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Windows 7 Home Premium 64bit sp1 retail version product key error?

Last response: in Windows 7
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November 16, 2013 5:43:56 PM

I bought Windows 7 Home Premium Retail, full version for 3 computers $224 plus tx from Future Shop. The website said it was good for 3 computers but it will not work on my 2nd computer? I had to re-install it once or twice on my 1st computer because I switched motherboards. I built a new desktop & installed Windows 7 Home Premium, only now it tells me the Product Key will not work on this computer? If I am forced to buy a new Key can I order it from here: http://www.trumed.org/board/index.asp?id=1432
I can't afford to buy Windows 7 Home Premium all over again & Microsoft support who could barely speak English can't seem to help me?
I am so thoroughly frustrated I am ready to switch OS.

a b $ Windows 7
November 16, 2013 5:48:15 PM

you dont need to buy a new oem number or more software. the os was made for three pc. when you reloaded it onto the new mb that counted as one time. call back microsoft support if you cant understand him/her ask for a level two tech or higher customer support rep. and ask for a new key. let them know your rig died once and the mb was replaced and this is the second time that your using the product on a new pc.
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a c 520 $ Windows 7
November 16, 2013 5:48:58 PM

First, contact Future Shop and see what they say. There is/was a 3 license option from MS. Assuming that is what they sold you....they are the main contact point.
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a b $ Windows 7
November 16, 2013 6:07:06 PM

kdscales said:
I bought Windows 7 Home Premium Retail, full version for 3 computers $224 plus tx from Future Shop. The website said it was good for 3 computers but it will not work on my 2nd computer? I had to re-install it once or twice on my 1st computer because I switched motherboards. I built a new desktop & installed Windows 7 Home Premium, only now it tells me the Product Key will not work on this computer? If I am forced to buy a new Key can I order it from here: http://www.trumed.org/board/index.asp?id=1432
I can't afford to buy Windows 7 Home Premium all over again & Microsoft support who could barely speak English can't seem to help me?
I am so thoroughly frustrated I am ready to switch OS.



If you installed... then changed motherboards and then "reinstalled". .that may count as a "new install" and so be your second use of the key.. if you say " I had to re-install it once or twice on my 1st computer because I switched motherboards" you need be VERY clear..

An OEM install considers a change of Mobo (and may be other criteria.) as a change of PC.. so will "use up" one of your 3 licences.

You can ring MS and convince them that it the same PC and get them to treat it is the same PC (i.e. you replaced the Mobo as the original one failed) .. but it sounds like you not done that.. so we cant answer... you not been clear about the circumstances and exactly what you have done..

you need.... read the terms of your licence.. and then.. and only then can you say if you have been treated outside the terms of that licence.

Edit.. Oh.. hang on.. you say "Full retail".. in which case.. ignore most of what I said.. you can have on 3 machines.. full stop (or "period" if you in US).. should be a simple thing to read what you were supplied.. then "discuss" with the vendor or MS... to "clarify"..

Cheers
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November 17, 2013 9:26:01 AM

smorizio said:
you dont need to buy a new oem number or more software. the os was made for three pc. when you reloaded it onto the new mb that counted as one time. call back microsoft support if you cant understand him/her ask for a level two tech or higher customer support rep. and ask for a new key. let them know your rig died once and the mb was replaced and this is the second time that your using the product on a new pc.


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November 17, 2013 9:33:33 AM

I called microsoft & the 1st support staff eventually transferred me to, (I assume it was the level 2} a 2nd staffer & it is this person who flat out said my Windows 7 Home Premium retail version was only good for 1 computer? I could still barely understand him but it was clear he didn't have a clue what to do, after over 2hours on the phone I gave up!
Yes I have contacted Future Shop but I have, so far, had no reply?
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November 17, 2013 9:34:50 AM

yoji said:
kdscales said:
I bought Windows 7 Home Premium Retail, full version for 3 computers $224 plus tx from Future Shop. The website said it was good for 3 computers but it will not work on my 2nd computer? I had to re-install it once or twice on my 1st computer because I switched motherboards. I built a new desktop & installed Windows 7 Home Premium, only now it tells me the Product Key will not work on this computer? If I am forced to buy a new Key can I order it from here: http://www.trumed.org/board/index.asp?id=1432
I can't afford to buy Windows 7 Home Premium all over again & Microsoft support who could barely speak English can't seem to help me?
I am so thoroughly frustrated I am ready to switch OS.



If you installed... then changed motherboards and then "reinstalled". .that may count as a "new install" and so be your second use of the key.. if you say " I had to re-install it once or twice on my 1st computer because I switched motherboards" you need be VERY clear..

An OEM install considers a change of Mobo (and may be other criteria.) as a change of PC.. so will "use up" one of your 3 licences.

You can ring MS and convince them that it the same PC and get them to treat it is the same PC (i.e. you replaced the Mobo as the original one failed) .. but it sounds like you not done that.. so we cant answer... you not been clear about the circumstances and exactly what you have done..

you need.... read the terms of your licence.. and then.. and only then can you say if you have been treated outside the terms of that licence.

Edit.. Oh.. hang on.. you say "Full retail".. in which case.. ignore most of what I said.. you can have on 3 machines.. full stop (or "period" if you in US).. should be a simple thing to read what you were supplied.. then "discuss" with the vendor or MS... to "clarify"..

Cheers


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November 17, 2013 9:42:34 AM

I made it very, very clear! It took me 2+ hours of repeating myself to make it clear until they finally transferred me to someone who flat out said it was only good for on computer. I know this is not true because I only bought this RETAIL version after confirming it was a 3 system Full Version Home Premium 32-64bit 2 disk set!! I live in Canada & I tried to explain things to the support staff but their English is so bad who knows what they thought or meant??
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a c 520 $ Windows 7
November 17, 2013 9:43:18 AM

kdscales said:
I called microsoft & the 1st support staff eventually transferred me to, (I assume it was the level 2} a 2nd staffer & it is this person who flat out said my Windows 7 Home Premium retail version was only good for 1 computer? I could still barely understand him but it was clear he didn't have a clue what to do, after over 2hours on the phone I gave up!
Yes I have contacted Future Shop but I have, so far, had no reply?


If Future Shop sold you a 3 pack retail license, and it does not work for more than one PC...then it is on them to make things right.
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November 17, 2013 9:50:33 AM

I will keep trying with Future Shop but they don't even list this version anymore & I only bought it a few months ago?
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a b $ Windows 7
November 17, 2013 12:09:54 PM

look online see if canada has a consumer complaint division. here in the use each state has one and there the bbs. file a complaint with them most times that lights a fire under a biz.
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