- Aug 6, 2013
- 37
- 0
- 10,530
Hey Tom’s Hardware Community,
I was in the middle of playing a game on my Xbox 360 Elite 120GB console (which I have had for 5 years) when suddenly the screen went black. I pressed the Xbox menu button in the middle of the controller and the menu was opening and closing just fine. I thought that perhaps the disk reader had broken or my Xbox had frozen (I have experienced the system freezing randomly many times before, though before I couldn’t open the menu and there was still a stationary image on the screen).
I then turned it off and on, and the Xbox was working for about 5 minutes but then the same black screen appeared. I turned the Xbox on and off again, and was told to insert a disk (even though the game was still inside). I tried inserting a different game, but it too could not be read. After this, I turned it off and on again, only to be told by a message on the screen that there was an update for Xbox Live that I had to do.
I did the update, and was greeted by the Xbox interface, which was acting as if the Xbox was brand new and didn’t recognise my HDD whatsoever and said that it was empty. Even though it had just told me that it was empty, when I had tried to start a new profile, it told me that there was data on the HDD and that I had to format it before continuing. As I had a lot of saved games on my old profile, I did not format it.
Is there a reason why this happened? Is there a way in which I could fix it myself?
Many thanks in advance!
P.S: I expect that I may eventually have to send it to Microsoft and pay to get it repaired. Do you guys know if my HDD will get wiped when I send it away with the Xbox?
I was in the middle of playing a game on my Xbox 360 Elite 120GB console (which I have had for 5 years) when suddenly the screen went black. I pressed the Xbox menu button in the middle of the controller and the menu was opening and closing just fine. I thought that perhaps the disk reader had broken or my Xbox had frozen (I have experienced the system freezing randomly many times before, though before I couldn’t open the menu and there was still a stationary image on the screen).
I then turned it off and on, and the Xbox was working for about 5 minutes but then the same black screen appeared. I turned the Xbox on and off again, and was told to insert a disk (even though the game was still inside). I tried inserting a different game, but it too could not be read. After this, I turned it off and on again, only to be told by a message on the screen that there was an update for Xbox Live that I had to do.
I did the update, and was greeted by the Xbox interface, which was acting as if the Xbox was brand new and didn’t recognise my HDD whatsoever and said that it was empty. Even though it had just told me that it was empty, when I had tried to start a new profile, it told me that there was data on the HDD and that I had to format it before continuing. As I had a lot of saved games on my old profile, I did not format it.
Is there a reason why this happened? Is there a way in which I could fix it myself?
Many thanks in advance!
P.S: I expect that I may eventually have to send it to Microsoft and pay to get it repaired. Do you guys know if my HDD will get wiped when I send it away with the Xbox?
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