Windows 8.1 not restarting correctly: stuck on frozen splash screen

Stonewallx

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Nov 11, 2013
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10,510
I upgraded to Win 8.1 over the weekend, or at least attempted to. It did not go smooth at all. The initial issue I was having is after the first few screens of install, Win 8 froze on the splash screen and the spinning dot below the blue windows logo stopped working. I let this go for several hours and then restarted the PC, only to have the same thing happen at the same point. I then left it load overnight Saturday only to wake up to the same frozen splash screen.

So, I completely wiped my SSD and 1gb hard drive (I unplugged my 3gb HD as that had all of my saved files on it) and did a fresh install of Window 7 (again). This also proved to be an issue because it would reboot to a black screen with a blinking cursor and not move off of this screen. I troubleshot the heck out of this and I do not believe it is my SSD as that is only a month old. I am thinking it has something to do with the BIO's?? Not sure.

Anyway, I forced my way through this problem by manually booting from disk every time I restarted during install. I then had to boot from my SSD after pushing F12 following the Win 7 final install screen. This opened up windows fine.

Next I began the Windows 8.1 upgrade. I downloaded my Win 8.1 and copied it to a disc as a iso file (did not have a large enough thumb drive). I began the Win 8.1 install as a fresh install as well. I would again be frozen on the same point at the splash screen. I would force restart and window's would begin install, but my mouse would be off. Another restart and installation continued. Every time it would restart, it would freeze, so I had to F12 it and manually boot it from disk and then from SSD when it was complete. I was a little worried about my MOBO considering the USB issues I have been having with my headset and now the mouse (upon restart). Not sure if this worry is valid.

So following the steps above, I finally got into Windows 8.1 and I am all set up. One issue remains. Upon restart, I am still stuck on either a frozen splash screen that forces me to restart only to do it successfully with out my mouse on (making me restart again....). Then I manually boot from my SSD and finally I am in Windows 8.

Any thoughts? I am frustrated.
 

r00t_decision

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Jan 22, 2012
13
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18,510
Two possible solutions:

1. Go into Windows 8 Power Options. On the right side click "Choose what power buttons will do". In - Shut down- Settings, uncheck "Turn on fast startup (recommended)" if it is checked.

2. Go into your bios and see if your SSD hasn't changed your boot sequence. For some reason my win 8 boot sequence has had this problem.

I've had nothing but problems with Windows 8 on my newer right with older built hardware parts/new hardware parts.

Little by little I'm sorting out the issues. I downgraded to Windows 8, because Win 8.1 was unstable for me.

Now my graphics drivers were giving me issues in Win 8.1, but on the Geforce forums it seems there's an issue with the drivers themselves.

If you still have issues, check out the AMD/Geforce forums if it's a video card issue.

Try those two options first. I think your two issues are the same issues I have. First go into the Bios and fix your boot sequence problem, it should prevent you from manually entering windows 8 everytime.

Then the next issue with the Windows logo splash screen being stuck and having to reset it again. I googled for a solution, and was lucky enough to solve the problem by doing step 1, on someones suggestion by someone else who had the same problem.

Good luck. Let me know if it works.
 

Stonewallx

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Nov 11, 2013
4
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10,510
Nothing has worked up to this point. Some research showed me that my Rig (Alienware Aurora R3 and its mobo) have been having issues with Windows 8.1 with several doing the same thing as mine when booting.

I also have been having other suspected mobo issues (fans revving, PC shutdown with fans continuing). So, I bit the bullet and purchased a new mobo and cpu (i7 4770k and the MSI G87-643 mobo) putting an end to my 2 year journey with Alienware. In the past 6 months, I have replaced the PSU, GPU, added an HDD and SSD, and now my new mobo and cpu.

I am hoping it is just a bad mobo/incompatible BIO's. It seems that Dell/Alienware have limited my upgrade ability in order to force me to buy a new Alienware system or dell mobo. No thanks. Fool me once, shame on you. Fool me twice, shame on me :)

To top this off, the R3 case is too small to fit my new mobo. So I have a new case (cooler master HAF 932 Full Tower) ordered and enroute. The only thing alienware I have left is my Water cooler.

Sux it came to this, but I can't wait to finish my rebuild.