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Seagate 7200.12 500gb hard drive failure

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November 11, 2013 10:52:22 AM

Yesterday my computer froze for a few seconds and then I got a BSOD. After this the computer couldn't boot because it didn't detect the 500gb hard drive (it has windows installed on it).

I checked the HDD by connecting it to other computers, it doesn't spin and doesn't make any noise...so I assume it is dead. I also noticed that when I shake it in my hand, I can hear a squeaky noise inside, like two surfaces rubbing together...does this mean anything about what kind of failure occurred? and maybe what I can do to fix it?

I would like to get the data back. I've heard of the "transplant" trick and the freezer trick...are these my options?

thank you for any help.

November 11, 2013 11:01:57 AM

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I can hear a squeaky noise inside, like two surfaces rubbing together


That's a bad sign, sounds like physical damage to the disks.

Quote:
I would like to get the data back. I've heard of the "transplant" trick and the freezer trick


This ideas are bad in the best of times and rely on half assed theories that don't stand up to scrutiny. Best case is you get some data, worst case is the drives become completely unrecoverable. If you really need the data invest in a data recovery service.

Then remember to always back up you data.
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a c 125 G Storage
November 11, 2013 11:03:13 AM

if it a firmware failure (bricking issues) try see if a firmware update will recover the drive. if it the controller that dies then you can try replacing the pcb. if the spindel moter or heads have crashed then you have to replace them or have them replace and hopfully the paltters are not damaged. (costly to do this) pro data recovery lab has to do it.
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a c 125 G Storage
November 11, 2013 11:04:36 AM

right now there few free online back up and cloud services. the easy back up is by two drives of the same size and use back up or drive clone software.
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November 11, 2013 11:22:22 AM

smorizio said:
the easy back up is by two drives of the same size and use back up or drive clone software.


Hi smorizio I'm confused by some things you said. My drive won't spin and isn't recognized by the PC...how can I do any of this?

smorizio said:
if it a firmware failure (bricking issues) try see if a firmware update will recover the drive.


how can I update it if the drive isn't even spinning? Surely it has to be recognized by the computer to be able to do a firmware update.

smorizio said:
if it the controller that dies then you can try replacing the pcb. if the spindel moter or heads have crashed then you have to replace them


how do i know which of these problems is the cause?
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a c 125 G Storage
November 11, 2013 11:37:36 AM

if the drive wont spin but the pcm is working when you connect it to another pc and run a seagate firmware updater sometime they can fix firmware brick. if it a hardware failure as posted you need to send it to a data recovery lab.
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November 11, 2013 11:42:01 AM

smorizio said:
if the drive wont spin but the pcm is working when you connect it to another pc and run a seagate firmware updater sometime they can fix firmware brick. if it a hardware failure as posted you need to send it to a data recovery lab.


What is pcm?
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November 11, 2013 11:46:59 AM

I doubt it's firmware related as they still allow the drive to power up though it may send strange data. If the BIOS isn't seeing the drive you can't update the firmware because it's not accepting commands, try connecting it elsewhere to see if it powers up. If you hear squeaking that may mean the heads aren't parked and the disc may or may not be physical damaged.
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November 11, 2013 11:54:25 AM

ddpruitt said:
I doubt it's firmware related as they still allow the drive to power up though it may send strange data. If the BIOS isn't seeing the drive you can't update the firmware because it's not accepting commands, try connecting it elsewhere to see if it powers up. If you hear squeaking that may mean the heads aren't parked and the disc may or may not be physical damaged.


Yeah its definitely not powering up and isnt seen on other PCs. The data on it is important to me, but definitely not enough to pay upwards of 1000 $ for data recovery... I am really tempted to open it up and see what the problem is.
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November 11, 2013 12:58:28 PM

I've been doing more reading, it really seems like it could just be PCB failure, since my drive is not starting up at all. I could try buying another hdd with the same parameters and changing the boards.
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Best solution

a c 288 G Storage
November 12, 2013 3:16:31 PM

It sounds like the PCB is dead. If so, then a straight PCB swap will never work. Each board has unique, drive specific information stored in a serial flash memory chip. This 8-pin chip needs to be transferred from patient to donor.

The following PCB suppliers include such a transfer for free:

http://www.onepcbsolution.com/
http://www.hdd-parts.com/

That said, sometimes the problem can be as simple as a shorted TVS diode, in which case there is a no-cost DIY solution.

See http://www.users.on.net/~fzabkar/HDD/TVS_diode_FAQ.html

http://www.users.on.net/~fzabkar/HDD/ST3500418AS_12V_TV...
http://www.users.on.net/~fzabkar/HDD/ST3500418AS_5V_ind...
http://www.users.on.net/~fzabkar/HDD/ST3500418AS_EEPROM...
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