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Laptop won't recognize external hard drive

Last response: in Storage
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November 11, 2013 9:52:39 AM

Hi everyone, my WD external hard drive encasing has been broken for over 2 years and i just bought a new encasing but it won't recognize it. The laptop indicates that a usb device has been connected but is doesn't show up in My Computer. I went to disk management and I can see the hard drive, but it says it's unallocated. I don't know how to proceed because I'm afraid I might format the disk by accident and I don't want to lose all my data. Does anyone have any advice?

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a b D Laptop
a b G Storage
November 11, 2013 10:57:38 AM

Does your enclosure need a driver? You may need to use some software to fix your partition.
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November 11, 2013 10:59:40 AM

no it's plug and play
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November 11, 2013 11:08:54 AM

Actually, when I right click on the hard drive in disk management I choose initialize and it gives me the option of Master Boot Record and GUID Partition Table. I'm not sure what to do, as I'm afraid that might erase all the data on my hard drive.
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November 11, 2013 11:10:15 AM

I downloaded a program called "Hard Disk Sentinel" and it shows that my hard drive is 100% healthy!
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March 9, 2014 4:19:06 PM

citationxls said:
Hi everyone, my WD external hard drive encasing has been broken for over 2 years and i just bought a new encasing but it won't recognize it. The laptop indicates that a usb device has been connected but is doesn't show up in My Computer. I went to disk management and I can see the hard drive, but it says it's unallocated. I don't know how to proceed because I'm afraid I might format the disk by accident and I don't want to lose all my data. Does anyone have any advice?


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