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A required CD/DVD drive device driver is missing.

Last response: in Windows 7
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November 12, 2013 9:25:22 PM

I just built and entirely new, low budget rig for my grandparents. The error in the title has occurred on two separate optical drives. This is apparently a very common problem, but it seems that most people find it happens with downloaded versions. This out of the box physical Windows 7 Home Premium. Could it be a bad disc? Motherboard issue? I have no drivers for the motherboard.
a b $ Windows 7
November 12, 2013 9:52:27 PM

IHazABone said:
I just built and entirely new, low budget rig for my grandparents. The error in the title has occurred on two separate optical drives. This is apparently a very common problem, but it seems that most people find it happens with downloaded versions. This out of the box physical Windows 7 Home Premium. Could it be a bad disc? Motherboard issue? I have no drivers for the motherboard.


What is the name and model number of the motherboard?

This problem might simply be down to a lack of correct Chipset drivers.
November 12, 2013 10:02:03 PM

himnextdoor said:
IHazABone said:
I just built and entirely new, low budget rig for my grandparents. The error in the title has occurred on two separate optical drives. This is apparently a very common problem, but it seems that most people find it happens with downloaded versions. This out of the box physical Windows 7 Home Premium. Could it be a bad disc? Motherboard issue? I have no drivers for the motherboard.


What is the name and model number of the motherboard?

This problem might simply be down to a lack of correct Chipset drivers.


It identifies as an Hp Angelica2. It was suggested to put the optical drive as the first thing in the boot order, but now we're just getting 6 long beeps (critical hardware failure).

It is possible that when we applied these settings, we set it to revert to default BIOS settings. This would mean the disabling of Legacy boot, and we do not have the original parts that were on the motherboard. Is a CMOS reset possible, and would that fix this?
Related resources
a b $ Windows 7
November 12, 2013 10:32:25 PM

Go to this site:

http://www.findlaptopdriver.com/12232011h650-motherboar...

And download all the drivers that pertain to your system, 32-bit or 64-bit.

Install them and that should sort most of your problems out.

Have a look in Device Manager, how many yellow triangles are there?

The six beeps usually indicate a failed graphics adapter. You should uninstall the graphics card from within your Installed Programs list and remove it, if it is in a PCI slot.

Otherwise you will have to reset CMOS.

And connect your monitor to the mother board.

Then install the drivers and do the restarts.

When your system is sorted, shut it down, put in your graphics card, restart the computer and go into BIOS.

Look for a setting where you can choose default VGA device and set it to PCI if you can, rather than 'on-board'.

Connect the monitor to the graphics card and restart.

Install the graphics card drivers and let us know how you get on.

Okay?:) 
November 12, 2013 10:36:06 PM

himnextdoor said:
Go to this site:

http://www.findlaptopdriver.com/12232011h650-motherboar...

And download all the drivers that pertain to your system, 32-bit or 64-bit.

Install them and that should sort most of your problems out.

Have a look in Device Manager, how many yellow triangles are there?

The six beeps usually indicate a failed graphics adapter. You should uninstall the graphics card and remove it, if it is in a PCI slot.

Otherwise you will have to reset CMOS.

And connect your monitor to the mother board.

Then install the drivers and do the restarts.

When your system is sorted, shut it down, put in your graphics card, restart the computer and go into BIOS.

Look for a setting where you can choose default VGA device and set it to PCI if you can, rather than 'on-board'.

Connect the monitor to the graphics card and restart.

Install the graphics card drivers and let us know how you get on.

Okay?:) 


We cannon even get into the BIOS, hence the beeps. So we can't download or install drivers in any away. We have reseated the GPU multiple times. There are no onboard graphics.

How might we perform a CMOS reset? Simply remove the battery and start up?

I believe we already accidentally reset the BIOS, and it could just be rejecting the new hardware because Legacy boot is by default off. Can we fix this at all without the original components? We CANNOT get into the BIOS or Windows setup, so that's out of the question. Are we totally screwed?
November 12, 2013 10:50:57 PM

It is a very critical issue, may be you change the BIOS setup. So don't take any risk contact an expert.
November 12, 2013 10:58:27 PM

Data_Recovery said:
You can search the driver on the internet just write "download+device name+require driver" in search engine and find a long list of free driver download site. May be this site http://download(dot)cnet(dot)com will help to solve your query.


No no no, you guys are clearly not listening. We can no longer even get into the BIOS, let alone Windows setup.
a b $ Windows 7
November 12, 2013 11:03:57 PM

IHazABone said:
No no no, you guys are clearly not listening. We can no longer even get into the BIOS, let alone Windows setup.


I apologise for your frustration sir but did you try to restart the machine with the graphics card removed?

Take the card out, restart the machine, let it error, shut it down again.

Re-insert card and restart.

Does BIOS behave any better now?
November 12, 2013 11:09:49 PM

himnextdoor said:
IHazABone said:
No no no, you guys are clearly not listening. We can no longer even get into the BIOS, let alone Windows setup.


I apologise for your frustration sir but did you try to restart the machine with the graphics card removed?

Take the card out, restart the machine, let it error, shut it down again.

Re-insert card and restart.

Does BIOS behave any better now?


Yes, we tried that, and no, of course that didn't fix anything.
a b $ Windows 7
November 12, 2013 11:27:01 PM

How did you reset the BIOS?

The best, surest way is to remove the battery and connect a pair of jumpers to wipe CMOS. Some motherboards have a reset button built onto the board for easy access.

I can see no reason why the graphics card should not run as a basic VGA display adapter.

Can you try the graphics card in another rig to make sure that it hasn't failed?

Can you put a different card in the rig to see if that generates the same code?

Does the card need a power connector to run? Was it inadvertently unplugged?
a b $ Windows 7
November 12, 2013 11:31:39 PM

What is the name of the graphics card?
November 12, 2013 11:43:24 PM

It's a Radeon HD 7450. It works in my rig, on an MSI 970A-G43, and my Radeon HD7770 produces the same six long beeps. The original card on this motherboard in a generic build was a Radeon HD7570, which is long gone now. A pair of jumpers? Could you elaborate?

We *probably* reset the BIOS by hitting "Apply default settings and restart" instead of the current settings. The last time I got six long beeps was when I was putting a new GPU in it after I had bought it, and I didn't enable legacy boot. Had to put the old card back in, go into the BIOS, enable it, and start again. Seeing as every single part except the heatsink and case fan is different now, and I no longer have the old parts, I can't do this.
a b $ Windows 7
November 13, 2013 12:12:41 AM

If you look at your motherboard, close to the battery is a little 'jumper' connected to two of the three pins.

Simply move the jumper so that it connects to the other pin. leave it there for a few seconds and then put it back.

Then try and restart again.
November 13, 2013 12:18:30 AM

Okay. I will try that, but it'll have to wait until tomorrow.

Will this clear the problems with legacy boot as mentioned previous, as well?
a b $ Windows 7
November 13, 2013 12:21:58 AM

IHazABone said:
Okay. I will try that, but it'll have to wait until tomorrow.

Will this clear the problems with legacy boot as mentioned previous, as well?


I hope so.

I wouldn't want you to be grumpy. ;) 

You'll still have to download and install the drivers though.
November 13, 2013 12:24:16 AM

Haha, sorry, I've spent my day building, taking apart, and fixing PC's. Yes, of course.
a b $ Windows 7
November 13, 2013 12:30:15 AM

IHazABone said:
Haha, sorry, I've spent my day building, taking apart, and fixing PC's. Yes, of course.


LOL. I understand how frustrating these things can be but...

... two heads are better than one.

Goodnight. :) 
November 13, 2013 7:04:07 PM

We reset via the pins as well as removing the battery for 20 minutes and putting it back in. No luck on any front.
a b $ Windows 7
November 13, 2013 7:33:32 PM

IHazABone said:
We reset via the pins as well as removing the battery for 20 minutes and putting it back in. No luck on any front.


Have you tried this:

Disconnect the power from the computer then hold the power button down for about twenty seconds.

Re-connect the power and restart. Still beeping.

You know the power connector that goes from your graphics card to your power supply? Is it connected securely at each end?

Can you borrow a similar connector to try in its place?

This has got to be it.
November 13, 2013 8:08:33 PM

We actually figured it out. As I had suspected, we reset the BIOS and that disabled Legacy boot and enabled Secure boot. We managed to find the original GPU (I was almost certain we no longer had it) and it started working. Also, for some reason, the HDD was set to perform in RAID, so we changed that. That also seemed to fix the Windows install error, and it just got to the account setup. Thanks for your help:) 
a b $ Windows 7
November 13, 2013 8:15:07 PM

Cool. Now get them drivers installed for the Chipset.

Good luck. :) 
November 13, 2013 8:19:42 PM

You mentioned yellow triangles in Device Manager - we're getting those on the Ethernet Controller. It's not PCI, it's a chip on the motherboard. It worked in the previous (factory) build. Where could I download drivers for something like that? They're nowhere to be found on the HP website.
a b $ Windows 7
November 13, 2013 8:28:29 PM

IHazABone said:
You mentioned yellow triangles in Device Manager - we're getting those on the Ethernet Controller. It's not PCI, it's a chip on the motherboard. It worked in the previous (factory) build. Where could I download drivers for something like that? They're nowhere to be found on the HP website.


Click on the link I posted earlier and choose the 'LAN' driver that matches your operating system.

Does that get rid of the triangle?
November 13, 2013 8:35:58 PM

Ah, sorry, in my haste, I had forgotten that you posted that. It installed successfully. Restarting for the first time after the Windows install, so hopefully things go well. I'll try not to accidentally install Windows twice like I once did.

Alright, it's stopped that issue, but now it won't seem to use the wireless I know it has. It's not a problem, I can plug the ethernet cord in, but it's interesting that it has refused to work as it did before.
a b $ Windows 7
November 13, 2013 8:41:22 PM

IHazABone said:
Ah, sorry, in my haste, I had forgotten that you posted that. It installed successfully. Restarting for the first time after the Windows install, so hopefully things go well. I'll try not to accidentally install Windows twice like I once did.

Alright, it's stopped that issue, but now it won't seem to use the wireless I know it has. It's not a problem, I can plug the ethernet cord in, but it's interesting that it has refused to work as it did before.


Is it on-board wireless?

Maybe it is disabled in BIOS?
November 13, 2013 9:18:33 PM

It's onboard, yes. I don't recall disabling it in the BIOS. I will check.
a b $ Windows 7
November 13, 2013 9:22:02 PM

IHazABone said:
It's onboard, yes. I don't recall disabling it in the BIOS. I will check.


It might be set to disabled by default. Like the VGA support.

Did you download and install the Chipset drivers?

It's quite a large package. It might contain the correct drivers.

Do you have any more yellow triangles?
November 13, 2013 9:30:42 PM

himnextdoor said:
IHazABone said:
It's onboard, yes. I don't recall disabling it in the BIOS. I will check.


It might be set to disabled by default. Like the VGA support.

Did you download and install the Chipset drivers?

It's quite a large package. It might contain the correct drivers.

Do you have any more yellow triangles?


The VGA support wasn't disabled. I did. No more yellow triangles.
November 13, 2013 9:30:43 PM

himnextdoor said:
IHazABone said:
It's onboard, yes. I don't recall disabling it in the BIOS. I will check.


It might be set to disabled by default. Like the VGA support.

Did you download and install the Chipset drivers?

It's quite a large package. It might contain the correct drivers.

Do you have any more yellow triangles?


The VGA support wasn't disabled. I did. No more yellow triangles.
a b $ Windows 7
November 13, 2013 9:37:52 PM

And wireless is okay?
November 13, 2013 9:45:10 PM

Wireless is not working, but it's there for sure.
a b $ Windows 7
November 13, 2013 9:57:10 PM

IHazABone said:
Wireless is not working, but it's there for sure.


Is 'wireless' mode enabled on the router?

Go to Device Manager and look at your Network Adapter.

How many are there?

If there are two, 'Disable' the one you think you don't use and restart.

Still no wireless? Disable the other one and re-enable the one you disabled.

Another option. Remember the name of the network adapter and uninstall it.

It should become a yellow triangle.

Right click on it and select 'Update driver'.

Select 'Browse my computer'.

Select to 'Pick from a list.

Make sure 'Show compatible hardware' is ticked and select the best driver that you can find in the list.

Install it.

Restart.

Is it working now?

You don't have a wireless on/off switch on the keyboard do you?

Another option is to simply uninstall the device and restart to see if Windows will discover it.

You could also uninstall it then click on 'Actions' on the toolbar.

Choose 'Scan for hardware changes' and let Windows do its thing.

That's all I have for now dude. :) 
November 13, 2013 10:04:11 PM

himnextdoor said:
IHazABone said:
Wireless is not working, but it's there for sure.


Is 'wireless' mode enabled on the router?

Go to Device Manager and look at your Network Adapter.

How many are there?

If there are two, 'Disable' the one you think you don't use and restart.

Still no wireless? Disable the other one and re-enable the one you disabled.

Another option. Remember the name of the network adapter and uninstall it.

It should become a yellow triangle.

Right click on it and select 'Update driver'.

Select 'Browse my computer'.

Select to 'Pick from a list.

Make sure 'Show compatible hardware' is ticked and select the best driver that you can find in the list.

Install it.

Restart.

Is it working now?

You don't have a wireless on/off switch on the keyboard do you?

Another option is to simply uninstall the device and restart to see if Windows will discover it.

You could also uninstall it then click on 'Actions' on the toolbar.

Choose 'Scan for hardware changes' and let Windows do its thing.

That's all I have for now dude. :) 


Thanks! It might take me a while to go through this, so I'll get right on it and come back with results as I go through each step.
You've been a lot of help, thanks for sticking with me through the past couple of days.
a b $ Windows 7
November 13, 2013 10:12:22 PM

No problem mate.

Chat to ya later. :) 
!