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i need serious help

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  • Windows Vista
Last response: in Windows Vista
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November 16, 2013 1:39:06 PM

I have acer 5520-5912 its said to be 6 to 7 years old for about 3 months now i've been trying to fix this laptop and nothing works it keeps restating if I start window normally I need help fixing this problem manually im broke so I get a technician to fix it can anybody help? please help I don't have much time left please

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November 27, 2013 7:28:02 PM

There are many possibilities but with the limited info you gave no way to tell what is causing the problem,

1) does it even turn on (power up) ?

2) can you access the bios on the system ?

3) does windows try and load if so what happens ? error message or ?

Ranco58
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December 3, 2013 12:51:44 PM

Can you start in Safe Mode? If not, first thing is to try to run a Repair setup of Windows, you'll need the Windows disk for that. If you don't have one, you need to get one, maybe contact the laptop maker, should cost maybe $20-30 for that. If you need to do a full system restore, keep in mind that it will wipe the drive, so you will need a backup of your files before you do that. If you don't have a backup, you can copy the files off the drive by taking it out of the laptop, hooking it up to another computer by using an external enclosure and copying your documents, favorites and desktop files from the user directory. Then you can put the drive back in and do a system restore.

Keep in mind the issue may be hardware either with the motherboard or with the hard-drive and just re-installing Windows won't fix that.
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