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Need to Update my intel graphics drivers for windows 8.1

Last response: in Graphics & Displays
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November 11, 2013 8:03:26 PM

Hello,(i hope i posted in the right spot. First time poster.)

I have intel HD 4000 integrated GPU (i know it sucks but bear with me). I need to upgrade my graphics drivers for windows 8.1. I have a samsung laptop but they never have the latest graphics driver available through their software updater. I just need it for the optimizations that windows 8.1 gives to gpus. Thank you for any help that you can give! When i try to download the drivers from the intel website, it says that the drivers are not available for your system even though i have a intel hd 4000 and a windows 8.1 64 bit system.

Specs:

6 gb of ram
Intel hd 4000
i5 3210m
November 11, 2013 8:12:46 PM

Thanks for your quick reply. I will try it

OK so when i download it and extract the zip it comes up with a lot of files and programs and such. When i click the program name "setup" it just pops up a giant red x and then closes out. Any suggestions?
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November 11, 2013 8:28:24 PM

bryonhowley said:
I got the latest drivers for my HD 3000 from here https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y...*&DownloadType=Drivers . I have had no problems with them. I used that to install the drivers for my laptop and Desktop.


Yes these are the ones that i originally tried before getting an error report as seen in the OP.

Also the Asus drivers dont seem to work.
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a b * Windows 8
November 11, 2013 8:37:01 PM

Go to control panel and open up Windows update
ON the left click change settings, then click on give me recommended updates the same way I receive important updates, and set it to check update but let me choose whether to install them.
Then click on check for updates.

If it find it, it should be in the main update list or inside optional updates.
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November 11, 2013 8:43:56 PM

lp231 said:
Go to control panel and open up Windows update
ON the left click change settings, then click on give me recommended updates the same way I receive important updates, and set it to check update but let me choose whether to install them.
Then click on check for updates.

If it find it, it should be in the main update list or inside optional updates.


Yeah, it doesnt find anything... i mean my gpu still works. its just not on 8.1 drivers, which i assume are more optimized. thanks anyway. If there are any other suggestions ill be happpy to try

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a b * Windows 8
November 11, 2013 9:08:37 PM

what model is your samsung laptop?
The other method is to manual install them drivers, but that's a lot more complex.
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a b * Windows 8
November 11, 2013 9:10:40 PM

Have you tried these?
https://downloadcenter.intel.com/Detail_Desc.aspx?Dwnld...

I hope I'm not wasting your time with this answer, but it sounds like it might be the driver you're looking for.

Hope it works!

DonQuixoteMC

[Edit]: Okay, that was dumb. I linked you the same drivers someone else did. You said these didn't work? I'm going to try to install them myself and see if I get the same error (I also have an HD 4000 and Windows 8.1)

I'll let you know what happens!

[Edit]: Okay, so everything went without a hitch... You said "it just pops up a giant red x and then closes out." Does that literally happen? Or is there an error message of some sort? Letting us know what that error message says (if it exists) could be useful. (You mentioned in the OP that something said "drivers are not available for your system," is that the error message?)
Only four more stupid suggestions out of me:

1. Run with Administrator privileges.

2. Boot into safe-mode and try again, also with admin privileges.

3. (very stupid suggestion)Run "dxdiag" (WinKey+R, type dxdiag, hit enter). Make sure that you indeed have an intel HD
4000 and Windows 8.1

4. Check out the readme? I looked through it and couldn't see anything that would help diagnose your problem, but it can't hurt to get a second pair of eyes on it.

anyway, I suppose these (stupid) suggestions couldn't hurt to try!

Good luck!

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November 11, 2013 9:31:06 PM

lp231 said:
what model is your samsung laptop?
The other method is to manual install them drivers, but that's a lot more complex.


it is a samsung np550p5c-A01UB
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November 11, 2013 9:34:31 PM

DonQuixoteMC said:
Have you tried these?
https://downloadcenter.intel.com/Detail_Desc.aspx?Dwnld...

I hope I'm not wasting your time with this answer, but it sounds like it might be the driver you're looking for.

Hope it works!

DonQuixoteMC

[Edit]: Okay, that was dumb. I linked you the same drivers someone else did. You said these didn't work? I'm going to try to install them myself and see if I get the same error (I also have an HD 4000 and Windows 8.1)

I'll let you know what happens!

[Edit]: Okay, so everything went without a hitch... You said "it just pops up a giant red x and then closes out." Does that literally happen? Or is there an error message of some sort? Letting us know what that error message says (if it exists) could be useful.
Only two more stupid suggestions out of me:
1. Run with Administrator privileges.
2. Boot into safe-mode and try again, also with admin privileges.

Couldn't hurt to try!



Thanks for your reply. The red x was for a different driver suggestion that another person had. When I do the ones that you suggest it says that the drivers are not compatible with my system. I'm just confused becuase i have 8.1 and hd 4000 and it doesnt work. When i had windows 8, the driver updates from that website worked perfectly.
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a b * Windows 8
November 11, 2013 9:52:08 PM

jagkid007 said:

Thanks for your reply. The red x was for a different driver suggestion that another person had. When I do the ones that you suggest it says that the drivers are not compatible with my system. I'm just confused becuase i have 8.1 and hd 4000 and it doesnt work. When i had windows 8, the driver updates from that website worked perfectly.


Ahh. Okay, sorry for the misunderstanding!
This is a strange problem. Something in the back of my mind is reminding me of a similar experience/error message, but I can't quite pin it down. I'll try to get back to you with some ideas when I'm not quite so sleep deprived!

In the meantime, I hope you figure something out!

DonQuixoteMC
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a b * Windows 8
November 11, 2013 10:05:51 PM

According to the product's support page, there is no driver support for Windows 8.
Download the Intel drivers and extract it. Then go to device manager and manually install it.
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November 24, 2013 2:29:53 PM

lp231 said:
According to the product's support page, there is no driver support for Windows 8.
Download the Intel drivers and extract it. Then go to device manager and manually install it.


Sorry for the really delayed reply... i tried that before and it didn't work. Maybe i did something wrong. Anyway, today on the Intel driver automatic updater tool i get a notification that there is a new driver for my pc(before it didn't) but when i download it, i get an error saying that i should get it from my computer manufacturer. The problem there is that the one from the manufacturer is the one i am currently on. I'm thinking about using the device manger thing that you were talking about. Can i have a step-by-step to make sure i'm not doing it wrong and also, should i download the zip or the exe? thanks

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Best solution

a b * Windows 8
November 24, 2013 3:33:29 PM

Use the driver that was downloaded using that Intel automatic updater tool. Then go to device manager select the iGPU, update drivers and browse to that folder location and install it. If it works then it will install. If not, then you'll have to use what you've got for now, and wait a bit longer before trying it again.
There are some who also have HD4000 iGPU and after managing to install 8.1 drivers, after the driver update, they're stuck with a black screen.
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November 24, 2013 5:47:16 PM

lp231 said:
Use the driver that was downloaded using that Intel automatic updater tool. Then go to device manager select the iGPU, update drivers and browse to that folder location and install it. If it works then it will install. If not, then you'll have to use what you've got for now, and wait a bit longer before trying it again.
There are some who also have HD4000 iGPU and after managing to install 8.1 drivers, after the driver update, they're stuck with a black screen.


Yeah when i click on the folder with it it says "you already have the best driver" (even though its not). Anyway thanks your yours and others help. I don't think that it is worth a black screen anyway. :) 
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December 10, 2013 7:55:10 AM

I have an Intel HD 3000 graphics card in my Acer Aspire M5 Ultrabook and I'm also having no success with updating the driver each time it's offered to me by Windows update.

I originally bought the machine with Windows 7 and did the upgrade to Windows 8 by means of the Acer offer. I then upgraded later to 8.1 and since those two OS upgrades the graphics driver update hasn't worked.

I seem to remember after I had upgraded the OS that I came across a notification, I think it was on the Microsoft site, indicating that the Intel graphics driver needed to be uninstalled BEFORE the OS upgrade was undertaken otherwise there would be problems and sure enough I have experienced them, both failed driver updates and resolution issues. I also read that the only way out of the problem is to do a complete OS reinstall.

It would have been helpful if Acer had have put this vital information on their upgrade instructions as I followed them to the letter to make sure the upgrade went smoothly which it appeared to do until I attempted the driver upgrade. I think that I may have to do a complete 8.1 reinstall to crack this problem.

Maybe the above information will help you in tracking down the problem.
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January 10, 2014 4:49:56 AM

Hello, guys and girls.

My Dell 15R 5110, after update (Windows 8.1), only black screen after boot.

Solution: Search in the Dell site for Bios update and... In description of the last update... FIX BUG BLACK SCREEN WINDOWS 8.X.

Installed in simple step and... Enable Intel Graphics HD 3000, update and reboot.

IT WORKS LIKE A CHARM!!! SO MUCH HAPPY NOW.

TRY IT, ANOTHER BRANDS TOO.

HOPE THIS HELP MORE PEOPLE.



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May 20, 2014 11:49:03 AM

To get Windows to allow the update, you need to get rid of the previous driver. Right click on the device and select 'Uninstall' - you need to get back to running the Windows OS provided driver, rather than any Samsung-supplied Intel one. After that you can install the downloaded latest driver by running the setup.exe. (You may need to stop Windows attempting to download the replacement before you install your new on.) Have a look here http://www.intel.com/support/graphics/sb/CS-022355.htm to get confidence.
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