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Razer Megalodon Not Recognized ? (Win 8 new PC)

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November 14, 2013 7:56:04 PM

I just built my system, everything is working except for my headset.

I'm guessing this might have something to do with my ASUS ROG Hero board. Maybe it is clashing with the SuperemeFX audio that comes with the mobo.

Has anyone had this problem and how do i fix it?
November 14, 2013 8:55:48 PM

That headset runs on USB so it shouldn't interfere with the Supreme FX. When it's plugged, does Windows say new hardware detected?
Try plugging it to a USB 2.0 port not USB 3.0
Go into audio properties and for audio devices select that headset or USB headset, which ever Windows labels it as.
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November 14, 2013 9:04:15 PM

lp231 said:
That headset runs on USB so it shouldn't interfere with the Supreme FX. When it's plugged, does Windows say new hardware detected?
Try plugging it to a USB 2.0 port not USB 3.0
Go into audio properties and for audio devices select that headset or USB headset, which ever Windows labels it as.


It basically just pops up and says "USB device not recognized" if I go into audio devices in the device manager it does come up as "razer megaladon" but it has that little yellow exclamation mark of doom. I also tried multiple USB ports... 2.0 and 3.0 to no avail.
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November 14, 2013 9:11:11 PM

Did you install the USB drivers?
Have you tried it on another computer or laptop to see if it does the same thing?
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November 14, 2013 9:54:14 PM

lp231 said:
Did you install the USB drivers?
Have you tried it on another computer or laptop to see if it does the same thing?


Yes all USB drivers installed. My razer mouse and keyboard are working fine and it worked fine on my old PC but it's the only thing not recognized on my current PC
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November 15, 2013 11:53:39 AM

lp231 said:
Uninstall your USB 3 drivers
Restart the system and plug in your headset.

This may help you with the problem
http://www.thespryminds.com/gaming/razer-megalodon-wind...


Tried updating the firmware, still did not recognize it. Have not uninstalled my USB 3 drivers yet. Any guide on how to do this properly?
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November 15, 2013 1:04:18 PM

Go to add/remove programs and uninstall USB drivers.
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December 15, 2013 9:49:45 AM

Hello, I have same issue. Did the uninstaling drivers help?
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January 3, 2014 3:59:23 AM

When changing to new Notebook with windows 8.1 I had exactly the same problem.
The Megalodon headset was not recognized, except once, but then the driver was not able to start.
There`s a sound blaster creative X-Fi3 on my Notebook. When I disabled the soundblaster, the Megalodon headset was recognized and did work very well.
After that when restarting the system with plugged in headset I again got an error message about the sound device. Now the Megalodon headset worked. But the sound blaster couldn't start.

I fixed the problem by disabling the sound blaster in auto start configuration. Thus I can startup system with plugged Megalodon headset and don't get errors concerning sound device anymore. When using headset after startup there's no action necessary anymore. When using sound blaster I first plug out Megalodon headset and then start sound blaster manually.

Perhaps you have a similiar problem with incompatible sound devices, so check, I hope you'll find the reason for your problem.
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January 16, 2014 11:46:55 PM

razer megalodon is not entirely compatible with windows 8, it says nothing about windows 8 compatibility on the product page on razerzone.com, it has to do with the headset not the computer.
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January 17, 2014 1:51:39 AM

Why I went corsair razer overrated over priced junk
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January 17, 2014 2:01:50 AM

Why you go 3.5mm jacks over USB, drivers arent an issue and you can use dedicated audio equipment. A USB female to 3.5mm audio/microphone plugs probably would solve the issue.
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February 7, 2014 8:46:25 AM

I have the same problem and the same Motherboard (z87 Maximus 6 Hero). I'm running windows 8.1 on desktop and laptop however it is working fine on the laptop. I'm almost sure it is related to the Mobo but I haven't found out yet how to fix it. Did you find any fix for this problem? I'd appreciate it if you can help. Thanks
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March 7, 2014 5:26:15 PM

It seems like were all running into problems with Asus motherboards I have a Z87-K and my megalodons dont work. But they do work on my friends Z77 chipset so it could have to do with the the Z87 based boards.
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March 10, 2014 5:16:06 PM

I FOUND a way to fix this S***. Go to Bios and Disable xHCI (could be named Intel xHCI) from the USB setting.
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March 12, 2014 8:06:52 AM

zahimrad said:
I FOUND a way to fix this S***. Go to Bios and Disable xHCI (could be named Intel xHCI) from the USB setting.


This is a correct fix for some people, i figured this out myself about half an hour after, I posted, just note that this disables all 3.0 support on your USB's so if youre lacking data transfer speed thats why.
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March 22, 2014 12:36:01 AM

Had this exact problem.
Fix was surprisingly simple for me, considering all the threads i found that mentioned disabling xHCI, and uninstalling a program that was not even present on MY pc.

Go to power options: More Power Options: Change Plan Settings: Change Advanced Power Settings
Expand USB Settings -> Expand USB Selective Suspend Settings
Disable any suspend settings, that are enabled.

The guy who found the fix only had one setting to disable: http://imgur.com/D5NNY80
I had two.

Easy peasy for all those that can't disable xHCI or don't have an Intel USB driver in programs to disable.
Hope this helps! Took forever, but I finally found a fix that didn't require a bios setting or program I did not have available to edit.
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!