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USB 3.0 Ports Not Working

Last response: in Motherboards
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November 12, 2013 1:33:53 PM

My new PC comes with USB 3.0. The USB 3.0 cable is connected to the motherboard and I have installed the USB 3.0 drivers from the disc that came with the motherboard. When I plug in a USB device (e.g. flash drive), the light lights up but the computer doesn't pick up the device. The device isn't USB 3.0.



More about : usb ports working

a b V Motherboard
November 12, 2013 1:45:46 PM

Do the back USB 3.0 ports work? The rear ports and the header on the motherboard will use the same controller.

Can you go to Device Manager and see if you have any errors with the driver for the USB 3.0 ports.



This is how your USB ports should, if the driver is incorrect, it will look like the image below.



If that is the case, then go to the motherboard manufacturer's website and look up the latest drivers for your motherboard.
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a b V Motherboard
November 12, 2013 1:46:00 PM

Hi,

be sure that it's plugged in the proper port (see owner manual)
Also check in bios to see if it's enable.
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November 13, 2013 3:41:32 AM

My Universal Serial Bus controllers appear fine according to Device Manager - however, the Other Devices have issues, I don't know if they affect USB 3.0? Below is a link to a screenshot:

http://gyazo.com/7a84f1fed678e43c04fe54130faec56b

Also, I believe USB 3.0 is enabled in my BIOS settings, I'll have to double check the next I reboot, but I vaguely remember it saying it was Enabled.
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November 13, 2013 9:45:54 AM

Never mind, guys, I found out that the xHCI Root Hub 0 controls the USB 3.0 and I found the drivers thanks to some hard grafting. Gigabyte are really poor with their distribution of drivers!
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a b V Motherboard
November 13, 2013 11:22:39 AM

Did you sort out your Ethernet driver as well?

Out of curiosity, do you use wireless or a network cable?
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November 13, 2013 12:44:25 PM

Yeah, I did... through some hard grafting again. Both drivers were not listed on the motherboard's driver download page. It was hidden within Gigabyte's web servers - or at least I think it was, that's the only way I found them.

And I use wireless.
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a b V Motherboard
November 14, 2013 1:27:52 PM

That is really bad on Gigabytes behalf, I personally have never had a problem finding drivers off their website.

Glad it is sorted.
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July 9, 2014 6:37:21 AM

RoyalSwish said:
My new PC comes with USB 3.0. The USB 3.0 cable is connected to the motherboard and I have installed the USB 3.0 drivers from the disc that came with the motherboard. When I plug in a USB device (e.g. flash drive), the light lights up but the computer doesn't pick up the device. The device isn't USB 3.0.



Try downloading and installing the drivers directly from the manufacture's web site. Cuz i just tried that and it worked, even tho i installed all the drivers that were on the CD it came with and apparently it didnt include the USB 3.0 drivers. Else I dont know why it didnt work until i did that. And THAT made me break my 16GB flashdrive. I was plugging it is from the back and o could not see very well, they were all unused = very tight so i thought it was normal and i forced it in and boom, the pastic thing with pins inside went into the flashdrive, they were pushed inside not i think its totally repairable and im going to return it today. IDK what to say cuz if I say I forced it in they will not replace it >.>

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