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How do I enable sound, when it's not stopped in Audio Device manager "Started and Automatic"

Last response: in Windows XP
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November 11, 2013 5:59:15 PM

In the hardware tab inside sounds and audio device properties.; The sigmatel high definition audio codec xp Says This device cannot start ( Code 10).
Also all of the options beneath the audio tab are grayed out, But the settings are set to "started and automatic. So that has not ungrayed the options; as it has for apparently millions of users online.

And in the control panel I see IDT Audi Control Panel. Which ended my quest because I didn't not want to mess up anything in my brand new 2002 XP Gateway. Here are the Specs

Microsoft Windows Professional
Version 2002 Service Pack 3

Black XP& RC1 Intel(R) CPU
530 @1.73GHz @1.73GHz , 0.99 GB of RAM

I updated all drivers and the system, but haven't download anything but Java and IE. My question is how do I get the sound on my compute work. I been back and forth across the, but everything is in check as far as the direction given to other in regards to my situation.
Please use lames terms as this has been a huge learning curb for me and, I don't yet quite know what I'm talking about. I suspect this is a simply fix but I may be wrong.

I there is more information needed from me please let me know. Again here is the situation.
No sound
Code 10 on The sigmatel high definition audio codec xp
Confusion on the IDT Audio Control Panel, is it my driver
All audio options grayed in Sounds and Audio Device Properties

p.s it says here compatible
a b \ Driver
November 12, 2013 8:36:46 AM

If you look in Control Panel, does it show the sound card listed with no errors?

To find the drivers you need to know the model of the Gateway not just the fact it has XP and the CPU in it.
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November 12, 2013 9:41:45 AM

Yes, There is an exclamation mark next to Audio Device on High definition Bus.
The error reads: This device is not configured correctly. (Code 1) after I double click on it.

To reinstall the drivers for this device, click Reinstall Driver.

Today I uninstalled Sigmatel High Definition Audio CODEC and installed the microsoft .NET Framework4. For a heads up.
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Related resources
a b \ Driver
November 12, 2013 9:59:17 AM

Uninstall all the sound devices in device manager. The .NET has nothing to do with the drivers.

Go to Gateways support site and find the drivers for your sound card for your computer model and operating system. Install them, see if things work.
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November 12, 2013 11:37:44 AM

I have downloaded SigmaTel_Audio_Drivers_10.1.0.238_XP.zip file from gateway. But, I'm unsure how to put it on my computer. I'm looking for directions online but I can only find the directions on the gateway site. Of which I'm confused which directory to extract the folder to. How do I locate the correct folder?

I'm unclear about what steps to take to install the driver. Please let me know if you need more information.
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a b \ Driver
November 12, 2013 12:06:43 PM

The directions from Gateway should be enough. You can extract that .zip file to anywhere, it will create a folder that should contain either a setup file for the drivers of the driver files which you can then point the driver wizard to when you try to detect new hardware.
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November 12, 2013 12:58:26 PM

Ok I have ran the setup.exe file. When you say "uninstall the sound devices you do you mean everything underneath the sound video and controllers list or the "audio device on the high definition audio bus" and the "legacy audio drivers"? And/or something else?
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a b \ Driver
November 12, 2013 1:35:38 PM

doncorleon said:
Ok I have ran the setup.exe file. When you say "uninstall the sound devices you do you mean everything underneath the sound video and controllers list or the "audio device on the high definition audio bus" and the "legacy audio drivers"? And/or something else?


Remove anything in devices that has an error. It won't hurt to download a BIOS update and an updated chipset or motherboard driver as well.
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November 12, 2013 3:07:32 PM

hang-the-9 said:
doncorleon said:
Ok I have ran the setup.exe file. When you say "uninstall the sound devices you do you mean everything underneath the sound video and controllers list or the "audio device on the high definition audio bus" and the "legacy audio drivers"? And/or something else?


Remove anything in devices that has an error. It won't hurt to download a BIOS update and an updated chipset or motherboard driver as well.


The directions leave off at ""If you do not locate a readme.txt file, look for a file called Setup.exe. Many of the drivers have a file named Setup associated with them, and double-clicking the Setup file starts the installation process for the driver."" i have done that.

It does not say what to do after running the set up. I'm going to update the BIO now and chipset/motherboard. What steps do I take after completing setup.exe

I get a notification for wizard installation new hardware; when the notebook restarts but when i get so far it asks me for stacapi.dll that's missing.
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November 13, 2013 8:44:17 AM

hang-the-9 said:
There is another download location I found for the driver files, should get rid of the missing dll error http://configuration-guide.com/sigmatel-audio-stacapidl...


I am not getting that stacapi.dll box anymore thank you. and the installation wizards take me through al the way to the end.
But, when i look in control panel in sounds and devices in properties underneath the audio codec it says

Device Properties: this driver is not working properly because windows cannot load the drivers required for this device.code 31

And that is after installing the one from the link provided; The sigmatel audio codec returns with the exclamation mark in device manager. This has been happening every time I've uninstalled it and re installed from gateway .

Also would a factory restore fix this problem, if so can i perform a factory restore on a 2002xp gateway, without any cds?
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Best solution

a b \ Driver
November 13, 2013 9:15:03 AM

If your system is running fine outside of the sound card issue, I'd just buy a cheap add-one sound card and be done with it.

The motherboard onboard sound could be bad which can cause the driver issue even if you used the right driver.

$15 with Win 7 and 8 support http://www.newegg.com/Product/Product.aspx?Item=N82E168...
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November 16, 2013 8:33:23 AM

Ok thank you kindly.
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