Toshiba HD/SSD PASSWORD not working?

Hi, I had this Toshiba computer for about 5 months, the whole time I had a hard drive password on there, and was always fine. I then sold my laptop to my friend, and I changed the hard drive password for him so he would be able to access it with his own password, when I had tested the new password (twice), was working perfectly.

However the screen was broken, so they had to get it repaired, now a month later (they had not used the computer at all since they got it), its asking for another password ... first it asks for the first password "Password =" so they type in the password, and then it says "Certified.", however right after it says "HDD/SSD Password =" .... before it would only ask for 1 password, once typed in, the computer would boot up. We have tried to type in the same password as the first one, however says its incorrect, we have even tried to type in my previous password that I had set when I was using the laptop, and its still saying its incorrect. Please help
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More about toshiba ssd password working
  1. hd password usually can't be bypassed and there is no help from Tom's on bypassing any passwords as we can verify you are the owner.
  2. getochkn said:
    hd password usually can't be bypassed and there is no help from Tom's on bypassing any passwords as we can verify you are the owner.



    Im not trying to bypass it, I know the password like I said, im puzzled as to why its asking for another password after it? I have posted a picture below so you can see

    https://imtransfer.shapeservices.net/uploads/2557138416449939297/Image.jpg

    If you would like to see receipt for proof of purchase im happy to provide it, all I want to know is why is it now asking for another password? is it because the LED screen was replaced or?
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