windows update never works

I've a HP laptop with operating system Win7 64 home premium. for 2 years now. the system never received a update. the windows update never works. I tried windows update troubleshoot without succes. What can I do to solve this problem??

Oeps, I forgot to mention: I'm receiving this error: code 80004002
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More about windows update works
  1. Are you using Internet Explorer? If not, make it your default browser then, try the update again. You can switch back to whatever browser you want as default after the updates.
  2. skit75 said:
    Are you using Internet Explorer? If not, make it your default browser then, try the update again. You can switch back to whatever browser you want as default after the updates.
  3. I think this will fix it. be sure to choose the correct file.

    http://windows.microsoft.com/en-us/windows7/windows-update-error-80004002
  4. skit75 said:
    Are you using Internet Explorer? If not, make it your default browser then, try the update again. You can switch back to whatever browser you want as default after the updates.
  5. Thanks Skit75, but in this case Internet Explorer is my default browser and it still not working
  6. Hawkeye22, I downloaded the Windows Update clients from the link you gave me but it didn't work. I found this error: Windows Update Agents encounters unrecoverable error.
    What can I do now
  7. Sorry, I don't know what to try next. I've only ever had one computer at work experience that error # and microsoft's fix worked for me.
  8. OK hawkeye22, Thanks anyway
  9. Try to google "Win 7 SP1 Redistributable" and see if you can get a download from Microsoft
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