatalin · Nov 11, 2013

Weird. Try with this one then http://www.microsoft.com/en-us/download/details.aspx?id=19743 ?

Shadowz21 · Nov 11, 2013

gcatalin :

I installed it to the empty folder I previously found, but got an error message in the process and unfortunately exited out too quickly before I got to read it. Another window popped up saying "This program may have installed incorrectly" and gave the options "Install in compatibility mode" or "This program installed correctly", so I chose the 1st option. Didn't give me an error message after that, but when I click to play Rift, it's still giving me the same problem as before.

gcatalin · Nov 12, 2013

That is really weird. As that installer checks all files and updates/restores as necessary. Try this directx uninstaller and then reinstall directx. http://www.majorgeeks.com/files/details/directx_9_uninstaller.html

If this does not help i think a windows reinstall is the only way. I can't think of any other possible solutions.

Shadowz21 · Nov 12, 2013

Well I managed to get it working. Just download this version (http://www.microsoft.com/en-ca/download/details.aspx?id=8109) and everything went through correctly. Thanks for your time and help

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Rift - "Your DirectX9 install needs to be updated"

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